An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand

Mobile technology has potential to improve workflow, patient safety and quality of care, and has been identified as an important enabler of community services. However, little is known about the impact of mobile device use on clinician and patient experiences. Eleven community allied health clinicia...

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Autores principales:	Kelly Bohot, Rebecca Hammond, Teresa Stanbrook
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2017
Materias:	mobile technology patient experience clinician experience health literacy information flow Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/c810dda0023b41b4aed287125e43c613
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spelling	oai:doaj.org-article:c810dda0023b41b4aed287125e43c6132021-11-15T04:21:57ZAn organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand2372-0247https://doaj.org/article/c810dda0023b41b4aed287125e43c6132017-04-01T00:00:00Zhttps://pxjournal.org/journal/vol4/iss1/9https://doaj.org/toc/2372-0247Mobile technology has potential to improve workflow, patient safety and quality of care, and has been identified as an important enabler of community services. However, little is known about the impact of mobile device use on clinician and patient experiences. Eleven community allied health clinicians were provided with live access to electronic health records, their email and electronic calendar, peer reviewed education and therapy mobile applications via a mobile device. Three data measures were collected over 19-weeks. First, quantitative time and motion data was gathered at baseline and follow-up to enable longitudinal analysis of clinician workflow. Second, a questionnaire consisting of rateable statements, multi-choice and open questions was completed at baseline and follow-up to enable analysis of clinician experience. Third, a short questionnaire was completed with a convenience sample of 101 patients who experienced mobile device use in their home. Clinicians and patients reported positive experiences associated with access to electronic health information at the point of care and the use of pictures, diagrams and videos to support clinical interactions. There was a significant reduction in time spent on patient related administration (pKelly BohotRebecca HammondTeresa StanbrookThe Beryl Institutearticlemobile technologypatient experienceclinician experiencehealth literacyinformation flowMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2017)
institution	DOAJ
collection	DOAJ
language	EN
topic	mobile technology patient experience clinician experience health literacy information flow Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	mobile technology patient experience clinician experience health literacy information flow Medicine (General) R5-920 Public aspects of medicine RA1-1270 Kelly Bohot Rebecca Hammond Teresa Stanbrook An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand
description	Mobile technology has potential to improve workflow, patient safety and quality of care, and has been identified as an important enabler of community services. However, little is known about the impact of mobile device use on clinician and patient experiences. Eleven community allied health clinicians were provided with live access to electronic health records, their email and electronic calendar, peer reviewed education and therapy mobile applications via a mobile device. Three data measures were collected over 19-weeks. First, quantitative time and motion data was gathered at baseline and follow-up to enable longitudinal analysis of clinician workflow. Second, a questionnaire consisting of rateable statements, multi-choice and open questions was completed at baseline and follow-up to enable analysis of clinician experience. Third, a short questionnaire was completed with a convenience sample of 101 patients who experienced mobile device use in their home. Clinicians and patients reported positive experiences associated with access to electronic health information at the point of care and the use of pictures, diagrams and videos to support clinical interactions. There was a significant reduction in time spent on patient related administration (p
format	article
author	Kelly Bohot Rebecca Hammond Teresa Stanbrook
author_facet	Kelly Bohot Rebecca Hammond Teresa Stanbrook
author_sort	Kelly Bohot
title	An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand
title_short	An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand
title_full	An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand
title_fullStr	An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand
title_full_unstemmed	An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand
title_sort	organisational study into the impact of mobile devices on clinician and patient experience in auckland, new zealand
publisher	The Beryl Institute
publishDate	2017
url	https://doaj.org/article/c810dda0023b41b4aed287125e43c613
work_keys_str_mv	AT kellybohot anorganisationalstudyintotheimpactofmobiledevicesonclinicianandpatientexperienceinaucklandnewzealand AT rebeccahammond anorganisationalstudyintotheimpactofmobiledevicesonclinicianandpatientexperienceinaucklandnewzealand AT teresastanbrook anorganisationalstudyintotheimpactofmobiledevicesonclinicianandpatientexperienceinaucklandnewzealand AT kellybohot organisationalstudyintotheimpactofmobiledevicesonclinicianandpatientexperienceinaucklandnewzealand AT rebeccahammond organisationalstudyintotheimpactofmobiledevicesonclinicianandpatientexperienceinaucklandnewzealand AT teresastanbrook organisationalstudyintotheimpactofmobiledevicesonclinicianandpatientexperienceinaucklandnewzealand
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An organisational study into the impact of mobile devices on clinician and patient experience in Auckland, New Zealand

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