Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong

This study examined how female and male patients perceive primary doctors’ communication skills in the Chinese context. To do so, this study specifically investigates female and male patients’ general perceptions toward primary care doctors’ communication skills in medical consultations. Specificall...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	Vivienne Leung, Kimmy Cheng
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient experience patient satisfaction healthcare communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/bf976c77dacf4978a4928f2ef44a6898
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:bf976c77dacf4978a4928f2ef44a6898
record_format	dspace
spelling	oai:doaj.org-article:bf976c77dacf4978a4928f2ef44a68982021-11-15T04:21:38ZFemale and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong2372-0247https://doaj.org/article/bf976c77dacf4978a4928f2ef44a68982016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/3https://doaj.org/toc/2372-0247This study examined how female and male patients perceive primary doctors’ communication skills in the Chinese context. To do so, this study specifically investigates female and male patients’ general perceptions toward primary care doctors’ communication skills in medical consultations. Specifically, this study focused on (a) female and male patients’ satisfaction level toward primary care doctors’ communication skills in medical consultations (b) female and male patients’ perception of the types of verbal and nonverbal communication skills applied by primary care doctors in medical consultations (c) as well as which gender of doctors with whom patients prefer to communicate during primary care medical consultations in Hong Kong. A purposive sampling survey of Hong Kong residents aged 18 or older was conducted in April 2014. A total of 450 completed questionnaires were received. All respondents have visited a public hospital for outpatient service in the past 2 years. Results showed that there were no patient gender differences in patients’ perceptions of doctors’ communication skills, both female and male patient respondents showed a preference for same-gender doctors. Interestingly, in contrast with prior research, male patient respondents in this study revealed a stronger preference for doctors of the same gender than female patient respondents did. Other differences, such as cultural norms, values and practices, rather than just gender differences, may account for patients’ perceptions of doctors’ communication skills.Vivienne LeungKimmy ChengThe Beryl Institutearticlepatient experiencepatient satisfactionhealthcarecommunicationMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient satisfaction healthcare communication Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient satisfaction healthcare communication Medicine (General) R5-920 Public aspects of medicine RA1-1270 Vivienne Leung Kimmy Cheng Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong
description	This study examined how female and male patients perceive primary doctors’ communication skills in the Chinese context. To do so, this study specifically investigates female and male patients’ general perceptions toward primary care doctors’ communication skills in medical consultations. Specifically, this study focused on (a) female and male patients’ satisfaction level toward primary care doctors’ communication skills in medical consultations (b) female and male patients’ perception of the types of verbal and nonverbal communication skills applied by primary care doctors in medical consultations (c) as well as which gender of doctors with whom patients prefer to communicate during primary care medical consultations in Hong Kong. A purposive sampling survey of Hong Kong residents aged 18 or older was conducted in April 2014. A total of 450 completed questionnaires were received. All respondents have visited a public hospital for outpatient service in the past 2 years. Results showed that there were no patient gender differences in patients’ perceptions of doctors’ communication skills, both female and male patient respondents showed a preference for same-gender doctors. Interestingly, in contrast with prior research, male patient respondents in this study revealed a stronger preference for doctors of the same gender than female patient respondents did. Other differences, such as cultural norms, values and practices, rather than just gender differences, may account for patients’ perceptions of doctors’ communication skills.
format	article
author	Vivienne Leung Kimmy Cheng
author_facet	Vivienne Leung Kimmy Cheng
author_sort	Vivienne Leung
title	Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong
title_short	Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong
title_full	Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong
title_fullStr	Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong
title_full_unstemmed	Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong
title_sort	female and male patients’ perceptions of primary care doctors’ communication skills in hong kong
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/bf976c77dacf4978a4928f2ef44a6898
work_keys_str_mv	AT vivienneleung femaleandmalepatientsperceptionsofprimarycaredoctorscommunicationskillsinhongkong AT kimmycheng femaleandmalepatientsperceptionsofprimarycaredoctorscommunicationskillsinhongkong
_version_	1718428893586653184

Female and male patients’ perceptions of primary care doctors’ communication skills in Hong Kong

Ejemplares similares