Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital

The Kingston General Hospital strategic plan includes <em>transforming the patient experience </em>and <em>bringing to life new models of interprofessional care and education. </em>The implementation of the Interprofessional Collaborative Practice Model has been the foundatio...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Anndale McTavish, Cynthia Phillips
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	patient- and family-centred care interprofessional collaboration model of care patient engagement patient experience advisors Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b7b70296e85e45e4940da573189d09ee
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:b7b70296e85e45e4940da573189d09ee
record_format	dspace
spelling	oai:doaj.org-article:b7b70296e85e45e4940da573189d09ee2021-11-15T03:34:04ZTransforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital2372-0247https://doaj.org/article/b7b70296e85e45e4940da573189d09ee2014-04-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss1/9https://doaj.org/toc/2372-0247The Kingston General Hospital strategic plan includes <em>transforming the patient experience </em>and <em>bringing to life new models of interprofessional care and education. </em>The implementation of the Interprofessional Collaborative Practice Model has been the foundation of this transformational change. Areas identified for improvement included communication, discharge planning, and purposeful engagement of patients and families in the care process. Through a system-wide approach to change, it was expected that the organization would be better prepared to deliver safer, higher quality care and enriched experiences for patients, families and practitioners. From March to October 2009, 54 representatives from various disciplines and services gathered to design a new approach to care delivery. The resulting model was conceptualized as a system of interacting levers: People, Technology, Information, and Process. Between November 2009 and April 2012, the model was implemented on 18 inpatient units and 33 ambulatory care areas. Interprofessional collaboration and patient engagement has been vital in optimizing care through this new care delivery model. We quickly came to realize that in order to create and sustain a patient and family-centred approach to care, we needed patients and families to advise us along the way. A Patient and Family Advisory Council was formed in February 2010 and continues to provide direction. Post-implementation results on four units are encouraging, showing improvements in quality of patient care and quality of work life. Continuous monitoring of the changes and using evaluation results to advance the positive changes are the next steps in this transformation of the healthcare experience.Anndale McTavishCynthia PhillipsThe Beryl Institutearticlepatient- and family-centred careinterprofessional collaborationmodel of carepatient engagementpatient experience advisorsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal, Vol 1, Iss 1 (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient- and family-centred care interprofessional collaboration model of care patient engagement patient experience advisors Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient- and family-centred care interprofessional collaboration model of care patient engagement patient experience advisors Medicine (General) R5-920 Public aspects of medicine RA1-1270 Anndale McTavish Cynthia Phillips Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital
description	The Kingston General Hospital strategic plan includes <em>transforming the patient experience </em>and <em>bringing to life new models of interprofessional care and education. </em>The implementation of the Interprofessional Collaborative Practice Model has been the foundation of this transformational change. Areas identified for improvement included communication, discharge planning, and purposeful engagement of patients and families in the care process. Through a system-wide approach to change, it was expected that the organization would be better prepared to deliver safer, higher quality care and enriched experiences for patients, families and practitioners. From March to October 2009, 54 representatives from various disciplines and services gathered to design a new approach to care delivery. The resulting model was conceptualized as a system of interacting levers: People, Technology, Information, and Process. Between November 2009 and April 2012, the model was implemented on 18 inpatient units and 33 ambulatory care areas. Interprofessional collaboration and patient engagement has been vital in optimizing care through this new care delivery model. We quickly came to realize that in order to create and sustain a patient and family-centred approach to care, we needed patients and families to advise us along the way. A Patient and Family Advisory Council was formed in February 2010 and continues to provide direction. Post-implementation results on four units are encouraging, showing improvements in quality of patient care and quality of work life. Continuous monitoring of the changes and using evaluation results to advance the positive changes are the next steps in this transformation of the healthcare experience.
format	article
author	Anndale McTavish Cynthia Phillips
author_facet	Anndale McTavish Cynthia Phillips
author_sort	Anndale McTavish
title	Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital
title_short	Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital
title_full	Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital
title_fullStr	Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital
title_full_unstemmed	Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital
title_sort	transforming the patient experience: bringing to life a patient- and family-centred interprofessional collaborative practice model of care at kingston general hospital
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/b7b70296e85e45e4940da573189d09ee
work_keys_str_mv	AT anndalemctavish transformingthepatientexperiencebringingtolifeapatientandfamilycentredinterprofessionalcollaborativepracticemodelofcareatkingstongeneralhospital AT cynthiaphillips transformingthepatientexperiencebringingtolifeapatientandfamilycentredinterprofessionalcollaborativepracticemodelofcareatkingstongeneralhospital
_version_	1718428891823996928

Transforming the patient experience: Bringing to life a patient- and family-centred interprofessional collaborative practice model of care at Kingston General Hospital

Ejemplares similares