Envisioning mechanisms for success: Evaluation of EBCD at CHEO

To advance patient engagement (PE) and more comprehensively involve patients, families, and staff in quality improvement (QI) at the Children’s Hospital of Eastern Ontario (CHEO), the Experience Based Co-Design (EBCD) approach was piloted. Set against the backdrop of envisioning factors that would f...

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Autores principales:	Kristina Rohde, Mireille Brosseau, Diane Gagnon, Jennifer Schellinck, Christine Kouri
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient engagement patient experience patient- and family-centered care staff engagement staff experience quality improvement evaluation mixed-methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/bdc49f9dbde84545bedaed88b4312527
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spelling	oai:doaj.org-article:bdc49f9dbde84545bedaed88b43125272021-11-15T04:21:49ZEnvisioning mechanisms for success: Evaluation of EBCD at CHEO2372-0247https://doaj.org/article/bdc49f9dbde84545bedaed88b43125272016-11-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss2/16https://doaj.org/toc/2372-0247To advance patient engagement (PE) and more comprehensively involve patients, families, and staff in quality improvement (QI) at the Children’s Hospital of Eastern Ontario (CHEO), the Experience Based Co-Design (EBCD) approach was piloted. Set against the backdrop of envisioning factors that would facilitate success, an evaluation was designed to assess five domains: strengthening of mutual understanding, collaboration, and partnerships between patients/families and staff; a greater involvement of patients, families, and staff in QI; satisfaction with the process; the ability of EBCD to generate clear and useful data to ascertain the patient/family and staff experience; and the ability of EBCD to generate clear and useful data to improve patient/family and staff experience. The King’s Fund EBCD toolkit was followed to implement the approach. This involved observations and interviews to capture experiences; and feedback events to understand experiences and identify improvement areas. The resulting data was used to evaluate the process relative to the five domains of interest. The evaluation data supported the conclusion that the EBCD process usefully addressed each of the domains of interest, and facilitated PE in QI. In addition, the evaluation revealed important considerations to the success of such an initiative. Using EBCD allows for a more nuanced and comprehensive consultation than traditional methods employed. The research presented here informs the future spread and/or adaptation of EBCD by offering a case for using the approach, but also suggests modifications or considerations to integrate PE methods with existing structures for greater efficiency, success, and value.Kristina RohdeMireille BrosseauDiane GagnonJennifer SchellinckChristine KouriThe Beryl Institutearticlepatient engagementpatient experiencepatient- and family-centered carestaff engagementstaff experiencequality improvementevaluationmixed-methodsMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient engagement patient experience patient- and family-centered care staff engagement staff experience quality improvement evaluation mixed-methods Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient engagement patient experience patient- and family-centered care staff engagement staff experience quality improvement evaluation mixed-methods Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kristina Rohde Mireille Brosseau Diane Gagnon Jennifer Schellinck Christine Kouri Envisioning mechanisms for success: Evaluation of EBCD at CHEO
description	To advance patient engagement (PE) and more comprehensively involve patients, families, and staff in quality improvement (QI) at the Children’s Hospital of Eastern Ontario (CHEO), the Experience Based Co-Design (EBCD) approach was piloted. Set against the backdrop of envisioning factors that would facilitate success, an evaluation was designed to assess five domains: strengthening of mutual understanding, collaboration, and partnerships between patients/families and staff; a greater involvement of patients, families, and staff in QI; satisfaction with the process; the ability of EBCD to generate clear and useful data to ascertain the patient/family and staff experience; and the ability of EBCD to generate clear and useful data to improve patient/family and staff experience. The King’s Fund EBCD toolkit was followed to implement the approach. This involved observations and interviews to capture experiences; and feedback events to understand experiences and identify improvement areas. The resulting data was used to evaluate the process relative to the five domains of interest. The evaluation data supported the conclusion that the EBCD process usefully addressed each of the domains of interest, and facilitated PE in QI. In addition, the evaluation revealed important considerations to the success of such an initiative. Using EBCD allows for a more nuanced and comprehensive consultation than traditional methods employed. The research presented here informs the future spread and/or adaptation of EBCD by offering a case for using the approach, but also suggests modifications or considerations to integrate PE methods with existing structures for greater efficiency, success, and value.
format	article
author	Kristina Rohde Mireille Brosseau Diane Gagnon Jennifer Schellinck Christine Kouri
author_facet	Kristina Rohde Mireille Brosseau Diane Gagnon Jennifer Schellinck Christine Kouri
author_sort	Kristina Rohde
title	Envisioning mechanisms for success: Evaluation of EBCD at CHEO
title_short	Envisioning mechanisms for success: Evaluation of EBCD at CHEO
title_full	Envisioning mechanisms for success: Evaluation of EBCD at CHEO
title_fullStr	Envisioning mechanisms for success: Evaluation of EBCD at CHEO
title_full_unstemmed	Envisioning mechanisms for success: Evaluation of EBCD at CHEO
title_sort	envisioning mechanisms for success: evaluation of ebcd at cheo
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/bdc49f9dbde84545bedaed88b4312527
work_keys_str_mv	AT kristinarohde envisioningmechanismsforsuccessevaluationofebcdatcheo AT mireillebrosseau envisioningmechanismsforsuccessevaluationofebcdatcheo AT dianegagnon envisioningmechanismsforsuccessevaluationofebcdatcheo AT jenniferschellinck envisioningmechanismsforsuccessevaluationofebcdatcheo AT christinekouri envisioningmechanismsforsuccessevaluationofebcdatcheo
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Envisioning mechanisms for success: Evaluation of EBCD at CHEO

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