Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study

Background : Crisis line volunteers are a valuable addition to formal care. Although there is growing evidence of decreased mental wellbeing of crisis line volunteers, a comprehensive overview of perceived emotional impact from the perspective of volunteers is lacking. Purpose: This study explores t...

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Autores principales:	Renate Catharina Wilhelmina Johanna Willems, Constance Hélene Christine Drossaert, Patricia Vuijk, Ernst Thomas Bohlmeijer
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2021
Materias:	crisis line volunteers emotional impact challenges resources qualitative research Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/c4dea395afbe42499dc96fcad77b0d05
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spelling	oai:doaj.org-article:c4dea395afbe42499dc96fcad77b0d052021-11-11T14:23:41ZMental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study1748-26231748-263110.1080/17482631.2021.1986920https://doaj.org/article/c4dea395afbe42499dc96fcad77b0d052021-01-01T00:00:00Zhttp://dx.doi.org/10.1080/17482631.2021.1986920https://doaj.org/toc/1748-2623https://doaj.org/toc/1748-2631Background : Crisis line volunteers are a valuable addition to formal care. Although there is growing evidence of decreased mental wellbeing of crisis line volunteers, a comprehensive overview of perceived emotional impact from the perspective of volunteers is lacking. Purpose: This study explores the emotional impact, the challenges that crisis line volunteers encounter, and the resources that they use to cope with these challenges. Method : A grounded theory approach was used to explore the subjective experiences of the participants. Four focus groups with twentytwo active volunteers and eight interviews with former volunteers were conducted. Results : Results provide an overview of emotions that volunteers experience in their work. (e.g., gratification, compassion, frustration, and powerlessness). Challenges are related to the characteristics of callers (e.g., inappropriate behaviour) and topics of the calls (e.g., suicidality). Resources to cope adequately with negative emotions are, among others, a self-compassionate attitude and good training. Conclusion : This study highlights the importance of training of volunteers in dealing with specific callers, and gives input for the development of interventions aimed at increasing personal resources, such as awareness of positive emotions and self-compassion. These resources can help to increase the mental wellbeing of crisis line volunteers and reduce turn-over rates.Renate Catharina Wilhelmina Johanna WillemsConstance Hélene Christine DrossaertPatricia VuijkErnst Thomas BohlmeijerTaylor & Francis Grouparticlecrisis line volunteersemotional impactchallengesresourcesqualitative researchMedicine (General)R5-920ENInternational Journal of Qualitative Studies on Health & Well-Being, Vol 16, Iss 1 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	crisis line volunteers emotional impact challenges resources qualitative research Medicine (General) R5-920
spellingShingle	crisis line volunteers emotional impact challenges resources qualitative research Medicine (General) R5-920 Renate Catharina Wilhelmina Johanna Willems Constance Hélene Christine Drossaert Patricia Vuijk Ernst Thomas Bohlmeijer Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study
description	Background : Crisis line volunteers are a valuable addition to formal care. Although there is growing evidence of decreased mental wellbeing of crisis line volunteers, a comprehensive overview of perceived emotional impact from the perspective of volunteers is lacking. Purpose: This study explores the emotional impact, the challenges that crisis line volunteers encounter, and the resources that they use to cope with these challenges. Method : A grounded theory approach was used to explore the subjective experiences of the participants. Four focus groups with twentytwo active volunteers and eight interviews with former volunteers were conducted. Results : Results provide an overview of emotions that volunteers experience in their work. (e.g., gratification, compassion, frustration, and powerlessness). Challenges are related to the characteristics of callers (e.g., inappropriate behaviour) and topics of the calls (e.g., suicidality). Resources to cope adequately with negative emotions are, among others, a self-compassionate attitude and good training. Conclusion : This study highlights the importance of training of volunteers in dealing with specific callers, and gives input for the development of interventions aimed at increasing personal resources, such as awareness of positive emotions and self-compassion. These resources can help to increase the mental wellbeing of crisis line volunteers and reduce turn-over rates.
format	article
author	Renate Catharina Wilhelmina Johanna Willems Constance Hélene Christine Drossaert Patricia Vuijk Ernst Thomas Bohlmeijer
author_facet	Renate Catharina Wilhelmina Johanna Willems Constance Hélene Christine Drossaert Patricia Vuijk Ernst Thomas Bohlmeijer
author_sort	Renate Catharina Wilhelmina Johanna Willems
title	Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study
title_short	Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study
title_full	Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study
title_fullStr	Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study
title_full_unstemmed	Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study
title_sort	mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. a qualitative study
publisher	Taylor & Francis Group
publishDate	2021
url	https://doaj.org/article/c4dea395afbe42499dc96fcad77b0d05
work_keys_str_mv	AT renatecatharinawilhelminajohannawillems mentalwellbeingincrisislinevolunteersunderstandingemotionalimpactoftheworkchallengesandresourcesaqualitativestudy AT constancehelenechristinedrossaert mentalwellbeingincrisislinevolunteersunderstandingemotionalimpactoftheworkchallengesandresourcesaqualitativestudy AT patriciavuijk mentalwellbeingincrisislinevolunteersunderstandingemotionalimpactoftheworkchallengesandresourcesaqualitativestudy AT ernstthomasbohlmeijer mentalwellbeingincrisislinevolunteersunderstandingemotionalimpactoftheworkchallengesandresourcesaqualitativestudy
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Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study

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