Deconstructing the Phenomenon of Apology

Within Alberta Health Services, the Alberta Provincial Patient Relations Department employs Patient Relations Consultants (PRCs) to assist unsatisfied patients, investigate healthcare related concerns, and facilitate resolution. The patients, who are referred to as complainants, interpret their exp...

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Autor principal:	Amie Cameal Liddle
Formato:	article
Lenguaje:	EN
Publicado:	University of Calgary 2017
Materias:	Hermeneutics deconstruction Gadamer Richard Kearney apology patient complaints Philosophy (General) B1-5802
Acceso en línea:	https://doaj.org/article/bbb550f1462d44948618279a9db7c228
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spelling	oai:doaj.org-article:bbb550f1462d44948618279a9db7c2282021-11-25T21:24:50ZDeconstructing the Phenomenon of Apology10.11575/jah.v0i0.533051927-4416https://doaj.org/article/bbb550f1462d44948618279a9db7c2282017-03-01T00:00:00Zhttps://journalhosting.ucalgary.ca/index.php/jah/article/view/53305https://doaj.org/toc/1927-4416 Within Alberta Health Services, the Alberta Provincial Patient Relations Department employs Patient Relations Consultants (PRCs) to assist unsatisfied patients, investigate healthcare related concerns, and facilitate resolution. The patients, who are referred to as complainants, interpret their experience and come forward with their complaint; the PRC is responsible to then interpret the complaint and take it forward for redress. In doing so, offering complainants an apology is unavoidable. Patient relations is an interpretive practice, however, and there are shortcomings when apology is inserted into the conversation. In this article, I deconstruct apology from a patient relations perspective. I draw upon concepts in Richard Kearney’s Strangers, Gods and Monsters (2003), as well as the work of Hans-Georg Gadamer and Jacques Derrida, to present an interpretive account of how the hospital is a host to strangers, and to patients. Following an unsatisfactory experience or adverse event, the patients become complainants, or monsters. The PRCs, who are also considered hosts, receive the monsters at their door and, in turn, they can become hostages to the monsters. In attempting to achieve “otherness” with the “monsters,” the phenomenon of apology is examined. Amie Cameal LiddleUniversity of CalgaryarticleHermeneuticsdeconstructionGadamerRichard Kearneyapologypatient complaintsPhilosophy (General)B1-5802ENJournal of Applied Hermeneutics (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	Hermeneutics deconstruction Gadamer Richard Kearney apology patient complaints Philosophy (General) B1-5802
spellingShingle	Hermeneutics deconstruction Gadamer Richard Kearney apology patient complaints Philosophy (General) B1-5802 Amie Cameal Liddle Deconstructing the Phenomenon of Apology
description	Within Alberta Health Services, the Alberta Provincial Patient Relations Department employs Patient Relations Consultants (PRCs) to assist unsatisfied patients, investigate healthcare related concerns, and facilitate resolution. The patients, who are referred to as complainants, interpret their experience and come forward with their complaint; the PRC is responsible to then interpret the complaint and take it forward for redress. In doing so, offering complainants an apology is unavoidable. Patient relations is an interpretive practice, however, and there are shortcomings when apology is inserted into the conversation. In this article, I deconstruct apology from a patient relations perspective. I draw upon concepts in Richard Kearney’s Strangers, Gods and Monsters (2003), as well as the work of Hans-Georg Gadamer and Jacques Derrida, to present an interpretive account of how the hospital is a host to strangers, and to patients. Following an unsatisfactory experience or adverse event, the patients become complainants, or monsters. The PRCs, who are also considered hosts, receive the monsters at their door and, in turn, they can become hostages to the monsters. In attempting to achieve “otherness” with the “monsters,” the phenomenon of apology is examined.
format	article
author	Amie Cameal Liddle
author_facet	Amie Cameal Liddle
author_sort	Amie Cameal Liddle
title	Deconstructing the Phenomenon of Apology
title_short	Deconstructing the Phenomenon of Apology
title_full	Deconstructing the Phenomenon of Apology
title_fullStr	Deconstructing the Phenomenon of Apology
title_full_unstemmed	Deconstructing the Phenomenon of Apology
title_sort	deconstructing the phenomenon of apology
publisher	University of Calgary
publishDate	2017
url	https://doaj.org/article/bbb550f1462d44948618279a9db7c228
work_keys_str_mv	AT amiecamealliddle deconstructingthephenomenonofapology
_version_	1718410054568247296

Deconstructing the Phenomenon of Apology

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