Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic

When emerging technologies transform an organization’s way of working, explorative business process management (BPM) becomes a new challenge. Although digital innovations can boost process efficacy and business productivity, employees do not necessarily accept the implied work changes. We therefore...

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Autores principales:	Tahir Ahmad, Amy Van Looy
Formato:	article
Lenguaje:	EN
Publicado:	Public Library of Science (PLoS) 2021
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/b34f34e8763142a6bfd7d9de488e60be
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spelling	oai:doaj.org-article:b34f34e8763142a6bfd7d9de488e60be2021-11-11T07:14:41ZDevelopment and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic1932-6203https://doaj.org/article/b34f34e8763142a6bfd7d9de488e60be2021-01-01T00:00:00Zhttps://www.ncbi.nlm.nih.gov/pmc/articles/PMC8568138/?tool=EBIhttps://doaj.org/toc/1932-6203When emerging technologies transform an organization’s way of working, explorative business process management (BPM) becomes a new challenge. Although digital innovations can boost process efficacy and business productivity, employees do not necessarily accept the implied work changes. We therefore looked at the increased digitalization efforts during the COVID-19 lockdowns, during which employees were forced to drastically rethink work by heavily depending on technology for communication and almost all business tasks. This global setting allowed us to scrutinize disruptive work changes and how employees can cope with disruptive work adaptations. We also looked into the explorative skillset needed to adapt to these changes. To theorize about an explorative BPM acceptance model, eleven hypotheses were supported based on a solid theoretical foundation. We followed a quantitative research design using partial least squares for structural equation modeling (PLS-SEM) at the university administration settings in two regions, including purposive sampling. Data analysis covered both a measurement model assessment and structural model assessment. Our findings reveal that employees’ perceived work modalities, feeling creative and feeling flexible are more promising features than perceived influence and attitude related to explorative work and skill development. We also offer novel insights into explorative business process management (BPM) skills, and which skills are more productive in uncertain or dynamic working conditions. This research is a learning path for managers struggling with flexible or competitive business environments, and more specifically to facilitate employee willingness.Tahir AhmadAmy Van LooyPublic Library of Science (PLoS)articleMedicineRScienceQENPLoS ONE, Vol 16, Iss 11 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Tahir Ahmad Amy Van Looy Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic
description	When emerging technologies transform an organization’s way of working, explorative business process management (BPM) becomes a new challenge. Although digital innovations can boost process efficacy and business productivity, employees do not necessarily accept the implied work changes. We therefore looked at the increased digitalization efforts during the COVID-19 lockdowns, during which employees were forced to drastically rethink work by heavily depending on technology for communication and almost all business tasks. This global setting allowed us to scrutinize disruptive work changes and how employees can cope with disruptive work adaptations. We also looked into the explorative skillset needed to adapt to these changes. To theorize about an explorative BPM acceptance model, eleven hypotheses were supported based on a solid theoretical foundation. We followed a quantitative research design using partial least squares for structural equation modeling (PLS-SEM) at the university administration settings in two regions, including purposive sampling. Data analysis covered both a measurement model assessment and structural model assessment. Our findings reveal that employees’ perceived work modalities, feeling creative and feeling flexible are more promising features than perceived influence and attitude related to explorative work and skill development. We also offer novel insights into explorative business process management (BPM) skills, and which skills are more productive in uncertain or dynamic working conditions. This research is a learning path for managers struggling with flexible or competitive business environments, and more specifically to facilitate employee willingness.
format	article
author	Tahir Ahmad Amy Van Looy
author_facet	Tahir Ahmad Amy Van Looy
author_sort	Tahir Ahmad
title	Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic
title_short	Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic
title_full	Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic
title_fullStr	Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic
title_full_unstemmed	Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic
title_sort	development and testing of an explorative bpm acceptance model: insights from the covid-19 pandemic
publisher	Public Library of Science (PLoS)
publishDate	2021
url	https://doaj.org/article/b34f34e8763142a6bfd7d9de488e60be
work_keys_str_mv	AT tahirahmad developmentandtestingofanexplorativebpmacceptancemodelinsightsfromthecovid19pandemic AT amyvanlooy developmentandtestingofanexplorativebpmacceptancemodelinsightsfromthecovid19pandemic
_version_	1718439431484997632

Development and testing of an explorative BPM acceptance model: Insights from the COVID-19 pandemic

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