Coproduction investments: Street-level management perspective on coproduction

Although public managers are considered to substantially influence coproduction, current research concentrates on service users and communities’ perspectives, whereas the contribution of the public workers is understudied. Because direct–delivery interactions often depend on coproduction, this study...

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Autores principales:	Drorit Gassner, Anat Gofen
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2019
Materias:	street-level management public managers coproduction street-level organizations co-delivery Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/c5dd00d39c0f4dbcab256c01194268d9
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spelling	oai:doaj.org-article:c5dd00d39c0f4dbcab256c01194268d92021-12-02T16:07:29ZCoproduction investments: Street-level management perspective on coproduction2331-197510.1080/23311975.2019.1617023https://doaj.org/article/c5dd00d39c0f4dbcab256c01194268d92019-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2019.1617023https://doaj.org/toc/2331-1975Although public managers are considered to substantially influence coproduction, current research concentrates on service users and communities’ perspectives, whereas the contribution of the public workers is understudied. Because direct–delivery interactions often depend on coproduction, this study explores coproduction from the perspective street-level management, that is, those who are overarchingly in charge of, and accountable for, the outputs and outcomes of the direct-delivery phase of service provision in street-level organizations. To allow for analytical and conceptual accuracy in characterizing coproduction management, analysis draws on in-depth semi-structured interviews with street-level managers in three different policy sectors: policing, education, and social services (N = 78). Managing coproduction emerged as threefold. First, clients’ coproduction during direct–delivery interactions with frontline professionals, known as co-delivery, is considered the essence of the street-level organization and requires additional, ongoing, facilitating efforts. Second, securing clients’ co-delivery emerged as an investment: routine efforts that are exercised with the expectation to enhance clients’ long-lasting willingness to co-deliver with all the programs provided by the street-level organization, termed here “coproduction investments.” Third, coproduction investments entail both voice and action organizational activities, which differ according to the socioeconomic level of the community served. Coproduction investments demonstrate how public managers transform coproduction principles into managerial activities, and shift attention to street-level organizations as the interstices between “what’s right” and “what works” in coproduction.Drorit GassnerAnat GofenTaylor & Francis Grouparticlestreet-level managementpublic managerscoproductionstreet-level organizationsco-deliveryBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 6, Iss 1 (2019)
institution	DOAJ
collection	DOAJ
language	EN
topic	street-level management public managers coproduction street-level organizations co-delivery Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	street-level management public managers coproduction street-level organizations co-delivery Business HF5001-6182 Management. Industrial management HD28-70 Drorit Gassner Anat Gofen Coproduction investments: Street-level management perspective on coproduction
description	Although public managers are considered to substantially influence coproduction, current research concentrates on service users and communities’ perspectives, whereas the contribution of the public workers is understudied. Because direct–delivery interactions often depend on coproduction, this study explores coproduction from the perspective street-level management, that is, those who are overarchingly in charge of, and accountable for, the outputs and outcomes of the direct-delivery phase of service provision in street-level organizations. To allow for analytical and conceptual accuracy in characterizing coproduction management, analysis draws on in-depth semi-structured interviews with street-level managers in three different policy sectors: policing, education, and social services (N = 78). Managing coproduction emerged as threefold. First, clients’ coproduction during direct–delivery interactions with frontline professionals, known as co-delivery, is considered the essence of the street-level organization and requires additional, ongoing, facilitating efforts. Second, securing clients’ co-delivery emerged as an investment: routine efforts that are exercised with the expectation to enhance clients’ long-lasting willingness to co-deliver with all the programs provided by the street-level organization, termed here “coproduction investments.” Third, coproduction investments entail both voice and action organizational activities, which differ according to the socioeconomic level of the community served. Coproduction investments demonstrate how public managers transform coproduction principles into managerial activities, and shift attention to street-level organizations as the interstices between “what’s right” and “what works” in coproduction.
format	article
author	Drorit Gassner Anat Gofen
author_facet	Drorit Gassner Anat Gofen
author_sort	Drorit Gassner
title	Coproduction investments: Street-level management perspective on coproduction
title_short	Coproduction investments: Street-level management perspective on coproduction
title_full	Coproduction investments: Street-level management perspective on coproduction
title_fullStr	Coproduction investments: Street-level management perspective on coproduction
title_full_unstemmed	Coproduction investments: Street-level management perspective on coproduction
title_sort	coproduction investments: street-level management perspective on coproduction
publisher	Taylor & Francis Group
publishDate	2019
url	https://doaj.org/article/c5dd00d39c0f4dbcab256c01194268d9
work_keys_str_mv	AT droritgassner coproductioninvestmentsstreetlevelmanagementperspectiveoncoproduction AT anatgofen coproductioninvestmentsstreetlevelmanagementperspectiveoncoproduction
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Coproduction investments: Street-level management perspective on coproduction

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