No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach

Abstract Background The research aimed to formulate and test a model concerning COVID-19 perceptions effects on job insecurity and a set of psychosocial factors comprising anxiety, depression, job burnout and job alienation in the Middle East and North African (hereafter, MENA) regional context. Als...

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Autores principales:	Ali B. Mahmoud, William D. Reisel, Dieu Hack-Polay, Leonora Fuxman
Formato:	article
Lenguaje:	EN
Publicado:	BMC 2021
Materias:	COVID-19 Personality Individual differences Locus of control Job insecurity Psychosocial factors Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b757cc0ef91444f7a3f41355b54a352f
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spelling	oai:doaj.org-article:b757cc0ef91444f7a3f41355b54a352f2021-11-08T10:43:53ZNo one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach10.1186/s12889-021-12071-21471-2458https://doaj.org/article/b757cc0ef91444f7a3f41355b54a352f2021-11-01T00:00:00Zhttps://doi.org/10.1186/s12889-021-12071-2https://doaj.org/toc/1471-2458Abstract Background The research aimed to formulate and test a model concerning COVID-19 perceptions effects on job insecurity and a set of psychosocial factors comprising anxiety, depression, job burnout and job alienation in the Middle East and North African (hereafter, MENA) regional context. Also, the study attempted to examine whether locus of control can moderate these hypothesised linkages amongst customer service employees working in MENA hospitality organisations. Methods The study is based on a sample of 885 responses to an online survey and Partial Least Square Structural Equation Modelling (PLS-SEM). Results The main findings show the existence of a significant correlation between COVID perceptions and job insecurity and all psychosocial factors, i.e., more intense COVID-19 perceptions accompany higher levels of job insecurity, anxiety, depression, job burnout and job alienation. Furthermore, our results revealed that, in pandemic time, hospitality customer service employees with external locus of control are more likely to suffer higher alienation, anxiety and depression than those with internal locus of control. Conclusions The research originality centres on the establishment that COVID-19 has a severe negative impact within the hospitality customer service labour force (in the MENA region). These effects were more profound for participants who claimed external locus of control than those with internal locus of control.Ali B. MahmoudWilliam D. ReiselDieu Hack-PolayLeonora FuxmanBMCarticleCOVID-19PersonalityIndividual differencesLocus of controlJob insecurityPsychosocial factorsPublic aspects of medicineRA1-1270ENBMC Public Health, Vol 21, Iss 1, Pp 1-13 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	COVID-19 Personality Individual differences Locus of control Job insecurity Psychosocial factors Public aspects of medicine RA1-1270
spellingShingle	COVID-19 Personality Individual differences Locus of control Job insecurity Psychosocial factors Public aspects of medicine RA1-1270 Ali B. Mahmoud William D. Reisel Dieu Hack-Polay Leonora Fuxman No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach
description	Abstract Background The research aimed to formulate and test a model concerning COVID-19 perceptions effects on job insecurity and a set of psychosocial factors comprising anxiety, depression, job burnout and job alienation in the Middle East and North African (hereafter, MENA) regional context. Also, the study attempted to examine whether locus of control can moderate these hypothesised linkages amongst customer service employees working in MENA hospitality organisations. Methods The study is based on a sample of 885 responses to an online survey and Partial Least Square Structural Equation Modelling (PLS-SEM). Results The main findings show the existence of a significant correlation between COVID perceptions and job insecurity and all psychosocial factors, i.e., more intense COVID-19 perceptions accompany higher levels of job insecurity, anxiety, depression, job burnout and job alienation. Furthermore, our results revealed that, in pandemic time, hospitality customer service employees with external locus of control are more likely to suffer higher alienation, anxiety and depression than those with internal locus of control. Conclusions The research originality centres on the establishment that COVID-19 has a severe negative impact within the hospitality customer service labour force (in the MENA region). These effects were more profound for participants who claimed external locus of control than those with internal locus of control.
format	article
author	Ali B. Mahmoud William D. Reisel Dieu Hack-Polay Leonora Fuxman
author_facet	Ali B. Mahmoud William D. Reisel Dieu Hack-Polay Leonora Fuxman
author_sort	Ali B. Mahmoud
title	No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach
title_short	No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach
title_full	No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach
title_fullStr	No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach
title_full_unstemmed	No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach
title_sort	no one is safe! but who’s more susceptible? locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst mena hospitality frontliners: a pls-sem approach
publisher	BMC
publishDate	2021
url	https://doaj.org/article/b757cc0ef91444f7a3f41355b54a352f
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No one is safe! But who’s more susceptible? Locus of control moderates pandemic perceptions’ effects on job insecurity and psychosocial factors amongst MENA hospitality frontliners: a PLS-SEM approach

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