Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011

This paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in 10 hospital-reported patient experience-of-care scores by 29 characteristics...

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Autores principales:	Emily Johnston, Kenton Johnston, Jaeyong Bae, Jason Hockenberry, Ariel Avgar, Arnold Milstein, Sandra Liu, Ira Wilson, Edmund Becker
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2015
Materias:	patient hospital experience patient satisfaction value-based purchasing hcahps hospital quality of care affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/ce3cfe1e8c534e1d9ce7b82880831f5c
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spelling	oai:doaj.org-article:ce3cfe1e8c534e1d9ce7b82880831f5c2021-11-15T04:21:32ZImpact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-20112372-0247https://doaj.org/article/ce3cfe1e8c534e1d9ce7b82880831f5c2015-11-01T00:00:00Zhttps://pxjournal.org/journal/vol2/iss2/15https://doaj.org/toc/2372-0247This paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in 10 hospital-reported patient experience-of-care scores by 29 characteristics classified as: patient characteristics, payer source, patient severity, hospital characteristics, hospital operations, and market characteristics. We also evaluate how scores have changed over the three-year period. We find significant differences in patient experience-of-care scores by hospital characteristics for 250 out of 290 HCAHPS-hospital characteristic combinations measured. We find fewer significant differences in changes in scores from 2009-2011 (135 out of 290), with hospitals categorized as high scoring also reporting consistently greater improvement. We conclude that patient experience-of-care scores vary by hospital characteristics, although improvements in scores show less variety by hospital categorization.Emily JohnstonKenton JohnstonJaeyong BaeJason HockenberryAriel AvgarArnold MilsteinSandra LiuIra WilsonEdmund BeckerThe Beryl Institutearticlepatient hospital experiencepatient satisfactionvalue-based purchasinghcahpshospital quality of careaffordable care actMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2015)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient hospital experience patient satisfaction value-based purchasing hcahps hospital quality of care affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient hospital experience patient satisfaction value-based purchasing hcahps hospital quality of care affordable care act Medicine (General) R5-920 Public aspects of medicine RA1-1270 Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Ariel Avgar Arnold Milstein Sandra Liu Ira Wilson Edmund Becker Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
description	This paper uses patient responses to the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey for three years (2009-2011) from 1,333 acute-care hospitals in fourteen states to analyze patterns in 10 hospital-reported patient experience-of-care scores by 29 characteristics classified as: patient characteristics, payer source, patient severity, hospital characteristics, hospital operations, and market characteristics. We also evaluate how scores have changed over the three-year period. We find significant differences in patient experience-of-care scores by hospital characteristics for 250 out of 290 HCAHPS-hospital characteristic combinations measured. We find fewer significant differences in changes in scores from 2009-2011 (135 out of 290), with hospitals categorized as high scoring also reporting consistently greater improvement. We conclude that patient experience-of-care scores vary by hospital characteristics, although improvements in scores show less variety by hospital categorization.
format	article
author	Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Ariel Avgar Arnold Milstein Sandra Liu Ira Wilson Edmund Becker
author_facet	Emily Johnston Kenton Johnston Jaeyong Bae Jason Hockenberry Ariel Avgar Arnold Milstein Sandra Liu Ira Wilson Edmund Becker
author_sort	Emily Johnston
title	Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_short	Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_full	Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_fullStr	Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_full_unstemmed	Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011
title_sort	impact of hospital characteristics on patients’ experience of hospital care: evidence from 14 states, 2009-2011
publisher	The Beryl Institute
publishDate	2015
url	https://doaj.org/article/ce3cfe1e8c534e1d9ce7b82880831f5c
work_keys_str_mv	AT emilyjohnston impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT kentonjohnston impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT jaeyongbae impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT jasonhockenberry impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT arielavgar impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT arnoldmilstein impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT sandraliu impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT irawilson impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011 AT edmundbecker impactofhospitalcharacteristicsonpatientsexperienceofhospitalcareevidencefrom14states20092011
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Impact of hospital characteristics on patients’ experience of hospital care: Evidence from 14 states, 2009-2011

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