Systemization of a pharmacy technician career ladder in a multi-hospital system

Purpose: Hospital consolidation into larger, systemized health systems has enabled system-wide standardization of promotion processes, including pharmacy technician career ladders. However, whether system standardization affects the job satisfaction or outcomes of pharmacy technicians is unknown. Th...

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Autores principales:	Niaz Deyhim, Sunny B. Bhakta, Alex C. Varkey, Daniel L. Metzen, Divya Varkey, René J. Martinez, Kevin W. Garey
Formato:	article
Lenguaje:	EN
Publicado:	Elsevier 2021
Materias:	Pharmacy technician Career ladder Pharmacy promotion Human resources Pharmacy and materia medica RS1-441
Acceso en línea:	https://doaj.org/article/cd3b10b8f7de4a359e0d82ec77ffb8c1
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spelling	oai:doaj.org-article:cd3b10b8f7de4a359e0d82ec77ffb8c12021-11-04T04:45:34ZSystemization of a pharmacy technician career ladder in a multi-hospital system2667-276610.1016/j.rcsop.2021.100036https://doaj.org/article/cd3b10b8f7de4a359e0d82ec77ffb8c12021-06-01T00:00:00Zhttp://www.sciencedirect.com/science/article/pii/S2667276621000366https://doaj.org/toc/2667-2766Purpose: Hospital consolidation into larger, systemized health systems has enabled system-wide standardization of promotion processes, including pharmacy technician career ladders. However, whether system standardization affects the job satisfaction or outcomes of pharmacy technicians is unknown. The purpose of this project was to assess pharmacy technician perceptions and outcomes after systemization of a pharmacy technician career ladder. Methods: Pharmacy technician satisfaction scores and outcomes (promotion and turnover rates) were assessed in an eight-hospital health system before and after systemization of a pharmacy technician career ladder. Results: Two hundred and forty-nine pharmacy technicians were employed during the pre-intervention (n = 104) and post-intervention (n = 145) time periods. One hundred and twenty-three of 145 (84.83%) pharmacy technicians completed a job satisfaction survey after implementation of the system-wide technician career ladder. Overall satisfaction for the career ladder averaged 3.8 ± 0.61 or between neutral to positive satisfaction. There was no difference in total satisfaction regardless of teaching (3.8 ± 0.59) or community hospital (3.8 ± 0.63) location (p = 0.53) or stratifying by Pharmacy Technician status. A total of 50 pharmacy technicians were hired during the study period, either during the pre-implementation (n = 36) or post-implementation (n = 14) time periods. Time to the first promotion averaged 1.73 ± 1.00 years in the pre-implementation period and 1.36 ± 0.55 years in the post-implementation period (p = 0.20). Technician voluntary turnover was similar between the time periods. Conclusion: In conclusion, the standardization of a systems-level pharmacy technician promotion ladder from a single hospital to a systems-level was associated with positive job satisfaction and similar promotions and turnover rates as the historic, single hospital-based promotion ladder.Niaz DeyhimSunny B. BhaktaAlex C. VarkeyDaniel L. MetzenDivya VarkeyRené J. MartinezKevin W. GareyElsevierarticlePharmacy technicianCareer ladderPharmacy promotionHuman resourcesPharmacy and materia medicaRS1-441ENExploratory Research in Clinical and Social Pharmacy, Vol 2, Iss , Pp 100036- (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	Pharmacy technician Career ladder Pharmacy promotion Human resources Pharmacy and materia medica RS1-441
spellingShingle	Pharmacy technician Career ladder Pharmacy promotion Human resources Pharmacy and materia medica RS1-441 Niaz Deyhim Sunny B. Bhakta Alex C. Varkey Daniel L. Metzen Divya Varkey René J. Martinez Kevin W. Garey Systemization of a pharmacy technician career ladder in a multi-hospital system
description	Purpose: Hospital consolidation into larger, systemized health systems has enabled system-wide standardization of promotion processes, including pharmacy technician career ladders. However, whether system standardization affects the job satisfaction or outcomes of pharmacy technicians is unknown. The purpose of this project was to assess pharmacy technician perceptions and outcomes after systemization of a pharmacy technician career ladder. Methods: Pharmacy technician satisfaction scores and outcomes (promotion and turnover rates) were assessed in an eight-hospital health system before and after systemization of a pharmacy technician career ladder. Results: Two hundred and forty-nine pharmacy technicians were employed during the pre-intervention (n = 104) and post-intervention (n = 145) time periods. One hundred and twenty-three of 145 (84.83%) pharmacy technicians completed a job satisfaction survey after implementation of the system-wide technician career ladder. Overall satisfaction for the career ladder averaged 3.8 ± 0.61 or between neutral to positive satisfaction. There was no difference in total satisfaction regardless of teaching (3.8 ± 0.59) or community hospital (3.8 ± 0.63) location (p = 0.53) or stratifying by Pharmacy Technician status. A total of 50 pharmacy technicians were hired during the study period, either during the pre-implementation (n = 36) or post-implementation (n = 14) time periods. Time to the first promotion averaged 1.73 ± 1.00 years in the pre-implementation period and 1.36 ± 0.55 years in the post-implementation period (p = 0.20). Technician voluntary turnover was similar between the time periods. Conclusion: In conclusion, the standardization of a systems-level pharmacy technician promotion ladder from a single hospital to a systems-level was associated with positive job satisfaction and similar promotions and turnover rates as the historic, single hospital-based promotion ladder.
format	article
author	Niaz Deyhim Sunny B. Bhakta Alex C. Varkey Daniel L. Metzen Divya Varkey René J. Martinez Kevin W. Garey
author_facet	Niaz Deyhim Sunny B. Bhakta Alex C. Varkey Daniel L. Metzen Divya Varkey René J. Martinez Kevin W. Garey
author_sort	Niaz Deyhim
title	Systemization of a pharmacy technician career ladder in a multi-hospital system
title_short	Systemization of a pharmacy technician career ladder in a multi-hospital system
title_full	Systemization of a pharmacy technician career ladder in a multi-hospital system
title_fullStr	Systemization of a pharmacy technician career ladder in a multi-hospital system
title_full_unstemmed	Systemization of a pharmacy technician career ladder in a multi-hospital system
title_sort	systemization of a pharmacy technician career ladder in a multi-hospital system
publisher	Elsevier
publishDate	2021
url	https://doaj.org/article/cd3b10b8f7de4a359e0d82ec77ffb8c1
work_keys_str_mv	AT niazdeyhim systemizationofapharmacytechniciancareerladderinamultihospitalsystem AT sunnybbhakta systemizationofapharmacytechniciancareerladderinamultihospitalsystem AT alexcvarkey systemizationofapharmacytechniciancareerladderinamultihospitalsystem AT daniellmetzen systemizationofapharmacytechniciancareerladderinamultihospitalsystem AT divyavarkey systemizationofapharmacytechniciancareerladderinamultihospitalsystem AT renejmartinez systemizationofapharmacytechniciancareerladderinamultihospitalsystem AT kevinwgarey systemizationofapharmacytechniciancareerladderinamultihospitalsystem
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Systemization of a pharmacy technician career ladder in a multi-hospital system

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