Využití samoobslužných pokladen v maloobchodě: jejich vliv na zákaznickou spokojenost a vývoj těchto technologií na českém trhu
During the last few years consumer behavior has significantly changed. Implementation of self- service technologies (SSLs) has influenced interactions between consumer and retailer. Thanks to current situation, where social contacts are being restricted, the use of SSLs is growing. Due to this trend...
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| Formato: | article |
| Lenguaje: | CS EN SK |
| Publicado: |
Vydavatelství ZČU v Plzni
2021
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| Acceso en línea: | https://doi.org/10.24132/jbt.2021.11.1.3_10 https://doaj.org/article/cc96aefa5a45466090532c913f20feb6 |
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