Please tick the appropriate box: Perspectives on patient reported experience

Patient experience surveys are increasingly used as a method for evaluating important aspects of quality of care and the results are used politically to support general decision-making. However, there have been limited attempts to summarize the newest and most essential knowledge on how to measure a...

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Autores principales:	Mette Sandager, Morten Freil, Janne Knudsen
Formato:	article
Lenguaje:	EN
Publicado:	The Beryl Institute 2016
Materias:	patient experience patient reported experience measurement model Medicine (General) R5-920 Public aspects of medicine RA1-1270
Acceso en línea:	https://doaj.org/article/cf9a60d24b634903bb9ccaef2bc2193c
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spelling	oai:doaj.org-article:cf9a60d24b634903bb9ccaef2bc2193c2021-11-15T04:21:38ZPlease tick the appropriate box: Perspectives on patient reported experience2372-0247https://doaj.org/article/cf9a60d24b634903bb9ccaef2bc2193c2016-04-01T00:00:00Zhttps://pxjournal.org/journal/vol3/iss1/10https://doaj.org/toc/2372-0247Patient experience surveys are increasingly used as a method for evaluating important aspects of quality of care and the results are used politically to support general decision-making. However, there have been limited attempts to summarize the newest and most essential knowledge on how to measure and interpret patient experience data. This paper aims to summarize knowledge on the association between delivered care and patient reported experience and the factors influencing this association, and to outline a conceptual model illustrating the association. The method employed is integrative literature review. Quantitative and qualitative studies as well as theoretical and discussion papers that specifically related to the concept of patient evaluations were included. Identified literature was scoped. Thematic analysis was conducted and the results were used to synthesize a model by integrating identified factors. Expectations, patient characteristics, survey timing, loyalty to health professionals, backing up own choices and questionnaire and item design where identified as factors influencing the association between delivered care and patient reported experience. The developed model suggests that there should be a clear differentiation between patient’s experience and patient reported experience. The model derived from the literature underlines that the association between received care and patient reported experience is complex. Patient reported experience data should be interpreted with caution, as reported positive experiences might neither reflect high quality care nor satisfied patients.Mette SandagerMorten FreilJanne KnudsenThe Beryl Institutearticlepatient experiencepatient reported experiencemeasurementmodelMedicine (General)R5-920Public aspects of medicineRA1-1270ENPatient Experience Journal (2016)
institution	DOAJ
collection	DOAJ
language	EN
topic	patient experience patient reported experience measurement model Medicine (General) R5-920 Public aspects of medicine RA1-1270
spellingShingle	patient experience patient reported experience measurement model Medicine (General) R5-920 Public aspects of medicine RA1-1270 Mette Sandager Morten Freil Janne Knudsen Please tick the appropriate box: Perspectives on patient reported experience
description	Patient experience surveys are increasingly used as a method for evaluating important aspects of quality of care and the results are used politically to support general decision-making. However, there have been limited attempts to summarize the newest and most essential knowledge on how to measure and interpret patient experience data. This paper aims to summarize knowledge on the association between delivered care and patient reported experience and the factors influencing this association, and to outline a conceptual model illustrating the association. The method employed is integrative literature review. Quantitative and qualitative studies as well as theoretical and discussion papers that specifically related to the concept of patient evaluations were included. Identified literature was scoped. Thematic analysis was conducted and the results were used to synthesize a model by integrating identified factors. Expectations, patient characteristics, survey timing, loyalty to health professionals, backing up own choices and questionnaire and item design where identified as factors influencing the association between delivered care and patient reported experience. The developed model suggests that there should be a clear differentiation between patient’s experience and patient reported experience. The model derived from the literature underlines that the association between received care and patient reported experience is complex. Patient reported experience data should be interpreted with caution, as reported positive experiences might neither reflect high quality care nor satisfied patients.
format	article
author	Mette Sandager Morten Freil Janne Knudsen
author_facet	Mette Sandager Morten Freil Janne Knudsen
author_sort	Mette Sandager
title	Please tick the appropriate box: Perspectives on patient reported experience
title_short	Please tick the appropriate box: Perspectives on patient reported experience
title_full	Please tick the appropriate box: Perspectives on patient reported experience
title_fullStr	Please tick the appropriate box: Perspectives on patient reported experience
title_full_unstemmed	Please tick the appropriate box: Perspectives on patient reported experience
title_sort	please tick the appropriate box: perspectives on patient reported experience
publisher	The Beryl Institute
publishDate	2016
url	https://doaj.org/article/cf9a60d24b634903bb9ccaef2bc2193c
work_keys_str_mv	AT mettesandager pleaseticktheappropriateboxperspectivesonpatientreportedexperience AT mortenfreil pleaseticktheappropriateboxperspectivesonpatientreportedexperience AT janneknudsen pleaseticktheappropriateboxperspectivesonpatientreportedexperience
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Please tick the appropriate box: Perspectives on patient reported experience

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