Psychometric properties of the new Patients’ Expectations Questionnaire

The authors explore the development of the Patients’ Expectations Questionnaire (PEQ) and examination of psychometric characteristics it encompasses by reviewing surveys of primary care and hospital outpatients before and after their clinic visit. Three scales were developed for Pre-visit Ideal and...

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Autores principales:	Ann Bowling, Gene Rowe
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	quality indicators patient expectations patient satisfaction psychometrics measurement questionnaire scale development Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b5db0ddcabfc443a9d2e5d74c95c4ec0
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spelling	oai:doaj.org-article:b5db0ddcabfc443a9d2e5d74c95c4ec02021-11-15T03:34:04ZPsychometric properties of the new Patients’ Expectations Questionnaire2372-0247https://doaj.org/article/b5db0ddcabfc443a9d2e5d74c95c4ec02014-04-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss1/16https://doaj.org/toc/2372-0247The authors explore the development of the Patients’ Expectations Questionnaire (PEQ) and examination of psychometric characteristics it encompasses by reviewing surveys of primary care and hospital outpatients before and after their clinic visit. Three scales were developed for Pre-visit Ideal and Realistic expectations, and Post-visit Experiences (met expectations), based on literature review, semi-structured interviews, and subsequently piloted and refined. Patients completed the questionnaire about their ideal and realistic expectations before they saw the doctor, and were asked if their expectations had been met afterwards. The results show the scales met acceptability criteria for reliability (Cronbach’s alphas exceeded α 0.70), administration mode (interview and self-completion), and sample type (general practice and hospital). Split-half reliability was also acceptable. Adjusted odds ratios showed that post-visit experiences (met expectations), followed by feelings of control in life, and age, were the most powerful independent predictors of overall patient satisfaction ratings with the clinic visit, and independent self-ratings of whether their expectations had been met overall. This leads the authors to conclude that the PEQ as a self-report instrument, has good reliability and validity and covers the main types of patient expectations of ambulatory health care. It has policy potential for monitoring expectation management, and is thus of potential benefit to providers and purchasers of health services, and ultimately to patients.Ann BowlingGene RoweThe Beryl Institutearticlequality indicatorspatient expectationspatient satisfactionpsychometricsmeasurementquestionnairescale developmentMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal, Vol 1, Iss 1 (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	quality indicators patient expectations patient satisfaction psychometrics measurement questionnaire scale development Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	quality indicators patient expectations patient satisfaction psychometrics measurement questionnaire scale development Medicine (General) R5-920 Public aspects of medicine RA1-1270 Ann Bowling Gene Rowe Psychometric properties of the new Patients’ Expectations Questionnaire
description	The authors explore the development of the Patients’ Expectations Questionnaire (PEQ) and examination of psychometric characteristics it encompasses by reviewing surveys of primary care and hospital outpatients before and after their clinic visit. Three scales were developed for Pre-visit Ideal and Realistic expectations, and Post-visit Experiences (met expectations), based on literature review, semi-structured interviews, and subsequently piloted and refined. Patients completed the questionnaire about their ideal and realistic expectations before they saw the doctor, and were asked if their expectations had been met afterwards. The results show the scales met acceptability criteria for reliability (Cronbach’s alphas exceeded α 0.70), administration mode (interview and self-completion), and sample type (general practice and hospital). Split-half reliability was also acceptable. Adjusted odds ratios showed that post-visit experiences (met expectations), followed by feelings of control in life, and age, were the most powerful independent predictors of overall patient satisfaction ratings with the clinic visit, and independent self-ratings of whether their expectations had been met overall. This leads the authors to conclude that the PEQ as a self-report instrument, has good reliability and validity and covers the main types of patient expectations of ambulatory health care. It has policy potential for monitoring expectation management, and is thus of potential benefit to providers and purchasers of health services, and ultimately to patients.
format	article
author	Ann Bowling Gene Rowe
author_facet	Ann Bowling Gene Rowe
author_sort	Ann Bowling
title	Psychometric properties of the new Patients’ Expectations Questionnaire
title_short	Psychometric properties of the new Patients’ Expectations Questionnaire
title_full	Psychometric properties of the new Patients’ Expectations Questionnaire
title_fullStr	Psychometric properties of the new Patients’ Expectations Questionnaire
title_full_unstemmed	Psychometric properties of the new Patients’ Expectations Questionnaire
title_sort	psychometric properties of the new patients’ expectations questionnaire
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/b5db0ddcabfc443a9d2e5d74c95c4ec0
work_keys_str_mv	AT annbowling psychometricpropertiesofthenewpatientsexpectationsquestionnaire AT generowe psychometricpropertiesofthenewpatientsexpectationsquestionnaire
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Psychometric properties of the new Patients’ Expectations Questionnaire

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