Patient perspectives: Four pillars of professionalism

Professionalism is a core component of healthcare practice and education; however, there is often not a consistent description of professionalism, and current definitions lack a key perspective: that of the patient. This study aimed to deepen understandings of patients’ perspectives on how professio...

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Autores principales:	Laura Bulk, Donna Drynan, Sue Murphy, Patricia Gerber, Roberta Bezati, Sacha Trivett, Tal Jarus
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	patient experience professionalism patient-centered care communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b217b971d4ed4f30a1df48e423ce2ebe
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spelling	oai:doaj.org-article:b217b971d4ed4f30a1df48e423ce2ebe2021-11-15T04:28:53ZPatient perspectives: Four pillars of professionalism2372-0247https://doaj.org/article/b217b971d4ed4f30a1df48e423ce2ebe2019-11-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss3/10https://doaj.org/toc/2372-0247Professionalism is a core component of healthcare practice and education; however, there is often not a consistent description of professionalism, and current definitions lack a key perspective: that of the patient. This study aimed to deepen understandings of patients’ perspectives on how professionalism should be enacted by healthcare providers. Using a phenomenological approach informed by constructivist theory, the study team conducted semi-structured interviews and focus groups with 21 patients to ascertain their views on professionalism. Data analysis was conducted using a constant comparative approach wherein initial analysis informed subsequent data collection. Participant themes fell into four pillars of professionalism: taking a collaborative human-first approach; communicating with heart and mind; behaving with integrity; and practicing competently. This study highlights patient perspectives on professionalism and examines consistencies and differences between those perspectives and those of healthcare providers, which are extensively described in the literature. While published literature highlights competence and communication as main aspects of professionalism which our participants also focused on, participants in this study emphasized integrating patients into care teams, employing empathy, and demonstrating integrity. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>Laura BulkDonna DrynanSue MurphyPatricia GerberRoberta BezatiSacha TrivettTal JarusThe Beryl Institutearticlepatient experienceprofessionalismpatient-centered carecommunicationMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience professionalism patient-centered care communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience professionalism patient-centered care communication Medicine (General) R5-920 Public aspects of medicine RA1-1270 Laura Bulk Donna Drynan Sue Murphy Patricia Gerber Roberta Bezati Sacha Trivett Tal Jarus Patient perspectives: Four pillars of professionalism
description	Professionalism is a core component of healthcare practice and education; however, there is often not a consistent description of professionalism, and current definitions lack a key perspective: that of the patient. This study aimed to deepen understandings of patients’ perspectives on how professionalism should be enacted by healthcare providers. Using a phenomenological approach informed by constructivist theory, the study team conducted semi-structured interviews and focus groups with 21 patients to ascertain their views on professionalism. Data analysis was conducted using a constant comparative approach wherein initial analysis informed subsequent data collection. Participant themes fell into four pillars of professionalism: taking a collaborative human-first approach; communicating with heart and mind; behaving with integrity; and practicing competently. This study highlights patient perspectives on professionalism and examines consistencies and differences between those perspectives and those of healthcare providers, which are extensively described in the literature. While published literature highlights competence and communication as main aspects of professionalism which our participants also focused on, participants in this study emphasized integrating patients into care teams, employing empathy, and demonstrating integrity. <strong>Experience Framework</strong> This article is associated with the Patient, Family & Community Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Patient%2C%20Family%20%26%20Community%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PatientFamilyCommunityEngagement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Laura Bulk Donna Drynan Sue Murphy Patricia Gerber Roberta Bezati Sacha Trivett Tal Jarus
author_facet	Laura Bulk Donna Drynan Sue Murphy Patricia Gerber Roberta Bezati Sacha Trivett Tal Jarus
author_sort	Laura Bulk
title	Patient perspectives: Four pillars of professionalism
title_short	Patient perspectives: Four pillars of professionalism
title_full	Patient perspectives: Four pillars of professionalism
title_fullStr	Patient perspectives: Four pillars of professionalism
title_full_unstemmed	Patient perspectives: Four pillars of professionalism
title_sort	patient perspectives: four pillars of professionalism
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/b217b971d4ed4f30a1df48e423ce2ebe
work_keys_str_mv	AT laurabulk patientperspectivesfourpillarsofprofessionalism AT donnadrynan patientperspectivesfourpillarsofprofessionalism AT suemurphy patientperspectivesfourpillarsofprofessionalism AT patriciagerber patientperspectivesfourpillarsofprofessionalism AT robertabezati patientperspectivesfourpillarsofprofessionalism AT sachatrivett patientperspectivesfourpillarsofprofessionalism AT taljarus patientperspectivesfourpillarsofprofessionalism
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Patient perspectives: Four pillars of professionalism

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