QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO

The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to p...

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Autores principales:	José Franco Teixeira, Luis Mota de Castro
Formato:	article
Lenguaje:	ES PT
Publicado:	Universidade Federal de Santa Catarina 2015
Materias:	educational services quality services quality measurement quality in higher education Education (General) L7-991 Special aspects of education LC8-6691
Acceso en línea:	https://doaj.org/article/bc8f759026c34105a6c6145f48600a82
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spelling	oai:doaj.org-article:bc8f759026c34105a6c6145f48600a822021-11-11T15:49:46ZQUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO1983-4535https://doaj.org/article/bc8f759026c34105a6c6145f48600a822015-01-01T00:00:00Zhttp://www.redalyc.org/articulo.oa?id=319338455012https://doaj.org/toc/1983-4535The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to perceived quality, quality in higher education and ways to measure service quality, identifying the need to develop a specific scale for educational services in view of the tools found in the literature treated services in a general terms. To develop the scale so followed the steps suggested by Churchill in 1979, by cond ucted interviews with 17 students, in the qualitative exploratory research, and applied 410 questionnaires in students in the quantitative descriptive stage, consisting of two samples, for test and for validation. The results obtained by conducting explora tory factor analysis and confirmatory factor analysis demonstrated the reliability of the proposed scale, allowing its application in the context of higher education’s managerial. The final scale was composed by 21 indicators, and 6 dimensions: curriculum organization, professors, research and extension learning, administrative organization, infrastructure and additional services. This study has academic’s implications, because that collaborates with the discussion and on the indicators that make up the per ceived quality of educational services. Also, has a managerial implication, because it presents a new tool that can be used in higher education institutions as a way to qualify the delivery of services to the students.José Franco TeixeiraLuis Mota de CastroUniversidade Federal de Santa Catarinaarticleeducational servicesquality servicesquality measurementquality in higher educationEducation (General)L7-991Special aspects of educationLC8-6691ESPTRevista Gestão Universitária na América Latina , Vol 8, Iss 2, Pp 237-257 (2015)
institution	DOAJ
collection	DOAJ
language	ES PT
topic	educational services quality services quality measurement quality in higher education Education (General) L7-991 Special aspects of education LC8-6691
spellingShingle	educational services quality services quality measurement quality in higher education Education (General) L7-991 Special aspects of education LC8-6691 José Franco Teixeira Luis Mota de Castro QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO
description	The aim of this research is to develop and validate a scale in order to measure the quality perceived by undergraduate students in educational services. To carry out the work, was developed a bibliographic research about the concepts and features related to perceived quality, quality in higher education and ways to measure service quality, identifying the need to develop a specific scale for educational services in view of the tools found in the literature treated services in a general terms. To develop the scale so followed the steps suggested by Churchill in 1979, by cond ucted interviews with 17 students, in the qualitative exploratory research, and applied 410 questionnaires in students in the quantitative descriptive stage, consisting of two samples, for test and for validation. The results obtained by conducting explora tory factor analysis and confirmatory factor analysis demonstrated the reliability of the proposed scale, allowing its application in the context of higher education’s managerial. The final scale was composed by 21 indicators, and 6 dimensions: curriculum organization, professors, research and extension learning, administrative organization, infrastructure and additional services. This study has academic’s implications, because that collaborates with the discussion and on the indicators that make up the per ceived quality of educational services. Also, has a managerial implication, because it presents a new tool that can be used in higher education institutions as a way to qualify the delivery of services to the students.
format	article
author	José Franco Teixeira Luis Mota de Castro
author_facet	José Franco Teixeira Luis Mota de Castro
author_sort	José Franco Teixeira
title	QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO
title_short	QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO
title_full	QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO
title_fullStr	QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO
title_full_unstemmed	QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO
title_sort	questões de governança e os papéis dos stakeholders no ambiente do ensino superior brasileiro
publisher	Universidade Federal de Santa Catarina
publishDate	2015
url	https://doaj.org/article/bc8f759026c34105a6c6145f48600a82
work_keys_str_mv	AT josefrancoteixeira questoesdegovernancaeospapeisdosstakeholdersnoambientedoensinosuperiorbrasileiro AT luismotadecastro questoesdegovernancaeospapeisdosstakeholdersnoambientedoensinosuperiorbrasileiro
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QUESTÕES DE GOVERNANÇA E OS PAPÉIS DOS STAKEHOLDERS NO AMBIENTE DO ENSINO SUPERIOR BRASILEIRO

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