INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)

Health services which are evaluated in professional services, are so important for sustainability of human life and life quality that the quality of health services can’be ignored by healthcare providers. Both of public and private health care providers should improve and modernize their healthcare...

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Autores principales:	Seda YILDIRIM, Feyyaz Cengiz DİKMEN, Semra BAKKAL
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	health service service quality functional service quality health service quality servqual Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/bb55513501334c72955d13fb1dce9b6f
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spelling	oai:doaj.org-article:bb55513501334c72955d13fb1dce9b6f2021-11-24T09:20:58ZINVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)2148-416310.9761/JASSS2487https://doaj.org/article/bb55513501334c72955d13fb1dce9b6f2019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=52872791_26-%20Dr.%20Seda%20YILDIRIM.pdf&key=27193https://doaj.org/toc/2148-4163Health services which are evaluated in professional services, are so important for sustainability of human life and life quality that the quality of health services can’be ignored by healthcare providers. Both of public and private health care providers should improve and modernize their healthcare implementations to satisfy patients and protect their health. Since the increase of private health care enterprises, patients(consumers) have had a preference right. Todays, healthcare enterprises competes with each other to be preferred by patients. That’s why, providing best health service quality became crucial case for health care providers. Providing health service quality as patients expected and wanted is so hard because health services are almost pure service that facilities of tangibles influences health service quality too little. In this context, functional quality which is determined by consumers, is an important issue for healthcare providers. Although healthcare providers can set their managerial standards for health systems based on World’s standard issues but can’t set functional standards for patients without expectations or needs of patients. This study aims to determine patients’ expectations and perceptions of health service quality and find out gaps between expectations and perceptions in a private hospital. The survey method was used to collect data from 100 patients who were selected by convenience sampling method in a private hospital in Kocaeli, Turkey. With SERVQUAL scale, functional health service quality was determined. In SERVQUAL scale, there were five basic service quality dimensions as tangibles, reliability, responsiveness, assurance and empathy. As a result of this study, it was found out that there were significant differences(gaps) between expectations and perceptions of patients and also there were some significant relationships between patients’ demographic characteristics and perception of health service quality.Seda YILDIRIMFeyyaz Cengiz DİKMENSemra BAKKALFırat Universityarticlehealth serviceservice qualityfunctional service qualityhealth service qualityservqualSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 7, Iss 27, Pp 423-435 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	health service service quality functional service quality health service quality servqual Social Sciences H Social sciences (General) H1-99
spellingShingle	health service service quality functional service quality health service quality servqual Social Sciences H Social sciences (General) H1-99 Seda YILDIRIM Feyyaz Cengiz DİKMEN Semra BAKKAL INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)
description	Health services which are evaluated in professional services, are so important for sustainability of human life and life quality that the quality of health services can’be ignored by healthcare providers. Both of public and private health care providers should improve and modernize their healthcare implementations to satisfy patients and protect their health. Since the increase of private health care enterprises, patients(consumers) have had a preference right. Todays, healthcare enterprises competes with each other to be preferred by patients. That’s why, providing best health service quality became crucial case for health care providers. Providing health service quality as patients expected and wanted is so hard because health services are almost pure service that facilities of tangibles influences health service quality too little. In this context, functional quality which is determined by consumers, is an important issue for healthcare providers. Although healthcare providers can set their managerial standards for health systems based on World’s standard issues but can’t set functional standards for patients without expectations or needs of patients. This study aims to determine patients’ expectations and perceptions of health service quality and find out gaps between expectations and perceptions in a private hospital. The survey method was used to collect data from 100 patients who were selected by convenience sampling method in a private hospital in Kocaeli, Turkey. With SERVQUAL scale, functional health service quality was determined. In SERVQUAL scale, there were five basic service quality dimensions as tangibles, reliability, responsiveness, assurance and empathy. As a result of this study, it was found out that there were significant differences(gaps) between expectations and perceptions of patients and also there were some significant relationships between patients’ demographic characteristics and perception of health service quality.
format	article
author	Seda YILDIRIM Feyyaz Cengiz DİKMEN Semra BAKKAL
author_facet	Seda YILDIRIM Feyyaz Cengiz DİKMEN Semra BAKKAL
author_sort	Seda YILDIRIM
title	INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)
title_short	INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)
title_full	INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)
title_fullStr	INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)
title_full_unstemmed	INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)
title_sort	investigating functional health service quality in a private hospital (an implementation in kocaeli̇)
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/bb55513501334c72955d13fb1dce9b6f
work_keys_str_mv	AT sedayildirim investigatingfunctionalhealthservicequalityinaprivatehospitalanimplementationinkocaeli AT feyyazcengizdikmen investigatingfunctionalhealthservicequalityinaprivatehospitalanimplementationinkocaeli AT semrabakkal investigatingfunctionalhealthservicequalityinaprivatehospitalanimplementationinkocaeli
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INVESTIGATING FUNCTIONAL HEALTH SERVICE QUALITY IN A PRIVATE HOSPITAL (AN IMPLEMENTATION IN KOCAELİ)

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