CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN

BACKGROUND AND OBJECTIVE: Evaluation of health system services is necessary first step for offering services and clients satisfaction is one of the important factors considered in evaluation. The objective of this study was to evaluate clients satisfaction with health and therapeutic services offere...

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Autores principales:	SJ . Seyedi Andi, D Shojaeizadeh, A Batebi, M Hoseini, R Rezai
Formato:	article
Lenguaje:	EN FA
Publicado:	Babol University of Medical Sciences 2009
Materias:	patient satisfaction client satisfaction health system services shahid beheshti university of medical sciences Medicine R Medicine (General) R5-920
Acceso en línea:	https://doaj.org/article/c95515fedf1f421ab6e4801fdf48e5af
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spelling	oai:doaj.org-article:c95515fedf1f421ab6e4801fdf48e5af2021-11-10T09:02:28ZCLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN1561-41072251-7170https://doaj.org/article/c95515fedf1f421ab6e4801fdf48e5af2009-01-01T00:00:00Zhttp://jbums.org/article-1-3118-en.htmlhttps://doaj.org/toc/1561-4107https://doaj.org/toc/2251-7170BACKGROUND AND OBJECTIVE: Evaluation of health system services is necessary first step for offering services and clients satisfaction is one of the important factors considered in evaluation. The objective of this study was to evaluate clients satisfaction with health and therapeutic services offered by urban health care centers of Shahid Beheshti University of medical sciences.METHODS: This cross sectional study was performed on 496 patients who referred to 25 urban health care centers. Data was gathered based on Likert scale, interview and questionnaire. FINDINGS: Mean±SD age of clients was 30±12.5 years and 69.7% of them were female. The percentage of satisfaction with therapeutic services was 60.5% and with health services was 64.6%. Satisfaction level with medical services (68.6%) and family planning (69.4%) was high and with dentistry (51.5%), pharmacy (45.3%) and vaccination services (57.8%) was low. Regarding health education, maternal-child health and injection and dressing services, percentage of satisfaction was middle. Clients who lived at the distance of less than 3 kms to health care centers and those with low education level showed significantly higher satisfaction. CONCLUSION: According to the result of this study, offering services to clients in some cases was not suitable. So it is recommended to set up suitable referral system in order to promote clients satisfaction.SJ . Seyedi Andi,D Shojaeizadeh,A BatebiM Hoseini,R RezaiBabol University of Medical Sciencesarticlepatient satisfactionclient satisfactionhealth system servicesshahid beheshti university of medical sciencesMedicineRMedicine (General)R5-920ENFAMajallah-i Dānishgāh-i ̒Ulūm-i Pizishkī-i Bābul, Vol 10, Iss 6, Pp 80-87 (2009)
institution	DOAJ
collection	DOAJ
language	EN FA
topic	patient satisfaction client satisfaction health system services shahid beheshti university of medical sciences Medicine R Medicine (General) R5-920
spellingShingle	patient satisfaction client satisfaction health system services shahid beheshti university of medical sciences Medicine R Medicine (General) R5-920 SJ . Seyedi Andi, D Shojaeizadeh, A Batebi M Hoseini, R Rezai CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN
description	BACKGROUND AND OBJECTIVE: Evaluation of health system services is necessary first step for offering services and clients satisfaction is one of the important factors considered in evaluation. The objective of this study was to evaluate clients satisfaction with health and therapeutic services offered by urban health care centers of Shahid Beheshti University of medical sciences.METHODS: This cross sectional study was performed on 496 patients who referred to 25 urban health care centers. Data was gathered based on Likert scale, interview and questionnaire. FINDINGS: Mean±SD age of clients was 30±12.5 years and 69.7% of them were female. The percentage of satisfaction with therapeutic services was 60.5% and with health services was 64.6%. Satisfaction level with medical services (68.6%) and family planning (69.4%) was high and with dentistry (51.5%), pharmacy (45.3%) and vaccination services (57.8%) was low. Regarding health education, maternal-child health and injection and dressing services, percentage of satisfaction was middle. Clients who lived at the distance of less than 3 kms to health care centers and those with low education level showed significantly higher satisfaction. CONCLUSION: According to the result of this study, offering services to clients in some cases was not suitable. So it is recommended to set up suitable referral system in order to promote clients satisfaction.
format	article
author	SJ . Seyedi Andi, D Shojaeizadeh, A Batebi M Hoseini, R Rezai
author_facet	SJ . Seyedi Andi, D Shojaeizadeh, A Batebi M Hoseini, R Rezai
author_sort	SJ . Seyedi Andi,
title	CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN
title_short	CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN
title_full	CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN
title_fullStr	CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN
title_full_unstemmed	CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN
title_sort	client satisfaction with health system services offered by urban health care centers of shahid beheshti university of medical sciences, tehran, iran
publisher	Babol University of Medical Sciences
publishDate	2009
url	https://doaj.org/article/c95515fedf1f421ab6e4801fdf48e5af
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CLIENT SATISFACTION WITH HEALTH SYSTEM SERVICES OFFERED BY URBAN HEALTH CARE CENTERS OF SHAHID BEHESHTI UNIVERSITY OF MEDICAL SCIENCES, TEHRAN, IRAN

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