Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants

Abstract We investigated how intelligent virtual assistants (IVA), including Amazon’s Alexa, Apple’s Siri, Google Assistant, Microsoft’s Cortana, and Samsung’s Bixby, responded to addiction help-seeking queries. We recorded if IVAs provided a singular response and if so, did they link users to treat...

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Autores principales:	Alicia L. Nobles, Eric C. Leas, Theodore L. Caputi, Shu-Hong Zhu, Steffanie A. Strathdee, John W. Ayers
Formato:	article
Lenguaje:	EN
Publicado:	Nature Portfolio 2020
Materias:	Computer applications to medicine. Medical informatics R858-859.7
Acceso en línea:	https://doaj.org/article/bba3f02fc50943eb86eac74ad4b32d66
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spelling	oai:doaj.org-article:bba3f02fc50943eb86eac74ad4b32d662021-12-02T14:28:12ZResponses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants10.1038/s41746-019-0215-92398-6352https://doaj.org/article/bba3f02fc50943eb86eac74ad4b32d662020-01-01T00:00:00Zhttps://doi.org/10.1038/s41746-019-0215-9https://doaj.org/toc/2398-6352Abstract We investigated how intelligent virtual assistants (IVA), including Amazon’s Alexa, Apple’s Siri, Google Assistant, Microsoft’s Cortana, and Samsung’s Bixby, responded to addiction help-seeking queries. We recorded if IVAs provided a singular response and if so, did they link users to treatment or treatment referral services. Only 4 of the 70 help-seeking queries presented to the five IVAs returned singular responses, with the remainder prompting confusion (e.g., “did I say something wrong?”). When asked “help me quit drugs” Alexa responded with a definition for the word drugs. “Help me quit…smoking” or “tobacco” on Google Assistant returned Dr. QuitNow (a cessation app), while on Siri “help me quit pot” promoted a marijuana retailer. IVAs should be revised to promote free, remote, federally sponsored addiction services, such as SAMSHA’s 1-800-662-HELP helpline. This would benefit millions of IVA users now and more to come as IVAs displace existing information-seeking engines.Alicia L. NoblesEric C. LeasTheodore L. CaputiShu-Hong ZhuSteffanie A. StrathdeeJohn W. AyersNature PortfolioarticleComputer applications to medicine. Medical informaticsR858-859.7ENnpj Digital Medicine, Vol 3, Iss 1, Pp 1-3 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	Computer applications to medicine. Medical informatics R858-859.7
spellingShingle	Computer applications to medicine. Medical informatics R858-859.7 Alicia L. Nobles Eric C. Leas Theodore L. Caputi Shu-Hong Zhu Steffanie A. Strathdee John W. Ayers Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants
description	Abstract We investigated how intelligent virtual assistants (IVA), including Amazon’s Alexa, Apple’s Siri, Google Assistant, Microsoft’s Cortana, and Samsung’s Bixby, responded to addiction help-seeking queries. We recorded if IVAs provided a singular response and if so, did they link users to treatment or treatment referral services. Only 4 of the 70 help-seeking queries presented to the five IVAs returned singular responses, with the remainder prompting confusion (e.g., “did I say something wrong?”). When asked “help me quit drugs” Alexa responded with a definition for the word drugs. “Help me quit…smoking” or “tobacco” on Google Assistant returned Dr. QuitNow (a cessation app), while on Siri “help me quit pot” promoted a marijuana retailer. IVAs should be revised to promote free, remote, federally sponsored addiction services, such as SAMSHA’s 1-800-662-HELP helpline. This would benefit millions of IVA users now and more to come as IVAs displace existing information-seeking engines.
format	article
author	Alicia L. Nobles Eric C. Leas Theodore L. Caputi Shu-Hong Zhu Steffanie A. Strathdee John W. Ayers
author_facet	Alicia L. Nobles Eric C. Leas Theodore L. Caputi Shu-Hong Zhu Steffanie A. Strathdee John W. Ayers
author_sort	Alicia L. Nobles
title	Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants
title_short	Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants
title_full	Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants
title_fullStr	Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants
title_full_unstemmed	Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants
title_sort	responses to addiction help-seeking from alexa, siri, google assistant, cortana, and bixby intelligent virtual assistants
publisher	Nature Portfolio
publishDate	2020
url	https://doaj.org/article/bba3f02fc50943eb86eac74ad4b32d66
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Responses to addiction help-seeking from Alexa, Siri, Google Assistant, Cortana, and Bixby intelligent virtual assistants

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