Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review

Sports management is booming, thanks to society’s growing interest in sports in general. This work provides an exhaustive review of the scientific literature of one of the variables most coveted by managers: loyalty. Antecedents positively related to loyalty are also conceptualized in this paper. Th...

Full description

Saved in:

Bibliographic Details
Main Authors:	Cristina Loranca-Valle, Pedro Cuesta-Valiño, Estela Núnez-Barriopedro, Pablo Gutiérrez-Rodríguez
Format:	article
Language:	EN
Published:	Frontiers Media S.A. 2021
Subjects:	loyalty sport management satisfaction service quality commitment trust Psychology BF1-990
Online Access:	https://doaj.org/article/bd219e0c742a400c91b4e140bae93c2c
Tags:	Add Tag No Tags, Be the first to tag this record!

id	oai:doaj.org-article:bd219e0c742a400c91b4e140bae93c2c
record_format	dspace
spelling	oai:doaj.org-article:bd219e0c742a400c91b4e140bae93c2c2021-12-01T02:33:50ZManagement of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review1664-107810.3389/fpsyg.2021.783781https://doaj.org/article/bd219e0c742a400c91b4e140bae93c2c2021-11-01T00:00:00Zhttps://www.frontiersin.org/articles/10.3389/fpsyg.2021.783781/fullhttps://doaj.org/toc/1664-1078Sports management is booming, thanks to society’s growing interest in sports in general. This work provides an exhaustive review of the scientific literature of one of the variables most coveted by managers: loyalty. Antecedents positively related to loyalty are also conceptualized in this paper. The scientific literature search was limited to the last 15years to achieve a better fit with today’s context. The Web of Science database was the main search method used, along with other, secondary resources, for a total of 328 scientific articles obtained as a base for this review. The results of this study bring together the most representative data in a systematic review of the loyalty variable in the field of sports management: the antecedents of loyalty, the terms with the greatest presence in the theory, the most representative authors and sources of this topic, and so on. One of the most significant results obtained from the review of these 300 bibliographical references is that the factors to be borne in mind for marketing strategies in sports organizations are satisfaction, commitment, trust, and service quality. The literature reflects that these variables, present in studies on loyalty in general, can also be found in the literature on sports management – in particular, satisfaction and service quality. However, few papers include all these antecedents at once, making this an interesting field for future research.Cristina Loranca-VallePedro Cuesta-ValiñoEstela Núnez-BarriopedroPablo Gutiérrez-RodríguezFrontiers Media S.A.articleloyaltysport managementsatisfactionservice qualitycommitmenttrustPsychologyBF1-990ENFrontiers in Psychology, Vol 12 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	loyalty sport management satisfaction service quality commitment trust Psychology BF1-990
spellingShingle	loyalty sport management satisfaction service quality commitment trust Psychology BF1-990 Cristina Loranca-Valle Pedro Cuesta-Valiño Estela Núnez-Barriopedro Pablo Gutiérrez-Rodríguez Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
description	Sports management is booming, thanks to society’s growing interest in sports in general. This work provides an exhaustive review of the scientific literature of one of the variables most coveted by managers: loyalty. Antecedents positively related to loyalty are also conceptualized in this paper. The scientific literature search was limited to the last 15years to achieve a better fit with today’s context. The Web of Science database was the main search method used, along with other, secondary resources, for a total of 328 scientific articles obtained as a base for this review. The results of this study bring together the most representative data in a systematic review of the loyalty variable in the field of sports management: the antecedents of loyalty, the terms with the greatest presence in the theory, the most representative authors and sources of this topic, and so on. One of the most significant results obtained from the review of these 300 bibliographical references is that the factors to be borne in mind for marketing strategies in sports organizations are satisfaction, commitment, trust, and service quality. The literature reflects that these variables, present in studies on loyalty in general, can also be found in the literature on sports management – in particular, satisfaction and service quality. However, few papers include all these antecedents at once, making this an interesting field for future research.
format	article
author	Cristina Loranca-Valle Pedro Cuesta-Valiño Estela Núnez-Barriopedro Pablo Gutiérrez-Rodríguez
author_facet	Cristina Loranca-Valle Pedro Cuesta-Valiño Estela Núnez-Barriopedro Pablo Gutiérrez-Rodríguez
author_sort	Cristina Loranca-Valle
title	Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_short	Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_full	Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_fullStr	Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_full_unstemmed	Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review
title_sort	management of loyalty and its main antecedents in sport organizations: a systematic analysis review
publisher	Frontiers Media S.A.
publishDate	2021
url	https://doaj.org/article/bd219e0c742a400c91b4e140bae93c2c
work_keys_str_mv	AT cristinalorancavalle managementofloyaltyanditsmainantecedentsinsportorganizationsasystematicanalysisreview AT pedrocuestavalino managementofloyaltyanditsmainantecedentsinsportorganizationsasystematicanalysisreview AT estelanunezbarriopedro managementofloyaltyanditsmainantecedentsinsportorganizationsasystematicanalysisreview AT pablogutierrezrodriguez managementofloyaltyanditsmainantecedentsinsportorganizationsasystematicanalysisreview
_version_	1718405924560830464

Management of Loyalty and Its Main Antecedents in Sport Organizations: A Systematic Analysis Review

Similar Items