Customer’s repurchase intensions following service recovery: A conceptual model
An effective strategy of service recovery that prevents customer defection after service failure is a powerful managerial instrument. The values that a customer associates and considers with repurchasing after service recovery has changed due to globalization. Although service recovery has been iden...
Guardado en:
Autores principales: | Mazhar Muhammad, Hooi Ting Ding |
---|---|
Formato: | article |
Lenguaje: | EN FR |
Publicado: |
EDP Sciences
2021
|
Materias: | |
Acceso en línea: | https://doaj.org/article/bb9a7d02b53c44309ce6d99b2fae153e |
Etiquetas: |
Agregar Etiqueta
Sin Etiquetas, Sea el primero en etiquetar este registro!
|
Ejemplares similares
-
Perceived service recovery justice and customer re-patronage intentions: Sequential mediation
por: Muhammad Asghar Ali, et al.
Publicado: (2021) -
Effect Of Online Reviews and Offline Cues on Consumer's Restaurant Selection: A Conceptual Model and Research Agenda
por: Ali Muhammad Asghar, et al.
Publicado: (2021) -
Repurchase intention behavior in B2C E-commerce
por: I Made Artana, et al.
Publicado: (2022) -
Customer Perceived Value dan Online Repurchase Intention pada Pengguna E-Commerce Shopee
por: Kharisma Putri Pratiwi, et al.
Publicado: (2021) -
The Sale with Repurchase Clause
por: Urs,Ilie
Publicado: (2010)