A vision for using online portals for surveillance of patient-centered communication in cancer care

The Veterans Health Administration (VHA) is charged with providing high-quality health care, not only in terms of technical competence but also with regard to patient-centered care experiences. Patient-centered coordination of care and communication are especially important in cancer care, as defici...

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Autores principales:	Hardeep Singh, Neeraj Arora, Kathleen Mazor, Richard Street
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient-centered care communication patient experience health information technology patient portals patient safety diagnosis cancer Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/b90a3569407045c08749017302503671
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spelling	oai:doaj.org-article:b90a3569407045c087490173025036712021-11-15T04:21:32ZA vision for using online portals for surveillance of patient-centered communication in cancer care2372-0247https://doaj.org/article/b90a3569407045c087490173025036712015-11-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss2/16https://doaj.org/toc/2372-0247The Veterans Health Administration (VHA) is charged with providing high-quality health care, not only in terms of technical competence but also with regard to patient-centered care experiences. Patient-centered coordination of care and communication are especially important in cancer care, as deficiencies in these areas have been implicated in many cases of delayed cancer diagnosis and treatment. Additionally, because cancer care facilities are concentrated within the VHA system, geographical and system-level barriers may present prominent obstacles to quality care. Systematic assessment of patient-centered communication (PCC) may help identify both individual veterans who are at risk of suboptimal care and opportunities for quality improvement initiatives at the service, facility, or system-wide level. In this manuscript, we describe our vision to implement an assessment of PCC through patient self-report to improve the quality of cancer care and other health services in the VHA. We outline a possible strategy to assess PCC that leverages the VHA’s existing initiative to promote use of an online personal health record for veterans (MyHealth<em>e</em>Vet). Questionnaires administered periodically or following specific episodes of care can be targeted to assess PCC in cancer care. Assessment of PCC can also be tied to clinical and administrative data for more robust analysis of patient outcomes. Ultimately, the goal of any assessment of PCC is to gather valid, actionable data that can assist VHA clinicians and staff with providing the best possible care for veterans with cancer.Hardeep SinghNeeraj AroraKathleen MazorRichard StreetThe Beryl Institutearticlepatient-centered carecommunicationpatient experiencehealth information technologypatient portalspatient safetydiagnosiscancerMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient-centered care communication patient experience health information technology patient portals patient safety diagnosis cancer Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient-centered care communication patient experience health information technology patient portals patient safety diagnosis cancer Medicine (General) R5-920 Public aspects of medicine RA1-1270 Hardeep Singh Neeraj Arora Kathleen Mazor Richard Street A vision for using online portals for surveillance of patient-centered communication in cancer care
description	The Veterans Health Administration (VHA) is charged with providing high-quality health care, not only in terms of technical competence but also with regard to patient-centered care experiences. Patient-centered coordination of care and communication are especially important in cancer care, as deficiencies in these areas have been implicated in many cases of delayed cancer diagnosis and treatment. Additionally, because cancer care facilities are concentrated within the VHA system, geographical and system-level barriers may present prominent obstacles to quality care. Systematic assessment of patient-centered communication (PCC) may help identify both individual veterans who are at risk of suboptimal care and opportunities for quality improvement initiatives at the service, facility, or system-wide level. In this manuscript, we describe our vision to implement an assessment of PCC through patient self-report to improve the quality of cancer care and other health services in the VHA. We outline a possible strategy to assess PCC that leverages the VHA’s existing initiative to promote use of an online personal health record for veterans (MyHealth<em>e</em>Vet). Questionnaires administered periodically or following specific episodes of care can be targeted to assess PCC in cancer care. Assessment of PCC can also be tied to clinical and administrative data for more robust analysis of patient outcomes. Ultimately, the goal of any assessment of PCC is to gather valid, actionable data that can assist VHA clinicians and staff with providing the best possible care for veterans with cancer.
format	article
author	Hardeep Singh Neeraj Arora Kathleen Mazor Richard Street
author_facet	Hardeep Singh Neeraj Arora Kathleen Mazor Richard Street
author_sort	Hardeep Singh
title	A vision for using online portals for surveillance of patient-centered communication in cancer care
title_short	A vision for using online portals for surveillance of patient-centered communication in cancer care
title_full	A vision for using online portals for surveillance of patient-centered communication in cancer care
title_fullStr	A vision for using online portals for surveillance of patient-centered communication in cancer care
title_full_unstemmed	A vision for using online portals for surveillance of patient-centered communication in cancer care
title_sort	vision for using online portals for surveillance of patient-centered communication in cancer care
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/b90a3569407045c08749017302503671
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A vision for using online portals for surveillance of patient-centered communication in cancer care

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