User Perceptions of Gmail’s Confidential Mode

Gmail’s confidential mode enables a user to send confidential emails and control access to their content through setting an expiration time and passcode, pre-expiry access revocation, and prevention of email forwarding, downloading, and printing. This paper aims to understand user perceptions and mo...

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Autores principales:	Qahtani Elham Al, Javed Yousra, Shehab Mohamed
Formato:	article
Lenguaje:	EN
Publicado:	Sciendo 2022
Materias:	gmail confidential mode email encryption confidentiality privacy user perceptions ephemeral communication Ethics BJ1-1725 Electronic computers. Computer science QA75.5-76.95
Acceso en línea:	https://doaj.org/article/c832b274fba04571ad368218f16fb144
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spelling	oai:doaj.org-article:c832b274fba04571ad368218f16fb1442021-12-05T14:11:10ZUser Perceptions of Gmail’s Confidential Mode2299-098410.2478/popets-2022-0010https://doaj.org/article/c832b274fba04571ad368218f16fb1442022-01-01T00:00:00Zhttps://doi.org/10.2478/popets-2022-0010https://doaj.org/toc/2299-0984Gmail’s confidential mode enables a user to send confidential emails and control access to their content through setting an expiration time and passcode, pre-expiry access revocation, and prevention of email forwarding, downloading, and printing. This paper aims to understand user perceptions and motivations for using Gmail’s confidential mode (GCM). Our structured interviews with 19 Gmail users at UNC Charlotte show that users utilize this mode to share their private documents with recipients and perceive that this mode encrypts their emails and attachments. The most commonly used feature of this mode is the default time expiration of one week, and the least used feature is the pre-expiry access revocation. Our analysis suggests several design improvements.Qahtani Elham AlJaved YousraShehab MohamedSciendoarticlegmail confidential modeemailencryptionconfidentialityprivacyuser perceptionsephemeral communicationEthicsBJ1-1725Electronic computers. Computer scienceQA75.5-76.95ENProceedings on Privacy Enhancing Technologies, Vol 2022, Iss 1, Pp 187-206 (2022)
institution	DOAJ
collection	DOAJ
language	EN
topic	gmail confidential mode email encryption confidentiality privacy user perceptions ephemeral communication Ethics BJ1-1725 Electronic computers. Computer science QA75.5-76.95
spellingShingle	gmail confidential mode email encryption confidentiality privacy user perceptions ephemeral communication Ethics BJ1-1725 Electronic computers. Computer science QA75.5-76.95 Qahtani Elham Al Javed Yousra Shehab Mohamed User Perceptions of Gmail’s Confidential Mode
description	Gmail’s confidential mode enables a user to send confidential emails and control access to their content through setting an expiration time and passcode, pre-expiry access revocation, and prevention of email forwarding, downloading, and printing. This paper aims to understand user perceptions and motivations for using Gmail’s confidential mode (GCM). Our structured interviews with 19 Gmail users at UNC Charlotte show that users utilize this mode to share their private documents with recipients and perceive that this mode encrypts their emails and attachments. The most commonly used feature of this mode is the default time expiration of one week, and the least used feature is the pre-expiry access revocation. Our analysis suggests several design improvements.
format	article
author	Qahtani Elham Al Javed Yousra Shehab Mohamed
author_facet	Qahtani Elham Al Javed Yousra Shehab Mohamed
author_sort	Qahtani Elham Al
title	User Perceptions of Gmail’s Confidential Mode
title_short	User Perceptions of Gmail’s Confidential Mode
title_full	User Perceptions of Gmail’s Confidential Mode
title_fullStr	User Perceptions of Gmail’s Confidential Mode
title_full_unstemmed	User Perceptions of Gmail’s Confidential Mode
title_sort	user perceptions of gmail’s confidential mode
publisher	Sciendo
publishDate	2022
url	https://doaj.org/article/c832b274fba04571ad368218f16fb144
work_keys_str_mv	AT qahtanielhamal userperceptionsofgmailsconfidentialmode AT javedyousra userperceptionsofgmailsconfidentialmode AT shehabmohamed userperceptionsofgmailsconfidentialmode
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User Perceptions of Gmail’s Confidential Mode

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