Assessment of Russian citizens’ attitude to the processes of public services digitalization

Russia is rapidly increasing the use of digital technologies in all spheres of public life. The speed, with which new technologies appear and are implemented, leads to the fact that people cannot quickly adapt to them. In this regard, in some cases, there may be social tensions, reluctance to use mo...

Descripción completa

Guardado en:

Detalles Bibliográficos
Autores principales:	S. P. Kosarin, I. V. Milkina
Formato:	article
Lenguaje:	RU
Publicado:	State University of Management 2020
Materias:	digital economy information systems digitalization public administration state services municipal services sociological survey respondent the state services portal Electronics TK7800-8360 Management information systems T58.6-58.62
Acceso en línea:	https://doaj.org/article/d13d2499e01245d9a4fa63c7a6f99691
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

id	oai:doaj.org-article:d13d2499e01245d9a4fa63c7a6f99691
record_format	dspace
spelling	oai:doaj.org-article:d13d2499e01245d9a4fa63c7a6f996912021-11-14T15:54:16ZAssessment of Russian citizens’ attitude to the processes of public services digitalization2658-34452686-840710.26425/2658-3445-2019-4-51-63https://doaj.org/article/d13d2499e01245d9a4fa63c7a6f996912020-02-01T00:00:00Zhttps://e-management.guu.ru/jour/article/view/75https://doaj.org/toc/2658-3445https://doaj.org/toc/2686-8407Russia is rapidly increasing the use of digital technologies in all spheres of public life. The speed, with which new technologies appear and are implemented, leads to the fact that people cannot quickly adapt to them. In this regard, in some cases, there may be social tensions, reluctance to use modern advances in digital technologies and other social problems. There is also a overestimation of the importance and impact of the introduced technologies on improving the socio-economic and political life of the country.In this regard, it is of interest to assess the attitude of citizens to the developing digital technologies, and, primarily, to digital services that are introduced in the system of providing state and municipal services and in the sphere of interaction between the state and society. This study is an attempt to make this kind of assessment. The background of the study was the adopting and approving in 2018 the national project “Digital economy of the Russian Federation” and the Federal programs implemented within the framework of this project, as well as the state programs and projects preceding the national project that accompany the formation of the infrastructure of the digital state.The authors conducted a survey of 541 respondents from 49 regions of the Russian Federation to determine and assess the attitude of citizens to the digitalization of public services. During the survey, respondents were asked questions about the use of Federal and regional portals of public services, about awareness of the availability and possibility of using public technologies and services, about the convenience of services and the ability to use them. As a result of the survey, conclusions are drawn about the advantages and disadvantages of using the electronic service of public services, as well as an assessment of the attitude of citizens to the digitalization of public services.S. P. KosarinI. V. MilkinaState University of Managementarticledigital economyinformation systemsdigitalizationpublic administrationstate servicesmunicipal servicessociological surveyrespondentthe state services portalElectronicsTK7800-8360Management information systemsT58.6-58.62RUE-Management, Vol 2, Iss 4, Pp 51-63 (2020)
institution	DOAJ
collection	DOAJ
language	RU
topic	digital economy information systems digitalization public administration state services municipal services sociological survey respondent the state services portal Electronics TK7800-8360 Management information systems T58.6-58.62
spellingShingle	digital economy information systems digitalization public administration state services municipal services sociological survey respondent the state services portal Electronics TK7800-8360 Management information systems T58.6-58.62 S. P. Kosarin I. V. Milkina Assessment of Russian citizens’ attitude to the processes of public services digitalization
description	Russia is rapidly increasing the use of digital technologies in all spheres of public life. The speed, with which new technologies appear and are implemented, leads to the fact that people cannot quickly adapt to them. In this regard, in some cases, there may be social tensions, reluctance to use modern advances in digital technologies and other social problems. There is also a overestimation of the importance and impact of the introduced technologies on improving the socio-economic and political life of the country.In this regard, it is of interest to assess the attitude of citizens to the developing digital technologies, and, primarily, to digital services that are introduced in the system of providing state and municipal services and in the sphere of interaction between the state and society. This study is an attempt to make this kind of assessment. The background of the study was the adopting and approving in 2018 the national project “Digital economy of the Russian Federation” and the Federal programs implemented within the framework of this project, as well as the state programs and projects preceding the national project that accompany the formation of the infrastructure of the digital state.The authors conducted a survey of 541 respondents from 49 regions of the Russian Federation to determine and assess the attitude of citizens to the digitalization of public services. During the survey, respondents were asked questions about the use of Federal and regional portals of public services, about awareness of the availability and possibility of using public technologies and services, about the convenience of services and the ability to use them. As a result of the survey, conclusions are drawn about the advantages and disadvantages of using the electronic service of public services, as well as an assessment of the attitude of citizens to the digitalization of public services.
format	article
author	S. P. Kosarin I. V. Milkina
author_facet	S. P. Kosarin I. V. Milkina
author_sort	S. P. Kosarin
title	Assessment of Russian citizens’ attitude to the processes of public services digitalization
title_short	Assessment of Russian citizens’ attitude to the processes of public services digitalization
title_full	Assessment of Russian citizens’ attitude to the processes of public services digitalization
title_fullStr	Assessment of Russian citizens’ attitude to the processes of public services digitalization
title_full_unstemmed	Assessment of Russian citizens’ attitude to the processes of public services digitalization
title_sort	assessment of russian citizens’ attitude to the processes of public services digitalization
publisher	State University of Management
publishDate	2020
url	https://doaj.org/article/d13d2499e01245d9a4fa63c7a6f99691
work_keys_str_mv	AT spkosarin assessmentofrussiancitizensattitudetotheprocessesofpublicservicesdigitalization AT ivmilkina assessmentofrussiancitizensattitudetotheprocessesofpublicservicesdigitalization
_version_	1718429075668729856

Assessment of Russian citizens’ attitude to the processes of public services digitalization

Ejemplares similares