Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu

During the last few years consumer behavior has significantly changed. Implementation of self- service technologies (SSLs) has influenced interactions between consumer and retailer. Thanks to current situation, where social contacts are being restricted, the use of SSLs is growing. Due to this trend...

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Autor principal:	Michaela Dvořáková
Formato:	article
Lenguaje:	CS EN SK
Publicado:	Vydavatelství ZČU v Plzni 2021
Materias:	self-service technologies self-checkout satisfaction retail purchase behaviour Business HF5001-6182
Acceso en línea:	https://doi.org/10.24132/jbt.2021.11.1.3_10 https://doaj.org/article/cc96aefa5a45466090532c913f20feb6
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spelling	oai:doaj.org-article:cc96aefa5a45466090532c913f20feb62021-11-06T10:26:07ZVyužití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhuhttps://doi.org/10.24132/jbt.2021.11.1.3_101805-0603https://doaj.org/article/cc96aefa5a45466090532c913f20feb62021-06-01T00:00:00Zhttps://drive.google.com/file/d/1ZAhLmSQUywGTrSDcrZY3xJaLccAq61bl/viewhttps://doaj.org/toc/1805-0603During the last few years consumer behavior has significantly changed. Implementation of self- service technologies (SSLs) has influenced interactions between consumer and retailer. Thanks to current situation, where social contacts are being restricted, the use of SSLs is growing. Due to this trend, there is a greater need to evaluate the impact of those technology on consumer behavior. Objective of this article is to review available research on consumer satisfaction at Self-service checkout and to asses situation at the Czech retail market. Result of literature review is not explicit and shows significant potential for further research. Analyses of Czech retail market were done in cooperation with Bizerba Czech & Slovakia organization by secondary research and telephone interviews with selected retailer organizations. Research results point out that the Czech retail market is below the level of European market Self-service checkout technology implementation. Even greater gap is between international retailers and national local retail organizations where implementation of those Self-service technologies is close to zero.Michaela DvořákováVydavatelství ZČU v Plzniarticleself-service technologiesself-checkoutsatisfactionretailpurchase behaviourBusinessHF5001-6182CSENSKTrendy v podnikání, Vol 11, Iss 1, Pp 3-10 (2021)
institution	DOAJ
collection	DOAJ
language	CS EN SK
topic	self-service technologies self-checkout satisfaction retail purchase behaviour Business HF5001-6182
spellingShingle	self-service technologies self-checkout satisfaction retail purchase behaviour Business HF5001-6182 Michaela Dvořáková Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
description	During the last few years consumer behavior has significantly changed. Implementation of self- service technologies (SSLs) has influenced interactions between consumer and retailer. Thanks to current situation, where social contacts are being restricted, the use of SSLs is growing. Due to this trend, there is a greater need to evaluate the impact of those technology on consumer behavior. Objective of this article is to review available research on consumer satisfaction at Self-service checkout and to asses situation at the Czech retail market. Result of literature review is not explicit and shows significant potential for further research. Analyses of Czech retail market were done in cooperation with Bizerba Czech & Slovakia organization by secondary research and telephone interviews with selected retailer organizations. Research results point out that the Czech retail market is below the level of European market Self-service checkout technology implementation. Even greater gap is between international retailers and national local retail organizations where implementation of those Self-service technologies is close to zero.
format	article
author	Michaela Dvořáková
author_facet	Michaela Dvořáková
author_sort	Michaela Dvořáková
title	Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
title_short	Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
title_full	Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
title_fullStr	Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
title_full_unstemmed	Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
title_sort	využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
publisher	Vydavatelství ZČU v Plzni
publishDate	2021
url	https://doi.org/10.24132/jbt.2021.11.1.3_10 https://doaj.org/article/cc96aefa5a45466090532c913f20feb6
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Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu

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