Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective

Veterinary communication skills are fundamentally important in animal practice. Despite client-centered communication being recommended as the optimal medical communication style, a paternalistic approach is still common in veterinary medical encounters with pet owners. Motivational interviewing (MI...

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Autores principales:	Karolina Brunius Enlund, Ebba Jennolf, Ann Pettersson
Formato:	article
Lenguaje:	EN
Publicado:	Frontiers Media S.A. 2021
Materias:	veterinary communication veterinary dentistry dental health dental home care dog MI Veterinary medicine SF600-1100
Acceso en línea:	https://doaj.org/article/bc66809fb7374b5993b1cc97ab9fda63
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spelling	oai:doaj.org-article:bc66809fb7374b5993b1cc97ab9fda632021-12-01T01:20:55ZSmall Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective2297-176910.3389/fvets.2021.772589https://doaj.org/article/bc66809fb7374b5993b1cc97ab9fda632021-11-01T00:00:00Zhttps://www.frontiersin.org/articles/10.3389/fvets.2021.772589/fullhttps://doaj.org/toc/2297-1769Veterinary communication skills are fundamentally important in animal practice. Despite client-centered communication being recommended as the optimal medical communication style, a paternalistic approach is still common in veterinary medical encounters with pet owners. Motivational interviewing (MI) is a client-centered, evidence-based counseling method aiming to strengthen a person's motivation and commitment to behavior changes. In this exploratory study, the aim was to investigate Swedish small animal veterinarians' use of client centered communication with dog owners regarding dental home care in dogs. This was achieved by analyzing the use of MI-techniques among veterinarians without previous training or knowledge of the method. Individual telephone calls, reflecting a veterinary clinical scenario, between small animal veterinarians (n = 8) and a trained professional actor playing a dog owner were recorded and coded according to an MI coding protocol (MITI 4.2.1). In the present study, the degree of spontaneously used MI was low. From an MI-communication perspective, with a simulated dog owner, the veterinarians predominantly relied on asking questions, giving information, and persuasive talk. The veterinarians dominated the conversations and made minimal attempts to involve the dog owner resulting in a power imbalance between veterinarian and client. As the degree of spontaneously used MI was found to be low, MI-training may be required in order to apply the method in professional counseling. The veterinarians' communication pattern suggested a paternalistic communication style, when attempting to motivate a client to brush his or her dog's teeth. We suggest that Motivational Interviewing (MI) has a potential to improve veterinary communication and adherence to medical recommendations if introduced and implemented in veterinary practice.Karolina Brunius EnlundEbba JennolfAnn PetterssonFrontiers Media S.A.articleveterinary communicationveterinary dentistrydental healthdental home caredogMIVeterinary medicineSF600-1100ENFrontiers in Veterinary Science, Vol 8 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	veterinary communication veterinary dentistry dental health dental home care dog MI Veterinary medicine SF600-1100
spellingShingle	veterinary communication veterinary dentistry dental health dental home care dog MI Veterinary medicine SF600-1100 Karolina Brunius Enlund Ebba Jennolf Ann Pettersson Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective
description	Veterinary communication skills are fundamentally important in animal practice. Despite client-centered communication being recommended as the optimal medical communication style, a paternalistic approach is still common in veterinary medical encounters with pet owners. Motivational interviewing (MI) is a client-centered, evidence-based counseling method aiming to strengthen a person's motivation and commitment to behavior changes. In this exploratory study, the aim was to investigate Swedish small animal veterinarians' use of client centered communication with dog owners regarding dental home care in dogs. This was achieved by analyzing the use of MI-techniques among veterinarians without previous training or knowledge of the method. Individual telephone calls, reflecting a veterinary clinical scenario, between small animal veterinarians (n = 8) and a trained professional actor playing a dog owner were recorded and coded according to an MI coding protocol (MITI 4.2.1). In the present study, the degree of spontaneously used MI was low. From an MI-communication perspective, with a simulated dog owner, the veterinarians predominantly relied on asking questions, giving information, and persuasive talk. The veterinarians dominated the conversations and made minimal attempts to involve the dog owner resulting in a power imbalance between veterinarian and client. As the degree of spontaneously used MI was found to be low, MI-training may be required in order to apply the method in professional counseling. The veterinarians' communication pattern suggested a paternalistic communication style, when attempting to motivate a client to brush his or her dog's teeth. We suggest that Motivational Interviewing (MI) has a potential to improve veterinary communication and adherence to medical recommendations if introduced and implemented in veterinary practice.
format	article
author	Karolina Brunius Enlund Ebba Jennolf Ann Pettersson
author_facet	Karolina Brunius Enlund Ebba Jennolf Ann Pettersson
author_sort	Karolina Brunius Enlund
title	Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective
title_short	Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective
title_full	Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective
title_fullStr	Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective
title_full_unstemmed	Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective
title_sort	small animal veterinarians' communication with dog owners from a motivational interviewing perspective
publisher	Frontiers Media S.A.
publishDate	2021
url	https://doaj.org/article/bc66809fb7374b5993b1cc97ab9fda63
work_keys_str_mv	AT karolinabruniusenlund smallanimalveterinarianscommunicationwithdogownersfromamotivationalinterviewingperspective AT ebbajennolf smallanimalveterinarianscommunicationwithdogownersfromamotivationalinterviewingperspective AT annpettersson smallanimalveterinarianscommunicationwithdogownersfromamotivationalinterviewingperspective
_version_	1718405985236680704

Small Animal Veterinarians' Communication With Dog Owners From a Motivational Interviewing Perspective

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