The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model

The mediating role among total quality management and business excellence model factors, including the role of strategy, has rarely been addressed empirically. This research examines the mediating effects of primary total quality management factors (operations management and measurement, analysis, a...

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Autor principal:	Mohammed H. Alanazi
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2020
Materias:	tqm mbnqa mediation effects supportive tqm factors primary tqm factors structural equation modelling Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/b684f38be26941f4b84e9cad61636942
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spelling	oai:doaj.org-article:b684f38be26941f4b84e9cad616369422021-12-02T15:59:46ZThe mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model2331-197510.1080/23311975.2020.1771074https://doaj.org/article/b684f38be26941f4b84e9cad616369422020-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2020.1771074https://doaj.org/toc/2331-1975The mediating role among total quality management and business excellence model factors, including the role of strategy, has rarely been addressed empirically. This research examines the mediating effects of primary total quality management factors (operations management and measurement, analysis, and knowledge management) and strategy on the relationship between supportive total quality management factors (leadership, workforce, and customers) and organisational results using the Malcolm Baldrige National Quality Award (MBNQA) model as the framework. Based on responses from managers of 217 Saudi firms, the questions and hypotheses suggested in this research are examined using the structural equation modelling technique. The results show that: (a) supportive factors enhance primary factors; (b) strategy mediates the relationship between supportive factors and primary factors; (c) primary factors mediate the relationship between supportive factors and results; and, more importantly, (d) collectively and sequentially, the combination of strategy and primary factors mediates the relationship between supportive factors and results more strongly than their respective individual mediation effects separately. The findings support the systems perspective provided by the MBNQA model.Mohammed H. AlanaziTaylor & Francis Grouparticletqmmbnqamediation effectssupportive tqm factorsprimary tqm factorsstructural equation modellingBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 7, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	tqm mbnqa mediation effects supportive tqm factors primary tqm factors structural equation modelling Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	tqm mbnqa mediation effects supportive tqm factors primary tqm factors structural equation modelling Business HF5001-6182 Management. Industrial management HD28-70 Mohammed H. Alanazi The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model
description	The mediating role among total quality management and business excellence model factors, including the role of strategy, has rarely been addressed empirically. This research examines the mediating effects of primary total quality management factors (operations management and measurement, analysis, and knowledge management) and strategy on the relationship between supportive total quality management factors (leadership, workforce, and customers) and organisational results using the Malcolm Baldrige National Quality Award (MBNQA) model as the framework. Based on responses from managers of 217 Saudi firms, the questions and hypotheses suggested in this research are examined using the structural equation modelling technique. The results show that: (a) supportive factors enhance primary factors; (b) strategy mediates the relationship between supportive factors and primary factors; (c) primary factors mediate the relationship between supportive factors and results; and, more importantly, (d) collectively and sequentially, the combination of strategy and primary factors mediates the relationship between supportive factors and results more strongly than their respective individual mediation effects separately. The findings support the systems perspective provided by the MBNQA model.
format	article
author	Mohammed H. Alanazi
author_facet	Mohammed H. Alanazi
author_sort	Mohammed H. Alanazi
title	The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model
title_short	The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model
title_full	The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model
title_fullStr	The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model
title_full_unstemmed	The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model
title_sort	mediating role of primary tqm factors and strategy in the relationship between supportive tqm factors and organisational results: an empirical assessment using the mbnqa model
publisher	Taylor & Francis Group
publishDate	2020
url	https://doaj.org/article/b684f38be26941f4b84e9cad61636942
work_keys_str_mv	AT mohammedhalanazi themediatingroleofprimarytqmfactorsandstrategyintherelationshipbetweensupportivetqmfactorsandorganisationalresultsanempiricalassessmentusingthembnqamodel AT mohammedhalanazi mediatingroleofprimarytqmfactorsandstrategyintherelationshipbetweensupportivetqmfactorsandorganisationalresultsanempiricalassessmentusingthembnqamodel
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The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model

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