Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study

Higher education institutions (HEIs) have been facing a digital transformation in online learning as a result of the restrictions generated by COVID-19. Therefore, identifying which are the elements that influence student satisfaction will allow HEIs to establish strategies to ensure the quality of...

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Autores principales:	Carmen Jiménez-Bucarey, Ángel Acevedo-Duque, Sheyla Müller-Pérez, Luis Aguilar-Gallardo, Miguel Mora-Moscoso, Elena Cachicatari Vargas
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	IPMA digital transformation in education student satisfaction distance higher education online learning Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/bf8c9ba476bb4c94825bbc649613e672
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spelling	oai:doaj.org-article:bf8c9ba476bb4c94825bbc649613e6722021-11-11T19:38:25ZStudent’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study10.3390/su1321119602071-1050https://doaj.org/article/bf8c9ba476bb4c94825bbc649613e6722021-10-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/21/11960https://doaj.org/toc/2071-1050Higher education institutions (HEIs) have been facing a digital transformation in online learning as a result of the restrictions generated by COVID-19. Therefore, identifying which are the elements that influence student satisfaction will allow HEIs to establish strategies to ensure the quality of the digital transformation. This study proposes a model that measures student satisfaction considering three dimensions: teacher quality, technical service quality and service quality. Then, the impact of each dimension on student satisfaction is estimated using a Partial Least Squares Structural Equation Model (PLS-SEM), and finally an Importance-Performance Map Analysis (IPMA) was performed to identify the improvements that should be made to increase student satisfaction. When analyzing the responses of 1430 students at the School of Medicine, it was found that the quality of technical service should be improved, specifically training, and encouraging teachers to use strategies that allow student participation.Carmen Jiménez-BucareyÁngel Acevedo-DuqueSheyla Müller-PérezLuis Aguilar-GallardoMiguel Mora-MoscosoElena Cachicatari VargasMDPI AGarticleIPMAdigital transformation in educationstudent satisfactiondistance higher educationonline learningEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 11960, p 11960 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	IPMA digital transformation in education student satisfaction distance higher education online learning Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	IPMA digital transformation in education student satisfaction distance higher education online learning Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Carmen Jiménez-Bucarey Ángel Acevedo-Duque Sheyla Müller-Pérez Luis Aguilar-Gallardo Miguel Mora-Moscoso Elena Cachicatari Vargas Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study
description	Higher education institutions (HEIs) have been facing a digital transformation in online learning as a result of the restrictions generated by COVID-19. Therefore, identifying which are the elements that influence student satisfaction will allow HEIs to establish strategies to ensure the quality of the digital transformation. This study proposes a model that measures student satisfaction considering three dimensions: teacher quality, technical service quality and service quality. Then, the impact of each dimension on student satisfaction is estimated using a Partial Least Squares Structural Equation Model (PLS-SEM), and finally an Importance-Performance Map Analysis (IPMA) was performed to identify the improvements that should be made to increase student satisfaction. When analyzing the responses of 1430 students at the School of Medicine, it was found that the quality of technical service should be improved, specifically training, and encouraging teachers to use strategies that allow student participation.
format	article
author	Carmen Jiménez-Bucarey Ángel Acevedo-Duque Sheyla Müller-Pérez Luis Aguilar-Gallardo Miguel Mora-Moscoso Elena Cachicatari Vargas
author_facet	Carmen Jiménez-Bucarey Ángel Acevedo-Duque Sheyla Müller-Pérez Luis Aguilar-Gallardo Miguel Mora-Moscoso Elena Cachicatari Vargas
author_sort	Carmen Jiménez-Bucarey
title	Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study
title_short	Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study
title_full	Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study
title_fullStr	Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study
title_full_unstemmed	Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study
title_sort	student’s satisfaction of the quality of online learning in higher education: an empirical study
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/bf8c9ba476bb4c94825bbc649613e672
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Student’s Satisfaction of the Quality of Online Learning in Higher Education: An Empirical Study

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