Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria

This study analyzes the relationship among various types of script interruptions and affective judgments of satisfaction and quality for users of a university cafeteria. It replicates the study carried out in Spain by Falces, Sierra, Briñol and Horcajo (2002). A questionnaire on satisfaction and qua...

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Autor principal:	Fernando Juárez
Formato:	article
Lenguaje:	EN ES
Publicado:	Universidad de San Buenaventura 2008
Materias:	Scripts Satisfaction Quality Consumer. Psychology BF1-990
Acceso en línea:	https://doaj.org/article/ce21f5073c8649c1af7c0a923827b3e1
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spelling	oai:doaj.org-article:ce21f5073c8649c1af7c0a923827b3e12021-11-25T02:24:29ZRelationship between scripts interruptions and consumers affective judgements in users of a university cafeteria10.21500/20112084.9592011-20842011-7922https://doaj.org/article/ce21f5073c8649c1af7c0a923827b3e12008-06-01T00:00:00Zhttps://revistas.usb.edu.co/index.php/IJPR/article/view/959https://doaj.org/toc/2011-2084https://doaj.org/toc/2011-7922This study analyzes the relationship among various types of script interruptions and affective judgments of satisfaction and quality for users of a university cafeteria. It replicates the study carried out in Spain by Falces, Sierra, Briñol and Horcajo (2002). A questionnaire on satisfaction and quality service, developed by Falces, et al. (2002), was used. In terms of satisfaction, unsolved or unsuccessfully solved errors and obstacles leaded to more negative judgments than interruptions with a positive outcome and distractions were located in an intermediate position. Errors and obstacles both with a positive or negative solution differed among them; distractions differed from all other categories. This finding is different from the results obtained in the Spanish sample where no difference was found between obstacles and errors with a negative outcome and where distractions did not differ from other categories. Concerning quality service, distractions received the lowest score. The most significant differences were found between distractions and obstacles and between obstacles and errors. This finding also differs from the Spanish results where such categories show a similar pattern in terms of satisfaction.Fernando JuárezUniversidad de San BuenaventuraarticleScriptsSatisfactionQualityConsumer.PsychologyBF1-990ENESInternational Journal of Psychological Research, Vol 1, Iss 1 (2008)
institution	DOAJ
collection	DOAJ
language	EN ES
topic	Scripts Satisfaction Quality Consumer. Psychology BF1-990
spellingShingle	Scripts Satisfaction Quality Consumer. Psychology BF1-990 Fernando Juárez Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria
description	This study analyzes the relationship among various types of script interruptions and affective judgments of satisfaction and quality for users of a university cafeteria. It replicates the study carried out in Spain by Falces, Sierra, Briñol and Horcajo (2002). A questionnaire on satisfaction and quality service, developed by Falces, et al. (2002), was used. In terms of satisfaction, unsolved or unsuccessfully solved errors and obstacles leaded to more negative judgments than interruptions with a positive outcome and distractions were located in an intermediate position. Errors and obstacles both with a positive or negative solution differed among them; distractions differed from all other categories. This finding is different from the results obtained in the Spanish sample where no difference was found between obstacles and errors with a negative outcome and where distractions did not differ from other categories. Concerning quality service, distractions received the lowest score. The most significant differences were found between distractions and obstacles and between obstacles and errors. This finding also differs from the Spanish results where such categories show a similar pattern in terms of satisfaction.
format	article
author	Fernando Juárez
author_facet	Fernando Juárez
author_sort	Fernando Juárez
title	Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria
title_short	Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria
title_full	Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria
title_fullStr	Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria
title_full_unstemmed	Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria
title_sort	relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria
publisher	Universidad de San Buenaventura
publishDate	2008
url	https://doaj.org/article/ce21f5073c8649c1af7c0a923827b3e1
work_keys_str_mv	AT fernandojuarez relationshipbetweenscriptsinterruptionsandconsumersaffectivejudgementsinusersofauniversitycafeteria
_version_	1718414666248486912

Relationship between scripts interruptions and consumers affective judgements in users of a university cafeteria

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