Online health consumer behaviour: What informs user decisions on information quality?

Around the world, the use of Online Health Information (OHI) is on the increase. This is even more prevalent in developing economies where poor healthcare access and delivery present OHI as a potent alternative to physician consultations. This phenomenon grants the online health information seeker t...

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Autores principales:	Eric Afful-Dadzie, Anthony Afful-Dadzie
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Online health information Online health consumer behaviour Information quality Developing country Web portals Online consumer sophistication Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990
Acceso en línea:	https://doaj.org/article/c3a14d4846234e6fb8ae146d24735036
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spelling	oai:doaj.org-article:c3a14d4846234e6fb8ae146d247350362021-12-01T05:03:48ZOnline health consumer behaviour: What informs user decisions on information quality?2451-958810.1016/j.chbr.2021.100064https://doaj.org/article/c3a14d4846234e6fb8ae146d247350362021-01-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2451958821000129https://doaj.org/toc/2451-9588Around the world, the use of Online Health Information (OHI) is on the increase. This is even more prevalent in developing economies where poor healthcare access and delivery present OHI as a potent alternative to physician consultations. This phenomenon grants the online health information seeker the sole decision-making responsibility of determining the quality of OHI. Given the potential consequences of incorrect medical advice, it is important to understand what criteria constitutes quality OHI from the perspective of users so as to inform better OHI publication and design. Using choice-based conjoint analysis as a preference modelling technique, the results indicate that, in order of importance, OHI seekers view the credibility of the author or their affiliation as a key measure of OHI quality, while the provision of internal search functionality is viewed as a measure of design quality. OHI seekers however showed a less preference for web portals that store and process user data. The OHI quality preferences obtained in the study were used to audit selected OHI portals to ascertain their level of conformity with the observed user preferences.Eric Afful-DadzieAnthony Afful-DadzieElsevierarticleOnline health informationOnline health consumer behaviourInformation qualityDeveloping countryWeb portalsOnline consumer sophisticationElectronic computers. Computer scienceQA75.5-76.95PsychologyBF1-990ENComputers in Human Behavior Reports, Vol 3, Iss , Pp 100064- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Online health information Online health consumer behaviour Information quality Developing country Web portals Online consumer sophistication Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990
spellingShingle	Online health information Online health consumer behaviour Information quality Developing country Web portals Online consumer sophistication Electronic computers. Computer science QA75.5-76.95 Psychology BF1-990 Eric Afful-Dadzie Anthony Afful-Dadzie Online health consumer behaviour: What informs user decisions on information quality?
description	Around the world, the use of Online Health Information (OHI) is on the increase. This is even more prevalent in developing economies where poor healthcare access and delivery present OHI as a potent alternative to physician consultations. This phenomenon grants the online health information seeker the sole decision-making responsibility of determining the quality of OHI. Given the potential consequences of incorrect medical advice, it is important to understand what criteria constitutes quality OHI from the perspective of users so as to inform better OHI publication and design. Using choice-based conjoint analysis as a preference modelling technique, the results indicate that, in order of importance, OHI seekers view the credibility of the author or their affiliation as a key measure of OHI quality, while the provision of internal search functionality is viewed as a measure of design quality. OHI seekers however showed a less preference for web portals that store and process user data. The OHI quality preferences obtained in the study were used to audit selected OHI portals to ascertain their level of conformity with the observed user preferences.
format	article
author	Eric Afful-Dadzie Anthony Afful-Dadzie
author_facet	Eric Afful-Dadzie Anthony Afful-Dadzie
author_sort	Eric Afful-Dadzie
title	Online health consumer behaviour: What informs user decisions on information quality?
title_short	Online health consumer behaviour: What informs user decisions on information quality?
title_full	Online health consumer behaviour: What informs user decisions on information quality?
title_fullStr	Online health consumer behaviour: What informs user decisions on information quality?
title_full_unstemmed	Online health consumer behaviour: What informs user decisions on information quality?
title_sort	online health consumer behaviour: what informs user decisions on information quality?
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/c3a14d4846234e6fb8ae146d24735036
work_keys_str_mv	AT ericaffuldadzie onlinehealthconsumerbehaviourwhatinformsuserdecisionsoninformationquality AT anthonyaffuldadzie onlinehealthconsumerbehaviourwhatinformsuserdecisionsoninformationquality
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Online health consumer behaviour: What informs user decisions on information quality?

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