ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS

The main goal of this study is to a nalyze the antecedents and consequents of relationship quality of the students of public university where they study. The antecedents are perceived quality services and equity. The consequent variable is analyzed the academic loyalty. The relationship qua lity pro...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Danielle Mantovani, Joseane Petenaci de Araújo, Paulo Henrique Muller Prado
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2013
Materias:	perceived quality equity relationship quality Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/b0bff893fab842b3b78a7556351b2826
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:b0bff893fab842b3b78a7556351b2826
record_format	dspace
spelling	oai:doaj.org-article:b0bff893fab842b3b78a7556351b28262021-11-11T15:49:45ZANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS1983-4535https://doaj.org/article/b0bff893fab842b3b78a7556351b28262013-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319328457015https://doaj.org/toc/1983-4535The main goal of this study is to a nalyze the antecedents and consequents of relationship quality of the students of public university where they study. The antecedents are perceived quality services and equity. The consequent variable is analyzed the academic loyalty. The relationship qua lity proposed here includes three variables: satisfaction, trust and commitment. With a methodological quantitative non probabilistic, a survey was conducted with 684 students of the twentytwo courses in the three existing campuses that are part of a Stat e University. The hypotheses confirmed the positive and significant impact among the antecedent variables (Perceived Quality and Equity) on satisfaction. The resulting constructs were also significant. We also found that perceived quality seems to be the m ost effective antecedent of trust than of satisfaction. Moreover, satisfaction, trust and commitment positively impact student loyalty. These results contribute to identify to important issues that contribute for the student to be part of the university an d have a good relationship with it.Danielle MantovaniJoseane Petenaci de AraújoPaulo Henrique Muller PradoUniversidade Federal de Santa Catarinaarticleperceived qualityequityrelationship qualityEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 6, Iss 3, Pp 288-309 (2013)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	perceived quality equity relationship quality Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	perceived quality equity relationship quality Education (General) L7-991 Special aspects of education LC8-6691 Danielle Mantovani Joseane Petenaci de Araújo Paulo Henrique Muller Prado ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS
description	The main goal of this study is to a nalyze the antecedents and consequents of relationship quality of the students of public university where they study. The antecedents are perceived quality services and equity. The consequent variable is analyzed the academic loyalty. The relationship qua lity proposed here includes three variables: satisfaction, trust and commitment. With a methodological quantitative non probabilistic, a survey was conducted with 684 students of the twentytwo courses in the three existing campuses that are part of a Stat e University. The hypotheses confirmed the positive and significant impact among the antecedent variables (Perceived Quality and Equity) on satisfaction. The resulting constructs were also significant. We also found that perceived quality seems to be the m ost effective antecedent of trust than of satisfaction. Moreover, satisfaction, trust and commitment positively impact student loyalty. These results contribute to identify to important issues that contribute for the student to be part of the university an d have a good relationship with it.
format	article
author	Danielle Mantovani Joseane Petenaci de Araújo Paulo Henrique Muller Prado
author_facet	Danielle Mantovani Joseane Petenaci de Araújo Paulo Henrique Muller Prado
author_sort	Danielle Mantovani
title	ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS
title_short	ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS
title_full	ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS
title_fullStr	ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS
title_full_unstemmed	ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS
title_sort	análise dos antecedentes e consequentes da qualidade do relacionamento em instituições de ensino superior públicas estaduais
publisher	Universidade Federal de Santa Catarina
publishDate	2013
url	https://doaj.org/article/b0bff893fab842b3b78a7556351b2826
work_keys_str_mv	AT daniellemantovani analisedosantecedenteseconsequentesdaqualidadedorelacionamentoeminstituicoesdeensinosuperiorpublicasestaduais AT joseanepetenacidearaujo analisedosantecedenteseconsequentesdaqualidadedorelacionamentoeminstituicoesdeensinosuperiorpublicasestaduais AT paulohenriquemullerprado analisedosantecedenteseconsequentesdaqualidadedorelacionamentoeminstituicoesdeensinosuperiorpublicasestaduais
_version_	1718433656836456448

ANÁLISE DOS ANTECEDENTES E CONSEQUENTES DA QUALIDADE DO RELACIONAMENTO EM INSTITUIÇÕES DE ENSINO SUPERIOR PÚBLICAS ESTADUAIS

Ejemplares similares