Workplace diversity and intercultural communication: A phenomenological study

For decades, the United States has seen an increasing number of immigrants, which has led to a significant increase in cultural diversity in the United States. This phenomenological study examines the contextual history of professional non-native English-speaking women in the United States to form a...

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Autores principales:	Adam Evans, Harika Suklun
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2017
Materias:	communication multicultural workplace communication non-verbal communication Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/bde9917514cd4184a94490a4c8a30825
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spelling	oai:doaj.org-article:bde9917514cd4184a94490a4c8a308252021-12-02T10:44:30ZWorkplace diversity and intercultural communication: A phenomenological study2331-197510.1080/23311975.2017.1408943https://doaj.org/article/bde9917514cd4184a94490a4c8a308252017-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2017.1408943https://doaj.org/toc/2331-1975For decades, the United States has seen an increasing number of immigrants, which has led to a significant increase in cultural diversity in the United States. This phenomenological study examines the contextual history of professional non-native English-speaking women in the United States to form a basis of comparison with native English speakers. It attempts to compare their lived communicative experiences with those of non-native English speakers in the workplace. In this study, 16 professional, native English-speaking women currently working in the US were interviewed. Participants in this study were asked to describe professional and intercultural experiences through interactions with non-native English-speaking coworkers, any expectations of the interactions or violations of those expectations, and any miscommunications that may have occurred. Many native English speakers positively reflected upon these intercultural interactions and shared examples of their vocal adjustments and challenges of verbal and intercultural communication. To overcome these challenges, professional native English speakers described trying to slow speech or asking confirming questions such as “Do you understand?” to mitigate verbal conflicts and miscommunication. Based on the trends within the responses, however, there is a potential for unintentional and often offensive consequences to occur. Several coping mechanisms were found to be considered rude or off-putting by non-native speakers, while the intent of a more direct message was often misinterpreted by native English speakers. In addition, it seems that native English speakers often may have good intentions in their actions but do not have the skillset to better facilitate communication with non-native English speakers.Adam EvansHarika SuklunTaylor & Francis Grouparticlecommunicationmulticulturalworkplace communicationnon-verbal communicationBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 4, Iss 1 (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	communication multicultural workplace communication non-verbal communication Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	communication multicultural workplace communication non-verbal communication Business HF5001-6182 Management. Industrial management HD28-70 Adam Evans Harika Suklun Workplace diversity and intercultural communication: A phenomenological study
description	For decades, the United States has seen an increasing number of immigrants, which has led to a significant increase in cultural diversity in the United States. This phenomenological study examines the contextual history of professional non-native English-speaking women in the United States to form a basis of comparison with native English speakers. It attempts to compare their lived communicative experiences with those of non-native English speakers in the workplace. In this study, 16 professional, native English-speaking women currently working in the US were interviewed. Participants in this study were asked to describe professional and intercultural experiences through interactions with non-native English-speaking coworkers, any expectations of the interactions or violations of those expectations, and any miscommunications that may have occurred. Many native English speakers positively reflected upon these intercultural interactions and shared examples of their vocal adjustments and challenges of verbal and intercultural communication. To overcome these challenges, professional native English speakers described trying to slow speech or asking confirming questions such as “Do you understand?” to mitigate verbal conflicts and miscommunication. Based on the trends within the responses, however, there is a potential for unintentional and often offensive consequences to occur. Several coping mechanisms were found to be considered rude or off-putting by non-native speakers, while the intent of a more direct message was often misinterpreted by native English speakers. In addition, it seems that native English speakers often may have good intentions in their actions but do not have the skillset to better facilitate communication with non-native English speakers.
format	article
author	Adam Evans Harika Suklun
author_facet	Adam Evans Harika Suklun
author_sort	Adam Evans
title	Workplace diversity and intercultural communication: A phenomenological study
title_short	Workplace diversity and intercultural communication: A phenomenological study
title_full	Workplace diversity and intercultural communication: A phenomenological study
title_fullStr	Workplace diversity and intercultural communication: A phenomenological study
title_full_unstemmed	Workplace diversity and intercultural communication: A phenomenological study
title_sort	workplace diversity and intercultural communication: a phenomenological study
publisher	Taylor & Francis Group
publishDate	2017
url	https://doaj.org/article/bde9917514cd4184a94490a4c8a30825
work_keys_str_mv	AT adamevans workplacediversityandinterculturalcommunicationaphenomenologicalstudy AT harikasuklun workplacediversityandinterculturalcommunicationaphenomenologicalstudy
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Workplace diversity and intercultural communication: A phenomenological study

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