Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation

The design of this study is a video-recorded simulated consultation. Its aim is to evaluate the effect of changing seating arrangements and stethoscope visibility on patient enablement and non-verbal behaviour. Twelve simulated consultations with six actor-patients and a ‘real’ doctor were video rec...

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Autores principales:	Moyez Jiwa, Catherine Krejany, Lee Gaedtke, Epi Kanjo, Ruthra Nagendran, Carolyn O'Shea, Iain Greenlees
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	patient experience patient-centered care physician-patient relations non-verbal communication consultation primary care office configuration consultation space Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b21e7125e7664a3da385769d27f9cb04
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spelling	oai:doaj.org-article:b21e7125e7664a3da385769d27f9cb042021-11-15T04:28:38ZCan doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation2372-0247https://doaj.org/article/b21e7125e7664a3da385769d27f9cb042019-04-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss1/6https://doaj.org/toc/2372-0247The design of this study is a video-recorded simulated consultation. Its aim is to evaluate the effect of changing seating arrangements and stethoscope visibility on patient enablement and non-verbal behaviour. Twelve simulated consultations with six actor-patients and a ‘real’ doctor were video recorded. Either the ‘real’ doctor or actor-patient, blind to the hypothesis sat in large executive office chair during the consult. The patient entered the room afresh for each consult. Consultation quality and outcomes were independently evaluated on three measures: The Patient Enablement Index (PEI), the Leicester Assessment Package (LAP); Non-Verbal Communication (NVC). Both expert reviewers were also blind to the study aim. The results: the doctor’s performance was consistent on the LAP score (P > 0.05). There was a significant improvement in patient enablement (p=0.03) and non-verbal communication (p=0.003) when the actor-patients occupied the executive chair. The visibility of the stethoscope did not have a measurable effect on these measures. There was evidence that when patients occupy the larger chair in the consulting room there is significant objective improvement in the measures of patient experience of the meeting.Moyez JiwaCatherine KrejanyLee GaedtkeEpi KanjoRuthra NagendranCarolyn O'SheaIain GreenleesThe Beryl Institutearticlepatient experiencepatient-centered carephysician-patient relationsnon-verbal communicationconsultationprimary careoffice configurationconsultation spaceMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient-centered care physician-patient relations non-verbal communication consultation primary care office configuration consultation space Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient-centered care physician-patient relations non-verbal communication consultation primary care office configuration consultation space Medicine (General) R5-920 Public aspects of medicine RA1-1270 Moyez Jiwa Catherine Krejany Lee Gaedtke Epi Kanjo Ruthra Nagendran Carolyn O'Shea Iain Greenlees Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
description	The design of this study is a video-recorded simulated consultation. Its aim is to evaluate the effect of changing seating arrangements and stethoscope visibility on patient enablement and non-verbal behaviour. Twelve simulated consultations with six actor-patients and a ‘real’ doctor were video recorded. Either the ‘real’ doctor or actor-patient, blind to the hypothesis sat in large executive office chair during the consult. The patient entered the room afresh for each consult. Consultation quality and outcomes were independently evaluated on three measures: The Patient Enablement Index (PEI), the Leicester Assessment Package (LAP); Non-Verbal Communication (NVC). Both expert reviewers were also blind to the study aim. The results: the doctor’s performance was consistent on the LAP score (P > 0.05). There was a significant improvement in patient enablement (p=0.03) and non-verbal communication (p=0.003) when the actor-patients occupied the executive chair. The visibility of the stethoscope did not have a measurable effect on these measures. There was evidence that when patients occupy the larger chair in the consulting room there is significant objective improvement in the measures of patient experience of the meeting.
format	article
author	Moyez Jiwa Catherine Krejany Lee Gaedtke Epi Kanjo Ruthra Nagendran Carolyn O'Shea Iain Greenlees
author_facet	Moyez Jiwa Catherine Krejany Lee Gaedtke Epi Kanjo Ruthra Nagendran Carolyn O'Shea Iain Greenlees
author_sort	Moyez Jiwa
title	Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
title_short	Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
title_full	Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
title_fullStr	Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
title_full_unstemmed	Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation
title_sort	can doctors improve the patient experience by rearranging the furniture and equipment in their office? a video recorded simulation
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/b21e7125e7664a3da385769d27f9cb04
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Can doctors improve the patient experience by rearranging the furniture and equipment in their office? A video recorded simulation

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