How do health systems approach patient experience? Development of an innovative elective curriculum for medical students

Medical students currently learn about patient-centered care and practice communication skills via a variety of curricula. However, there is little in the published literature describing a standardized approach for training future physicians how health systems approach and work to improve patient ex...

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Autores principales: Jordan Silberg, Michael Bennick, Kelly Caverzagie, Sarah Richards
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2020
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Acceso en línea:https://doaj.org/article/b7376ee8e93e49a98724b072e998ecd2
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spelling oai:doaj.org-article:b7376ee8e93e49a98724b072e998ecd22021-11-15T04:31:12ZHow do health systems approach patient experience? Development of an innovative elective curriculum for medical students2372-0247https://doaj.org/article/b7376ee8e93e49a98724b072e998ecd22020-04-01T00:00:00Zhttps://pxjournal.org/journal/vol7/iss1/14https://doaj.org/toc/2372-0247Medical students currently learn about patient-centered care and practice communication skills via a variety of curricula. However, there is little in the published literature describing a standardized approach for training future physicians how health systems approach and work to improve patient experience. The [Anonymous1 and Anonymous2] Schools of Medicine designed a plan to pilot a two-week elective for medical students in their clinical years. The curriculum is designed to help students understand and appreciate the key elements of the patient experience across the continuum of care and prepare students to impact the patient experience either as a practicing physician and/or as a future leader. Teaching methods include experiential activities as well as a variety of flipped-classroom sessions, dedicated time for independent reflection and study, interactive lectures, and a capstone project. This elective is slated for implementation at both medical centers over the next couple of years and the curriculum design stakeholders will continually review and refine the structure of the course based on feedback from participating students and core educators. The goal is to develop a novel and reproducible patient experience curriculum that can be taught to medical students around the country, ideally during both the clinical and pre-clinical years of their training. <strong>Experience Framework</strong> This article is associated with the Staff & Provider Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Staff%20%26%20Provider%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-StaffProvider">Access other resources</a> related to this lens.</li> </ul>Jordan SilbergMichael BennickKelly CaverzagieSarah RichardsThe Beryl Institutearticlepatient experiencehealth systemsmedical educationcurriculuminterprofessional educationorganizational communicationMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2020)
institution DOAJ
collection DOAJ
language EN
topic patient experience
health systems
medical education
curriculum
interprofessional education
organizational communication
Medicine (General)
R5-920
Public aspects of medicine
RA1-1270
spellingShingle patient experience
health systems
medical education
curriculum
interprofessional education
organizational communication
Medicine (General)
R5-920
Public aspects of medicine
RA1-1270
Jordan Silberg
Michael Bennick
Kelly Caverzagie
Sarah Richards
How do health systems approach patient experience? Development of an innovative elective curriculum for medical students
description Medical students currently learn about patient-centered care and practice communication skills via a variety of curricula. However, there is little in the published literature describing a standardized approach for training future physicians how health systems approach and work to improve patient experience. The [Anonymous1 and Anonymous2] Schools of Medicine designed a plan to pilot a two-week elective for medical students in their clinical years. The curriculum is designed to help students understand and appreciate the key elements of the patient experience across the continuum of care and prepare students to impact the patient experience either as a practicing physician and/or as a future leader. Teaching methods include experiential activities as well as a variety of flipped-classroom sessions, dedicated time for independent reflection and study, interactive lectures, and a capstone project. This elective is slated for implementation at both medical centers over the next couple of years and the curriculum design stakeholders will continually review and refine the structure of the course based on feedback from participating students and core educators. The goal is to develop a novel and reproducible patient experience curriculum that can be taught to medical students around the country, ideally during both the clinical and pre-clinical years of their training. <strong>Experience Framework</strong> This article is associated with the Staff & Provider Engagement lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Staff%20%26%20Provider%20Engagement%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-StaffProvider">Access other resources</a> related to this lens.</li> </ul>
format article
author Jordan Silberg
Michael Bennick
Kelly Caverzagie
Sarah Richards
author_facet Jordan Silberg
Michael Bennick
Kelly Caverzagie
Sarah Richards
author_sort Jordan Silberg
title How do health systems approach patient experience? Development of an innovative elective curriculum for medical students
title_short How do health systems approach patient experience? Development of an innovative elective curriculum for medical students
title_full How do health systems approach patient experience? Development of an innovative elective curriculum for medical students
title_fullStr How do health systems approach patient experience? Development of an innovative elective curriculum for medical students
title_full_unstemmed How do health systems approach patient experience? Development of an innovative elective curriculum for medical students
title_sort how do health systems approach patient experience? development of an innovative elective curriculum for medical students
publisher The Beryl Institute
publishDate 2020
url https://doaj.org/article/b7376ee8e93e49a98724b072e998ecd2
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