Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach

In the past few years, reverse logistics practices have successfully managed to gain more attention in various industries and among supply chain researchers and experts. This is due to globalization, environmental concerns, and customer requirements, which have asserted industries’ concerns for reve...

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Autores principales:	Muhammad Hamza Naseem, Jiaqi Yang, Ziquan Xiang
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	reverse logistics AHP method TOPSIS method reverse logistics barriers E-commerce supply chain Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
Acceso en línea:	https://doaj.org/article/c618503c5e9b4896904cf7d8bf75b6b8
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id	oai:doaj.org-article:c618503c5e9b4896904cf7d8bf75b6b8
record_format	dspace
spelling	oai:doaj.org-article:c618503c5e9b4896904cf7d8bf75b6b82021-11-25T19:03:59ZPrioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach10.3390/su1322127432071-1050https://doaj.org/article/c618503c5e9b4896904cf7d8bf75b6b82021-11-01T00:00:00Zhttps://www.mdpi.com/2071-1050/13/22/12743https://doaj.org/toc/2071-1050In the past few years, reverse logistics practices have successfully managed to gain more attention in various industries and among supply chain researchers and experts. This is due to globalization, environmental concerns, and customer requirements, which have asserted industries’ concerns for reverse logistics management. In E-commerce, the process of reverse logistics originates with parcel refusal, undelivered goods, and exchanges. In developing countries like Pakistan, the adoption and implications of reverse logistics are still at their early stages. E-commerce companies give more attention to forward logistics and ignore logistics’ upstream flow in the supply chain. This study aims to identify, as well as list, the barriers and obtain the solutions to those identified barriers, and rank the barriers and their solutions so that logisticians and experts can solve them as per their priority. From the extensive literature review and experts’ opinions, we have found 14 barriers in implementing effective reverse logistics. Eight solutions to those barriers were also found from the literature review. This paper proposed the methodology based on fuzzy analytical hierarchy process (fuzzy-AHP), which used to get the weights of each barrier by using pairwise comparison, and fuzzy technique for order performance by similarity to ideal solution (fuzzy-TOPSIS) method, which was adopted for the final ranking of solutions to reverse logistics. The case of the Pakistan E-commerce industry is used in the proposed method.Muhammad Hamza NaseemJiaqi YangZiquan XiangMDPI AGarticlereverse logisticsAHP methodTOPSIS methodreverse logistics barriersE-commerce supply chainEnvironmental effects of industries and plantsTD194-195Renewable energy sourcesTJ807-830Environmental sciencesGE1-350ENSustainability, Vol 13, Iss 12743, p 12743 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	reverse logistics AHP method TOPSIS method reverse logistics barriers E-commerce supply chain Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350
spellingShingle	reverse logistics AHP method TOPSIS method reverse logistics barriers E-commerce supply chain Environmental effects of industries and plants TD194-195 Renewable energy sources TJ807-830 Environmental sciences GE1-350 Muhammad Hamza Naseem Jiaqi Yang Ziquan Xiang Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach
description	In the past few years, reverse logistics practices have successfully managed to gain more attention in various industries and among supply chain researchers and experts. This is due to globalization, environmental concerns, and customer requirements, which have asserted industries’ concerns for reverse logistics management. In E-commerce, the process of reverse logistics originates with parcel refusal, undelivered goods, and exchanges. In developing countries like Pakistan, the adoption and implications of reverse logistics are still at their early stages. E-commerce companies give more attention to forward logistics and ignore logistics’ upstream flow in the supply chain. This study aims to identify, as well as list, the barriers and obtain the solutions to those identified barriers, and rank the barriers and their solutions so that logisticians and experts can solve them as per their priority. From the extensive literature review and experts’ opinions, we have found 14 barriers in implementing effective reverse logistics. Eight solutions to those barriers were also found from the literature review. This paper proposed the methodology based on fuzzy analytical hierarchy process (fuzzy-AHP), which used to get the weights of each barrier by using pairwise comparison, and fuzzy technique for order performance by similarity to ideal solution (fuzzy-TOPSIS) method, which was adopted for the final ranking of solutions to reverse logistics. The case of the Pakistan E-commerce industry is used in the proposed method.
format	article
author	Muhammad Hamza Naseem Jiaqi Yang Ziquan Xiang
author_facet	Muhammad Hamza Naseem Jiaqi Yang Ziquan Xiang
author_sort	Muhammad Hamza Naseem
title	Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach
title_short	Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach
title_full	Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach
title_fullStr	Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach
title_full_unstemmed	Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach
title_sort	prioritizing the solutions to reverse logistics barriers for the e-commerce industry in pakistan based on a fuzzy ahp-topsis approach
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/c618503c5e9b4896904cf7d8bf75b6b8
work_keys_str_mv	AT muhammadhamzanaseem prioritizingthesolutionstoreverselogisticsbarriersfortheecommerceindustryinpakistanbasedonafuzzyahptopsisapproach AT jiaqiyang prioritizingthesolutionstoreverselogisticsbarriersfortheecommerceindustryinpakistanbasedonafuzzyahptopsisapproach AT ziquanxiang prioritizingthesolutionstoreverselogisticsbarriersfortheecommerceindustryinpakistanbasedonafuzzyahptopsisapproach
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Prioritizing the Solutions to Reverse Logistics Barriers for the E-Commerce Industry in Pakistan Based on a Fuzzy AHP-TOPSIS Approach

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