Deconstructing the Phenomenon of Apology
Within Alberta Health Services, the Alberta Provincial Patient Relations Department employs Patient Relations Consultants (PRCs) to assist unsatisfied patients, investigate healthcare related concerns, and facilitate resolution. The patients, who are referred to as complainants, interpret their exp...
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| Formato: | article |
| Lenguaje: | EN |
| Publicado: |
University of Calgary
2017
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| Materias: | |
| Acceso en línea: | https://doaj.org/article/bbb550f1462d44948618279a9db7c228 |
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