Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization

Standardized patient experience survey instruments play an important role in informing healthcare quality and process improvement. However, any changes in standardized instruments can impact the interpretation, trending, and analysis of patient reported data. This study investigates how the change i...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Kimberley Marshall-Aiyelawo, Richard Bannick, Sharon Beamer, Melissa Gliner, Terry McDavid, Daniel Muraida, Janice Ellison, Beatrice Abiero, Alan Roshwalb, Mark Andrews
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2019
Materias:	cahps quality care patient experience measurement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b3f00b1b637944e7a231d098371a4c9b
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:b3f00b1b637944e7a231d098371a4c9b
record_format	dspace
spelling	oai:doaj.org-article:b3f00b1b637944e7a231d098371a4c9b2021-11-15T04:28:53ZEffect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization2372-0247https://doaj.org/article/b3f00b1b637944e7a231d098371a4c9b2019-11-01T00:00:00Zhttps://pxjournal.org/journal/vol6/iss3/14https://doaj.org/toc/2372-0247Standardized patient experience survey instruments play an important role in informing healthcare quality and process improvement. However, any changes in standardized instruments can impact the interpretation, trending, and analysis of patient reported data. This study investigates how the change in Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey recall period, from 12- to 6-months, can impact the accuracy and quality of patient experience data. This study used primary survey data on patient experience collected in 2016. Analyses included tests of proportion and t-tests for a comparison of: 1) experience ratings, and 2) administrative data to corroborate how accurately respondents report the number of visits received within the recall period. The findings indicated that respondents, on average, underestimated their usage of care based on a 12-month recall period, apart from those who reported just one visit. A shorter 6-month recall period resulted in higher accuracy in reporting the number of actual visits that occurred. Furthermore, experiential measures showed consistently higher scores across measures for <em>Provider Communications</em>, <em>Staff Communications</em>, <em>Timely Access to Care</em>, and <em>Care Coordination</em> for a 6-month recall period compared to a 12-month period. This study showed that it would be difficult to compare CG CAHPS Version 2.0 to Version 3.0 due to recall differences in experiential measures. Given that shorter recall periods tend to be associated with higher CG CAHPS ratings, healthcare stakeholders should consider bias introduced by changes of recall periods in survey instruments. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>Kimberley Marshall-AiyelawoRichard BannickSharon BeamerMelissa GlinerTerry McDavidDaniel MuraidaJanice EllisonBeatrice AbieroAlan RoshwalbMark AndrewsThe Beryl Institutearticlecahpsquality carepatient experiencemeasurementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	cahps quality care patient experience measurement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	cahps quality care patient experience measurement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kimberley Marshall-Aiyelawo Richard Bannick Sharon Beamer Melissa Gliner Terry McDavid Daniel Muraida Janice Ellison Beatrice Abiero Alan Roshwalb Mark Andrews Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization
description	Standardized patient experience survey instruments play an important role in informing healthcare quality and process improvement. However, any changes in standardized instruments can impact the interpretation, trending, and analysis of patient reported data. This study investigates how the change in Clinician and Group Consumer Assessment of Healthcare Providers and Systems (CG CAHPS) survey recall period, from 12- to 6-months, can impact the accuracy and quality of patient experience data. This study used primary survey data on patient experience collected in 2016. Analyses included tests of proportion and t-tests for a comparison of: 1) experience ratings, and 2) administrative data to corroborate how accurately respondents report the number of visits received within the recall period. The findings indicated that respondents, on average, underestimated their usage of care based on a 12-month recall period, apart from those who reported just one visit. A shorter 6-month recall period resulted in higher accuracy in reporting the number of actual visits that occurred. Furthermore, experiential measures showed consistently higher scores across measures for <em>Provider Communications</em>, <em>Staff Communications</em>, <em>Timely Access to Care</em>, and <em>Care Coordination</em> for a 6-month recall period compared to a 12-month period. This study showed that it would be difficult to compare CG CAHPS Version 2.0 to Version 3.0 due to recall differences in experiential measures. Given that shorter recall periods tend to be associated with higher CG CAHPS ratings, healthcare stakeholders should consider bias introduced by changes of recall periods in survey instruments. <strong>Experience Framework</strong> This article is associated with the Policy & Measurement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Policy%20%26%20Measurement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-PolicyMeasurement">Access other resources</a> related to this lens.</li> </ul>
format	article
author	Kimberley Marshall-Aiyelawo Richard Bannick Sharon Beamer Melissa Gliner Terry McDavid Daniel Muraida Janice Ellison Beatrice Abiero Alan Roshwalb Mark Andrews
author_facet	Kimberley Marshall-Aiyelawo Richard Bannick Sharon Beamer Melissa Gliner Terry McDavid Daniel Muraida Janice Ellison Beatrice Abiero Alan Roshwalb Mark Andrews
author_sort	Kimberley Marshall-Aiyelawo
title	Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization
title_short	Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization
title_full	Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization
title_fullStr	Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization
title_full_unstemmed	Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization
title_sort	effect of change in the cg cahps survey instrument recall period on patient experience scores on healthcare utilization
publisher	The Beryl Institute
publishDate	2019
url	https://doaj.org/article/b3f00b1b637944e7a231d098371a4c9b
work_keys_str_mv	AT kimberleymarshallaiyelawo effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT richardbannick effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT sharonbeamer effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT melissagliner effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT terrymcdavid effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT danielmuraida effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT janiceellison effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT beatriceabiero effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT alanroshwalb effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization AT markandrews effectofchangeinthecgcahpssurveyinstrumentrecallperiodonpatientexperiencescoresonhealthcareutilization
_version_	1718428826713718784

Effect of change in the CG CAHPS survey instrument recall period on patient experience scores on healthcare utilization

Ejemplares similares