Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care

Background: Satisfaction is a feeling that the consumers feel when the service they receive meets or surpass their expectations. Public satisfaction with health care services is still a significant issue for health institutions in improving the service quality. Despite various efforts that health ca...

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Autores principales:	Ayu Rahajeng Dianing Negari, Annisa Nurida, Musa Ghufron, Muhammad Anas
Formato:	article
Lenguaje:	EN ID
Publicado:	Universitas Muhammadiyah Semarang 2021
Materias:	dimensions, service health, community, satisfaction Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/be9289c5abb24827a72bd51bf6e1814b
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spelling	oai:doaj.org-article:be9289c5abb24827a72bd51bf6e1814b2021-11-10T03:28:33ZEffect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care2407-05052774-231810.26714/magnamed.8.2.2021.71-83https://doaj.org/article/be9289c5abb24827a72bd51bf6e1814b2021-08-01T00:00:00Zhttps://jurnal.unimus.ac.id/index.php/APKKM/article/view/6722https://doaj.org/toc/2407-0505https://doaj.org/toc/2774-2318Background: Satisfaction is a feeling that the consumers feel when the service they receive meets or surpass their expectations. Public satisfaction with health care services is still a significant issue for health institutions in improving the service quality. Despite various efforts that health care providers have made, some residents in an area were unsatisfied with the health services in their environment. Objective: To determine the effect of the dimensions of health service quality on patient satisfaction at the Primary Health Care 1 Melaya, Jembrana, Bali Method: Analytical observational study, a cross-sectional design. The total sample was 70 respondents. Data collection was performed using questionnaires. Multiple linear regression was used to analyze the average value of patient satisfaction based on the five dimensions of quality of health care. Result: The dimensions of tangibility, responsiveness, assurance, and empathy have a significance value (p<0.05), while the reliability dimension has no significance value (p>0.05). So the formula used to predict patient satisfaction with health services received is as follows: y = 0,352+0,295X1–0,104X2–0,201X3+0,334X4+0,180*X5 The dimension of health services that has the largest influence on the satisfaction of inpatients is assurance. Patients feel assured and satisfied when the health workers communicate their expertise and competencies before doing their work. Conclusion: Tangibility, reliability, responsiveness, and assurance were four of five dimensions of health services that have significantly influenced the satisfaction of inpatients.Ayu Rahajeng Dianing NegariAnnisa NuridaMusa GhufronMuhammad AnasUniversitas Muhammadiyah Semarangarticledimensions, service health, community, satisfactionMedicine (General)R5-920ENIDMagna Medika, Vol 8, Iss 2, Pp 71-83 (2021)
institution	DOAJ
collection	DOAJ
language	EN ID
topic	dimensions, service health, community, satisfaction Medicine (General) R5-920
spellingShingle	dimensions, service health, community, satisfaction Medicine (General) R5-920 Ayu Rahajeng Dianing Negari Annisa Nurida Musa Ghufron Muhammad Anas Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care
description	Background: Satisfaction is a feeling that the consumers feel when the service they receive meets or surpass their expectations. Public satisfaction with health care services is still a significant issue for health institutions in improving the service quality. Despite various efforts that health care providers have made, some residents in an area were unsatisfied with the health services in their environment. Objective: To determine the effect of the dimensions of health service quality on patient satisfaction at the Primary Health Care 1 Melaya, Jembrana, Bali Method: Analytical observational study, a cross-sectional design. The total sample was 70 respondents. Data collection was performed using questionnaires. Multiple linear regression was used to analyze the average value of patient satisfaction based on the five dimensions of quality of health care. Result: The dimensions of tangibility, responsiveness, assurance, and empathy have a significance value (p<0.05), while the reliability dimension has no significance value (p>0.05). So the formula used to predict patient satisfaction with health services received is as follows: y = 0,352+0,295X1–0,104X2–0,201X3+0,334X4+0,180*X5 The dimension of health services that has the largest influence on the satisfaction of inpatients is assurance. Patients feel assured and satisfied when the health workers communicate their expertise and competencies before doing their work. Conclusion: Tangibility, reliability, responsiveness, and assurance were four of five dimensions of health services that have significantly influenced the satisfaction of inpatients.
format	article
author	Ayu Rahajeng Dianing Negari Annisa Nurida Musa Ghufron Muhammad Anas
author_facet	Ayu Rahajeng Dianing Negari Annisa Nurida Musa Ghufron Muhammad Anas
author_sort	Ayu Rahajeng Dianing Negari
title	Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care
title_short	Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care
title_full	Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care
title_fullStr	Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care
title_full_unstemmed	Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care
title_sort	effect on dimensions of health services to inpatient satisfaction at primary health care
publisher	Universitas Muhammadiyah Semarang
publishDate	2021
url	https://doaj.org/article/be9289c5abb24827a72bd51bf6e1814b
work_keys_str_mv	AT ayurahajengdianingnegari effectondimensionsofhealthservicestoinpatientsatisfactionatprimaryhealthcare AT annisanurida effectondimensionsofhealthservicestoinpatientsatisfactionatprimaryhealthcare AT musaghufron effectondimensionsofhealthservicestoinpatientsatisfactionatprimaryhealthcare AT muhammadanas effectondimensionsofhealthservicestoinpatientsatisfactionatprimaryhealthcare
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Effect on Dimensions of Health Services to Inpatient Satisfaction at Primary Health Care

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