Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic

Background: Extensive research suggests that positive patient experience leads to improvement in patient health outcomes. Patient experience is particularly important in ambulatory care, where a patient builds a long-term relationship with a provider to manage his/her chronic illness over the span o...

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Autores principales:	Lara J. Sokoloff, Benjamin Kornbluth, Lilly Taing, Adwoa Agyei-Nkansah, Stella Safo
Formato:	article
Lenguaje:	EN
Publicado:	Ubiquity Press 2020
Materias:	Infectious and parasitic diseases RC109-216 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b86631a524da4fada96dbcad66552440
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spelling	oai:doaj.org-article:b86631a524da4fada96dbcad665524402021-12-02T16:09:33ZEvaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic2214-999610.5334/aogh.3073https://doaj.org/article/b86631a524da4fada96dbcad665524402020-11-01T00:00:00Zhttps://annalsofglobalhealth.org/articles/3073https://doaj.org/toc/2214-9996Background: Extensive research suggests that positive patient experience leads to improvement in patient health outcomes. Patient experience is particularly important in ambulatory care, where a patient builds a long-term relationship with a provider to manage his/her chronic illness over the span of years. Despite these known benefits, patient experience and its impact on health outcomes is poorly understood in low- and middle-income countries, where resources may be limited and primary care infrastructure spotty. Objectives: This paper aims to better characterize patient experience in a tertiary teaching hospital in Accra, Ghana. Methods: Forty qualitative interviews were conducted in the Outpatient Medical Clinic at Korle-Bu Teaching Hospital in Accra, Ghana. All interviews were transcribed and a qualitative analysis of central themes was evaluated by the study team. Findings: We found patients eager to share their views on clinical care in an ambulatory clinic in Ghana’s largest tertiary care center. Patients voiced desires for decreasing patient wait times, increasing wayfinding resources to navigate the clinic, creating appointment times, and implementing continuity of care with a single physician. The majority of patients also reported feeling actively engaged in their clinical care and emphasized their positive interpersonal interactions with providers. Conclusions: These findings suggest that patients described positive interpersonal experiences with providers at this ambulatory clinic, but identified numerous operational changes that could be made to vastly improve patient experience.Lara J. SokoloffBenjamin KornbluthLilly TaingAdwoa Agyei-NkansahStella SafoUbiquity PressarticleInfectious and parasitic diseasesRC109-216Public aspects of medicineRA1-1270ENAnnals of Global Health, Vol 86, Iss 1 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	Infectious and parasitic diseases RC109-216 Public aspects of medicine RA1-1270
spellingShingle	Infectious and parasitic diseases RC109-216 Public aspects of medicine RA1-1270 Lara J. Sokoloff Benjamin Kornbluth Lilly Taing Adwoa Agyei-Nkansah Stella Safo Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic
description	Background: Extensive research suggests that positive patient experience leads to improvement in patient health outcomes. Patient experience is particularly important in ambulatory care, where a patient builds a long-term relationship with a provider to manage his/her chronic illness over the span of years. Despite these known benefits, patient experience and its impact on health outcomes is poorly understood in low- and middle-income countries, where resources may be limited and primary care infrastructure spotty. Objectives: This paper aims to better characterize patient experience in a tertiary teaching hospital in Accra, Ghana. Methods: Forty qualitative interviews were conducted in the Outpatient Medical Clinic at Korle-Bu Teaching Hospital in Accra, Ghana. All interviews were transcribed and a qualitative analysis of central themes was evaluated by the study team. Findings: We found patients eager to share their views on clinical care in an ambulatory clinic in Ghana’s largest tertiary care center. Patients voiced desires for decreasing patient wait times, increasing wayfinding resources to navigate the clinic, creating appointment times, and implementing continuity of care with a single physician. The majority of patients also reported feeling actively engaged in their clinical care and emphasized their positive interpersonal interactions with providers. Conclusions: These findings suggest that patients described positive interpersonal experiences with providers at this ambulatory clinic, but identified numerous operational changes that could be made to vastly improve patient experience.
format	article
author	Lara J. Sokoloff Benjamin Kornbluth Lilly Taing Adwoa Agyei-Nkansah Stella Safo
author_facet	Lara J. Sokoloff Benjamin Kornbluth Lilly Taing Adwoa Agyei-Nkansah Stella Safo
author_sort	Lara J. Sokoloff
title	Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic
title_short	Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic
title_full	Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic
title_fullStr	Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic
title_full_unstemmed	Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic
title_sort	evaluating attitudes towards patient care and operations at korle-bu outpatient clinic
publisher	Ubiquity Press
publishDate	2020
url	https://doaj.org/article/b86631a524da4fada96dbcad66552440
work_keys_str_mv	AT larajsokoloff evaluatingattitudestowardspatientcareandoperationsatkorlebuoutpatientclinic AT benjaminkornbluth evaluatingattitudestowardspatientcareandoperationsatkorlebuoutpatientclinic AT lillytaing evaluatingattitudestowardspatientcareandoperationsatkorlebuoutpatientclinic AT adwoaagyeinkansah evaluatingattitudestowardspatientcareandoperationsatkorlebuoutpatientclinic AT stellasafo evaluatingattitudestowardspatientcareandoperationsatkorlebuoutpatientclinic
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Evaluating Attitudes Towards Patient Care and Operations at Korle-Bu Outpatient Clinic

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