Patients’ experiences in the UK: Future strategic directions

Over the last decade policy has emphasised the importance of a good patient experience as a cornerstone of high quality health and social care in the UK, with many initiatives attempting to develop patient-centred practice. More recently, the Francis Inquiry has addressed the significant failings in...

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Autores principales:	Sophie Staniszewska, Neil Churchill
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2014
Materias:	patient experience patient-based evidence health policy implementation patient and public involvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/c112ba5239e245fca20da30551c3430c
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spelling	oai:doaj.org-article:c112ba5239e245fca20da30551c3430c2021-11-15T03:34:04ZPatients’ experiences in the UK: Future strategic directions2372-0247https://doaj.org/article/c112ba5239e245fca20da30551c3430c2014-04-01T00:00:00Zhttps://pxjournal.org/journal/vol1/iss1/18https://doaj.org/toc/2372-0247Over the last decade policy has emphasised the importance of a good patient experience as a cornerstone of high quality health and social care in the UK, with many initiatives attempting to develop patient-centred practice. More recently, the Francis Inquiry has addressed the significant failings in care identified at Mid Staffordshire NHS Foundation Trust in England and has been pivotal in raising the importance of patient experience.<sup>1</sup> The Francis report made 290 recommendations, with many emphasizing the importance of patient experience through their focus on specific ways in which the quality of experiences can be enhanced, for example, by improving support for compassionate, caring and committed care, achieved through stronger healthcare leadership. The linkages between experience, patient safety and clinical effectiveness have also been emphasized more recently.<sup>2</sup> For the first time commissioners in England are working together to set a national level of ambition to improve experiences of care.<sup>3</sup> Yet while policy has attempted to place patient experiences at the heart of care, significant challenges still remain before patient experience is fully integrated conceptually and organisationally. We review some of the key challenges in relation to research and consider ways forward.Sophie StaniszewskaNeil ChurchillThe Beryl Institutearticlepatient experiencepatient-based evidencehealth policyimplementationpatient and public involvementMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal, Vol 1, Iss 1 (2014)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient-based evidence health policy implementation patient and public involvement Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient-based evidence health policy implementation patient and public involvement Medicine (General) R5-920 Public aspects of medicine RA1-1270 Sophie Staniszewska Neil Churchill Patients’ experiences in the UK: Future strategic directions
description	Over the last decade policy has emphasised the importance of a good patient experience as a cornerstone of high quality health and social care in the UK, with many initiatives attempting to develop patient-centred practice. More recently, the Francis Inquiry has addressed the significant failings in care identified at Mid Staffordshire NHS Foundation Trust in England and has been pivotal in raising the importance of patient experience.<sup>1</sup> The Francis report made 290 recommendations, with many emphasizing the importance of patient experience through their focus on specific ways in which the quality of experiences can be enhanced, for example, by improving support for compassionate, caring and committed care, achieved through stronger healthcare leadership. The linkages between experience, patient safety and clinical effectiveness have also been emphasized more recently.<sup>2</sup> For the first time commissioners in England are working together to set a national level of ambition to improve experiences of care.<sup>3</sup> Yet while policy has attempted to place patient experiences at the heart of care, significant challenges still remain before patient experience is fully integrated conceptually and organisationally. We review some of the key challenges in relation to research and consider ways forward.
format	article
author	Sophie Staniszewska Neil Churchill
author_facet	Sophie Staniszewska Neil Churchill
author_sort	Sophie Staniszewska
title	Patients’ experiences in the UK: Future strategic directions
title_short	Patients’ experiences in the UK: Future strategic directions
title_full	Patients’ experiences in the UK: Future strategic directions
title_fullStr	Patients’ experiences in the UK: Future strategic directions
title_full_unstemmed	Patients’ experiences in the UK: Future strategic directions
title_sort	patients’ experiences in the uk: future strategic directions
publisher	The Beryl Institute
publishDate	2014
url	https://doaj.org/article/c112ba5239e245fca20da30551c3430c
work_keys_str_mv	AT sophiestaniszewska patientsexperiencesintheukfuturestrategicdirections AT neilchurchill patientsexperiencesintheukfuturestrategicdirections
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Patients’ experiences in the UK: Future strategic directions

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