Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study

Quantitative evidence links patient satisfaction scores to the use of communication strategies such as AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) and Hourly Rounding. However, little is known about patient perceptions of these tools in regards to their hospital experience....

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Autores principales:	Tosha Allen, Tyne Rieck, Stacie Salsbury
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	aidet hourly rounding patient experience nurse-patient relations health communication hospitalization quality of health care patient satisfaction qualitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/bb91dbd7b4304efea6072edf282bd620
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spelling	oai:doaj.org-article:bb91dbd7b4304efea6072edf282bd6202021-11-15T04:21:38ZPatient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study2372-0247https://doaj.org/article/bb91dbd7b4304efea6072edf282bd6202016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/7https://doaj.org/toc/2372-0247Quantitative evidence links patient satisfaction scores to the use of communication strategies such as AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) and Hourly Rounding. However, little is known about patient perceptions of these tools in regards to their hospital experience. Qualitative interviews were conducted with a convenience sample of 14 adult medical/surgical inpatients in one mid-sized, community hospital, following hospital discharge. The interview data was transcribed and opened coded, utilizing constant comparison to identify common themes. Themes emerged in four topical areas: (a) patient experience of hospitalization, (b) AIDET, (c) Hourly Rounding, and (d) unexpected findings. Patients placed significant value on having their emotional needs met by staff during their hospitalization. While patients felt hospital staff explained procedures well, but staff did not explain the illness or its treatment effectively. AIDET was found to be applied consistently; however patients did not understand the duration aspect of AIDET. Hourly Rounding with a purpose was not noticeable by patients; descriptions by patients of the practice included medication passes and vital checks. However, reduction of call light usage and sleep interruptions were mentioned. Unexpected findings included feelings of loneliness while hospitalized and inconsistent delivery of patient’s pain relief regimens. The results overall suggest a focus on meeting emotional needs may be necessary to improve patient experiences in the hospital. More intentional use of AIDET and Hourly Rounding may help to maximize the benefit of these tools. Further research is warranted to validate findings from this study. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership" target="_blank">Access other resources</a> related to this lens</li> </ul>Tosha AllenTyne RieckStacie SalsburyThe Beryl Institutearticleaidethourly roundingpatient experiencenurse-patient relationshealth communicationhospitalizationquality of health carepatient satisfactionqualitative methodsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	aidet hourly rounding patient experience nurse-patient relations health communication hospitalization quality of health care patient satisfaction qualitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	aidet hourly rounding patient experience nurse-patient relations health communication hospitalization quality of health care patient satisfaction qualitative methods Medicine (General) R5-920 Public aspects of medicine RA1-1270 Tosha Allen Tyne Rieck Stacie Salsbury Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
description	Quantitative evidence links patient satisfaction scores to the use of communication strategies such as AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) and Hourly Rounding. However, little is known about patient perceptions of these tools in regards to their hospital experience. Qualitative interviews were conducted with a convenience sample of 14 adult medical/surgical inpatients in one mid-sized, community hospital, following hospital discharge. The interview data was transcribed and opened coded, utilizing constant comparison to identify common themes. Themes emerged in four topical areas: (a) patient experience of hospitalization, (b) AIDET, (c) Hourly Rounding, and (d) unexpected findings. Patients placed significant value on having their emotional needs met by staff during their hospitalization. While patients felt hospital staff explained procedures well, but staff did not explain the illness or its treatment effectively. AIDET was found to be applied consistently; however patients did not understand the duration aspect of AIDET. Hourly Rounding with a purpose was not noticeable by patients; descriptions by patients of the practice included medication passes and vital checks. However, reduction of call light usage and sleep interruptions were mentioned. Unexpected findings included feelings of loneliness while hospitalized and inconsistent delivery of patient’s pain relief regimens. The results overall suggest a focus on meeting emotional needs may be necessary to improve patient experiences in the hospital. More intentional use of AIDET and Hourly Rounding may help to maximize the benefit of these tools. Further research is warranted to validate findings from this study. <strong>Experience Framework</strong> This article is associated with the Culture & Leadership lens of The Beryl Institute Experience Framework. (<a href="http://bit.ly/ExperienceFramework" target="_blank">http://bit.ly/ExperienceFramework</a>) <ul> <li><a href="https://www.theberylinstitute.org/page/PXSEARCH#resource-list-all/?view_28_page=1&view_28_filters=%5B%7B%22field%22%3A%22field_38%22%2C%22operator%22%3A%22in%22%2C%22value%22%3A%5B%22PXJ%20Article%22%5D%7D%2C%7B%22field%22%3A%22field_20%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%2C%7B%22field%22%3A%22field_40%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%2C%22Culture%20%26%20Leadership%22%5D%7D%2C%7B%22field%22%3A%22field_41%22%2C%22operator%22%3A%22is%22%2C%22value%22%3A%5B%22%22%5D%7D%5D" target="_blank">Access other PXJ articles</a> related to this lens.</li> <li><a href="https://www.theberylinstitute.org/page/Ecosystem-CultureLeadership" target="_blank">Access other resources</a> related to this lens</li> </ul>
format	article
author	Tosha Allen Tyne Rieck Stacie Salsbury
author_facet	Tosha Allen Tyne Rieck Stacie Salsbury
author_sort	Tosha Allen
title	Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
title_short	Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
title_full	Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
title_fullStr	Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
title_full_unstemmed	Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study
title_sort	patient perceptions of an aidet and hourly rounding program in a community hospital: results of a qualitative study
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/bb91dbd7b4304efea6072edf282bd620
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Patient perceptions of an AIDET and hourly rounding program in a community hospital: Results of a qualitative study

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