Rebuild doctor–patient trust in medical service delivery in China

Abstract Doctor–patient trust is not strong in China, but studies examining this factor remain insufficient. The present study aimed to explore the effect of doctor–patient communication, medical service quality, and service satisfaction on patient trust in doctors. Five hundred sixty-four patients...

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Autores principales:	Liang Du, Jia Xu, Xu Chen, Xuexue Zhu, Yu Zhang, Ruiheng Wu, Haoqiang Ji, Ling Zhou
Formato:	article
Lenguaje:	EN
Publicado:	Nature Portfolio 2020
Materias:	Medicine R Science Q
Acceso en línea:	https://doaj.org/article/bc17fd6f61c44187bc2184cccada05ec
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spelling	oai:doaj.org-article:bc17fd6f61c44187bc2184cccada05ec2021-12-02T11:57:57ZRebuild doctor–patient trust in medical service delivery in China10.1038/s41598-020-78921-y2045-2322https://doaj.org/article/bc17fd6f61c44187bc2184cccada05ec2020-12-01T00:00:00Zhttps://doi.org/10.1038/s41598-020-78921-yhttps://doaj.org/toc/2045-2322Abstract Doctor–patient trust is not strong in China, but studies examining this factor remain insufficient. The present study aimed to explore the effect of doctor–patient communication, medical service quality, and service satisfaction on patient trust in doctors. Five hundred sixty-four patients with tuberculosis participated in this cross-sectional study in Dalian, China. They completed questionnaires assessing socio-demographic characteristics, doctor–patient communication, medical service quality, service satisfaction and patient trust in medical staff. A structural equation model was applied to examine the hypotheses, and all the study hypotheses were supported: (1) doctor–patient communication, medical service quality and service satisfaction were positively associated with building doctor–patient trust; (2) service quality positively mediated the relationship between doctor–patient communication and trust; (3) medical service satisfaction positively mediated the relationship between doctor–patient communication and trust; (4) medical service satisfaction positively mediated the relationship between medical service quality and doctor–patient trust; and (5) medical service quality and service satisfaction were the positively sequential mediators between communication and doctor–patient trust. Based on these findings, improvements in doctor–patient communication, medical service quality, and service satisfaction are the important issues contributing to the rebuilding of doctor–patient trust in medical service delivery.Liang DuJia XuXu ChenXuexue ZhuYu ZhangRuiheng WuHaoqiang JiLing ZhouNature PortfolioarticleMedicineRScienceQENScientific Reports, Vol 10, Iss 1, Pp 1-11 (2020)
institution	DOAJ
collection	DOAJ
language	EN
topic	Medicine R Science Q
spellingShingle	Medicine R Science Q Liang Du Jia Xu Xu Chen Xuexue Zhu Yu Zhang Ruiheng Wu Haoqiang Ji Ling Zhou Rebuild doctor–patient trust in medical service delivery in China
description	Abstract Doctor–patient trust is not strong in China, but studies examining this factor remain insufficient. The present study aimed to explore the effect of doctor–patient communication, medical service quality, and service satisfaction on patient trust in doctors. Five hundred sixty-four patients with tuberculosis participated in this cross-sectional study in Dalian, China. They completed questionnaires assessing socio-demographic characteristics, doctor–patient communication, medical service quality, service satisfaction and patient trust in medical staff. A structural equation model was applied to examine the hypotheses, and all the study hypotheses were supported: (1) doctor–patient communication, medical service quality and service satisfaction were positively associated with building doctor–patient trust; (2) service quality positively mediated the relationship between doctor–patient communication and trust; (3) medical service satisfaction positively mediated the relationship between doctor–patient communication and trust; (4) medical service satisfaction positively mediated the relationship between medical service quality and doctor–patient trust; and (5) medical service quality and service satisfaction were the positively sequential mediators between communication and doctor–patient trust. Based on these findings, improvements in doctor–patient communication, medical service quality, and service satisfaction are the important issues contributing to the rebuilding of doctor–patient trust in medical service delivery.
format	article
author	Liang Du Jia Xu Xu Chen Xuexue Zhu Yu Zhang Ruiheng Wu Haoqiang Ji Ling Zhou
author_facet	Liang Du Jia Xu Xu Chen Xuexue Zhu Yu Zhang Ruiheng Wu Haoqiang Ji Ling Zhou
author_sort	Liang Du
title	Rebuild doctor–patient trust in medical service delivery in China
title_short	Rebuild doctor–patient trust in medical service delivery in China
title_full	Rebuild doctor–patient trust in medical service delivery in China
title_fullStr	Rebuild doctor–patient trust in medical service delivery in China
title_full_unstemmed	Rebuild doctor–patient trust in medical service delivery in China
title_sort	rebuild doctor–patient trust in medical service delivery in china
publisher	Nature Portfolio
publishDate	2020
url	https://doaj.org/article/bc17fd6f61c44187bc2184cccada05ec
work_keys_str_mv	AT liangdu rebuilddoctorpatienttrustinmedicalservicedeliveryinchina AT jiaxu rebuilddoctorpatienttrustinmedicalservicedeliveryinchina AT xuchen rebuilddoctorpatienttrustinmedicalservicedeliveryinchina AT xuexuezhu rebuilddoctorpatienttrustinmedicalservicedeliveryinchina AT yuzhang rebuilddoctorpatienttrustinmedicalservicedeliveryinchina AT ruihengwu rebuilddoctorpatienttrustinmedicalservicedeliveryinchina AT haoqiangji rebuilddoctorpatienttrustinmedicalservicedeliveryinchina AT lingzhou rebuilddoctorpatienttrustinmedicalservicedeliveryinchina
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Rebuild doctor–patient trust in medical service delivery in China

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