Can hotel managers with social intelligence affect the emotions of employees?

Using the Multilevel Model of Emotional in Organizations, this study investigates whether managers’ levels of social intelligence affect employees’ emotional labor and the emotional climate of the workplace. In addition, the mediating effect of emotional labor on social intelligence and emotional cl...

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Autores principales:	Volkan Genc, Seray Gulertekin Genc
Formato:	article
Lenguaje:	EN
Publicado:	Taylor & Francis Group 2018
Materias:	social intelligence emotional labor emotional climate hotels Business HF5001-6182 Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/cbe841f7df5a4444860f4e6db37bbd64
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id	oai:doaj.org-article:cbe841f7df5a4444860f4e6db37bbd64
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spelling	oai:doaj.org-article:cbe841f7df5a4444860f4e6db37bbd642021-12-02T10:44:30ZCan hotel managers with social intelligence affect the emotions of employees?2331-197510.1080/23311975.2018.1432157https://doaj.org/article/cbe841f7df5a4444860f4e6db37bbd642018-01-01T00:00:00Zhttp://dx.doi.org/10.1080/23311975.2018.1432157https://doaj.org/toc/2331-1975Using the Multilevel Model of Emotional in Organizations, this study investigates whether managers’ levels of social intelligence affect employees’ emotional labor and the emotional climate of the workplace. In addition, the mediating effect of emotional labor on social intelligence and emotional climate is defined. A total of 276 surveys were distributed among the employees of a chain hotel in Istanbul. A structural equality modeling was used to explain the relationships between social intelligence, emotional labor, and emotional climate. The results reveal that social intelligence positively and significantly affects deep acting. It is also shown that social intelligence does not affect the emotional climate, and that emotional labor has no intermediary role. Practical results and recommendations are thus suggested for future research.Volkan GencSeray Gulertekin GencTaylor & Francis Grouparticlesocial intelligenceemotional laboremotional climatehotelsBusinessHF5001-6182Management. Industrial managementHD28-70ENCogent Business & Management, Vol 5, Iss 1 (2018)
institution	DOAJ
collection	DOAJ
language	EN
topic	social intelligence emotional labor emotional climate hotels Business HF5001-6182 Management. Industrial management HD28-70
spellingShingle	social intelligence emotional labor emotional climate hotels Business HF5001-6182 Management. Industrial management HD28-70 Volkan Genc Seray Gulertekin Genc Can hotel managers with social intelligence affect the emotions of employees?
description	Using the Multilevel Model of Emotional in Organizations, this study investigates whether managers’ levels of social intelligence affect employees’ emotional labor and the emotional climate of the workplace. In addition, the mediating effect of emotional labor on social intelligence and emotional climate is defined. A total of 276 surveys were distributed among the employees of a chain hotel in Istanbul. A structural equality modeling was used to explain the relationships between social intelligence, emotional labor, and emotional climate. The results reveal that social intelligence positively and significantly affects deep acting. It is also shown that social intelligence does not affect the emotional climate, and that emotional labor has no intermediary role. Practical results and recommendations are thus suggested for future research.
format	article
author	Volkan Genc Seray Gulertekin Genc
author_facet	Volkan Genc Seray Gulertekin Genc
author_sort	Volkan Genc
title	Can hotel managers with social intelligence affect the emotions of employees?
title_short	Can hotel managers with social intelligence affect the emotions of employees?
title_full	Can hotel managers with social intelligence affect the emotions of employees?
title_fullStr	Can hotel managers with social intelligence affect the emotions of employees?
title_full_unstemmed	Can hotel managers with social intelligence affect the emotions of employees?
title_sort	can hotel managers with social intelligence affect the emotions of employees?
publisher	Taylor & Francis Group
publishDate	2018
url	https://doaj.org/article/cbe841f7df5a4444860f4e6db37bbd64
work_keys_str_mv	AT volkangenc canhotelmanagerswithsocialintelligenceaffecttheemotionsofemployees AT seraygulertekingenc canhotelmanagerswithsocialintelligenceaffecttheemotionsofemployees
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Can hotel managers with social intelligence affect the emotions of employees?

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