The mediating role of primary TQM factors and strategy in the relationship between supportive TQM factors and organisational results: An empirical assessment using the MBNQA model
The mediating role among total quality management and business excellence model factors, including the role of strategy, has rarely been addressed empirically. This research examines the mediating effects of primary total quality management factors (operations management and measurement, analysis, a...
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| Formato: | article |
| Lenguaje: | EN |
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Taylor & Francis Group
2020
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| Acceso en línea: | https://doaj.org/article/b684f38be26941f4b84e9cad61636942 |
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