The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review

In this era of industrial revolution (IR 4.0), coupled with the emergence of the deadly global pandemic of COVID-19, healthcare organizations are compelled to embrace new technologies for their routine decision-making. The Business Intelligence System (BIS) is one of the emphasized innovations, and...

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Autores principales: Isyaku Salisu, Mazlan Bin Mohd Sappri, Mohd Faizal Bin Omar
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Lenguaje:EN
Publicado: Taylor & Francis Group 2021
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Acceso en línea:https://doaj.org/article/b1e3dc0030c8494597f718ff664f926e
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spelling oai:doaj.org-article:b1e3dc0030c8494597f718ff664f926e2021-12-02T17:55:32ZThe adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review2331-197510.1080/23311975.2021.1935663https://doaj.org/article/b1e3dc0030c8494597f718ff664f926e2021-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2021.1935663https://doaj.org/toc/2331-1975In this era of industrial revolution (IR 4.0), coupled with the emergence of the deadly global pandemic of COVID-19, healthcare organizations are compelled to embrace new technologies for their routine decision-making. The Business Intelligence System (BIS) is one of the emphasized innovations, and due to its potential to provide more intellectual information for decision-making processes, has attracted the interest of industry analysts and policymakers. Literature suggests that the BIS is integrated by organizations in different sectors, but most BIS initiatives struggle to produce the anticipated outcomes. Moreover, the adoption of BIS in SMEs generally and healthcare specifically is rather insignificant. This is due to numerous factors. It is therefore necessary to discover and analyze the essential determinants affecting the adoption of BIS in healthcare SMEs. Therefore, this study tries to tackle this gap by exploring the relevant factors for BIS adoption using a systematic literature review (SLR) and an expert-ranking survey of 63 studies that were published in Scopus and WoS databases from 2011 to 2020. A total of 22 determinants are identified and sent to 15 experts. The data that were gathered from these experts were analyzed using SPSS. The results of the analysis indicated 15 determinants were significant, and one determinant was added by an expert. Consequently, a theoretical structure has been developed based on technology, organization, environment, and CEOs determinants and theories. The results of the current study will deepen the current BIS literature and advance the understanding of the significant elements of BIS adoption decision.Isyaku SalisuMazlan Bin Mohd SappriMohd Faizal Bin OmarTaylor & Francis Grouparticlesystematic literature reviewbusiness intelligence systemstoesmeshealthcareBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 8, Iss 1 (2021)
institution DOAJ
collection DOAJ
language EN
topic systematic literature review
business intelligence systems
toe
smes
healthcare
Business
HF5001-6182
Management. Industrial management
HD28-70
spellingShingle systematic literature review
business intelligence systems
toe
smes
healthcare
Business
HF5001-6182
Management. Industrial management
HD28-70
Isyaku Salisu
Mazlan Bin Mohd Sappri
Mohd Faizal Bin Omar
The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review
description In this era of industrial revolution (IR 4.0), coupled with the emergence of the deadly global pandemic of COVID-19, healthcare organizations are compelled to embrace new technologies for their routine decision-making. The Business Intelligence System (BIS) is one of the emphasized innovations, and due to its potential to provide more intellectual information for decision-making processes, has attracted the interest of industry analysts and policymakers. Literature suggests that the BIS is integrated by organizations in different sectors, but most BIS initiatives struggle to produce the anticipated outcomes. Moreover, the adoption of BIS in SMEs generally and healthcare specifically is rather insignificant. This is due to numerous factors. It is therefore necessary to discover and analyze the essential determinants affecting the adoption of BIS in healthcare SMEs. Therefore, this study tries to tackle this gap by exploring the relevant factors for BIS adoption using a systematic literature review (SLR) and an expert-ranking survey of 63 studies that were published in Scopus and WoS databases from 2011 to 2020. A total of 22 determinants are identified and sent to 15 experts. The data that were gathered from these experts were analyzed using SPSS. The results of the analysis indicated 15 determinants were significant, and one determinant was added by an expert. Consequently, a theoretical structure has been developed based on technology, organization, environment, and CEOs determinants and theories. The results of the current study will deepen the current BIS literature and advance the understanding of the significant elements of BIS adoption decision.
format article
author Isyaku Salisu
Mazlan Bin Mohd Sappri
Mohd Faizal Bin Omar
author_facet Isyaku Salisu
Mazlan Bin Mohd Sappri
Mohd Faizal Bin Omar
author_sort Isyaku Salisu
title The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review
title_short The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review
title_full The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review
title_fullStr The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review
title_full_unstemmed The adoption of business intelligence systems in small and medium enterprises in the healthcare sector: A systematic literature review
title_sort adoption of business intelligence systems in small and medium enterprises in the healthcare sector: a systematic literature review
publisher Taylor & Francis Group
publishDate 2021
url https://doaj.org/article/b1e3dc0030c8494597f718ff664f926e
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