A framework for conceptualizing how narratives from health-care consumers might improve or impede the use of information about provider quality

Consumers choosing a health-care provider have access to diverse information including narratives by patients about their prior experiences. However, little research has examined how narratives might improve or impede the use of information about the quality of providers’ performance. This paper des...

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Autores principales: Melissa Finucane, Steven Martino, Andrew Parker, Mark Schlesinger, Rachel Grob, Jennifer Cerully, Lise Rybowski, Dale Shaller
Formato: article
Lenguaje:EN
Publicado: The Beryl Institute 2018
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Acceso en línea:https://doaj.org/article/c74e1de9a1f943aa92a23ca53a3544d9
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