EFFECT OF SERVICE QUALITY AND DISTINCTIVE SERVICE OFFERING ON AIRLINE BUSINESS PERFORMANCE: THE CASE OF XYZ AIRLINES INC.
High level of direct and indirect expenses in airline transport leads to high fares for domestic and international air transportation. Airline companies providing full service at low costs reduce ticket prices by adapting different practices in service presentation processes in some markets; however...
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| Auteurs principaux: | , , |
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| Format: | article |
| Langue: | DE EN FR TR |
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Fırat University
2019
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| Accès en ligne: | https://doaj.org/article/b9fda6dde3484122b7c744dbd472ffc8 |
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