DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION

Public services provide contribution to development, democracy, public peace and wealth more than private sector. Municipal services have a special place within public services. Democracy and peace of society would be powerful in general sense much as in local sense. Then, first of all quality crite...

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Autores principales:	Erkan Turan DEMİREL, Ahmet YATKIN, Muhammet DÜŞÜKCAN, Neslihan DERİN, Arzu ÇAKINBERK, Mehmet GÜVEN
Formato:	article
Lenguaje:	DE EN FR TR
Publicado:	Fırat University 2019
Materias:	service quality, municipality service quality, mayors, elector commitment, trb 1 region Social Sciences H Social sciences (General) H1-99
Acceso en línea:	https://doaj.org/article/d1aacad40f5c47c78d2467ee5ba49f9e
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spelling	oai:doaj.org-article:d1aacad40f5c47c78d2467ee5ba49f9e2021-11-24T09:21:03ZDEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION2148-416310.9761/JASSS884https://doaj.org/article/d1aacad40f5c47c78d2467ee5ba49f9e2019-08-01T00:00:00Zhttps://jasstudies.com/index.jsp?mod=tammetin&makaleadi=1663287588_16DemirelErkanTuran-vd-305-336.pdf&key=26683https://doaj.org/toc/2148-4163Public services provide contribution to development, democracy, public peace and wealth more than private sector. Municipal services have a special place within public services. Democracy and peace of society would be powerful in general sense much as in local sense. Then, first of all quality criteria should be acquired in local services then leave this situation to protection. Quality criteria to be acquired are the criteria determined by citizens who are the users of municipal services. In this sense, it is expected that citizens will/should be sensitive towards the quality of municipal services. Municipalities which are administered by mayor presenting qualified service and inspire (standing as a model) voters would consolidate the belief towards local democracy and form mass of voters who has strong sense of commitment. The main aim of this study which was formed within the frame of views mentioned above is “to determine decisiveness of service quality of municipalities on voters commitment that can be formed by mayor”. Quantitative research method was chosen in order to fulfill the aim of study. Since decisiveness of variables over each other was the focus point in the study, the study was carried out according to correlation research method within the scope of quantitative research. The population of study was composed of voters living within city center municipalities in TRB1 region. Total number of voters in the mentioned cities is 554.618 according to data of 31.12.2009. 1616 voters were accessed randomly within mentioned population and data were collected through survey form. There are scales (quality of municipal services, voters loyalty) developed by researchers and questions concerning with demographical characteristics were included in the survey. As a result; there was a significant, strong and positive correlation between quality of municipal services and voters commitment.Erkan Turan DEMİRELAhmet YATKINMuhammet DÜŞÜKCANNeslihan DERİNArzu ÇAKINBERKMehmet GÜVENFırat Universityarticleservice quality, municipality service quality, mayors, elector commitment, trb1 regionSocial SciencesHSocial sciences (General)H1-99DEENFRTRJournal of Academic Social Science Studies , Vol 6, Iss 19, Pp 305-336 (2019)
institution	DOAJ
collection	DOAJ
language	DE EN FR TR
topic	service quality, municipality service quality, mayors, elector commitment, trb 1 region Social Sciences H Social sciences (General) H1-99
spellingShingle	service quality, municipality service quality, mayors, elector commitment, trb 1 region Social Sciences H Social sciences (General) H1-99 Erkan Turan DEMİREL Ahmet YATKIN Muhammet DÜŞÜKCAN Neslihan DERİN Arzu ÇAKINBERK Mehmet GÜVEN DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION
description	Public services provide contribution to development, democracy, public peace and wealth more than private sector. Municipal services have a special place within public services. Democracy and peace of society would be powerful in general sense much as in local sense. Then, first of all quality criteria should be acquired in local services then leave this situation to protection. Quality criteria to be acquired are the criteria determined by citizens who are the users of municipal services. In this sense, it is expected that citizens will/should be sensitive towards the quality of municipal services. Municipalities which are administered by mayor presenting qualified service and inspire (standing as a model) voters would consolidate the belief towards local democracy and form mass of voters who has strong sense of commitment. The main aim of this study which was formed within the frame of views mentioned above is “to determine decisiveness of service quality of municipalities on voters commitment that can be formed by mayor”. Quantitative research method was chosen in order to fulfill the aim of study. Since decisiveness of variables over each other was the focus point in the study, the study was carried out according to correlation research method within the scope of quantitative research. The population of study was composed of voters living within city center municipalities in TRB1 region. Total number of voters in the mentioned cities is 554.618 according to data of 31.12.2009. 1616 voters were accessed randomly within mentioned population and data were collected through survey form. There are scales (quality of municipal services, voters loyalty) developed by researchers and questions concerning with demographical characteristics were included in the survey. As a result; there was a significant, strong and positive correlation between quality of municipal services and voters commitment.
format	article
author	Erkan Turan DEMİREL Ahmet YATKIN Muhammet DÜŞÜKCAN Neslihan DERİN Arzu ÇAKINBERK Mehmet GÜVEN
author_facet	Erkan Turan DEMİREL Ahmet YATKIN Muhammet DÜŞÜKCAN Neslihan DERİN Arzu ÇAKINBERK Mehmet GÜVEN
author_sort	Erkan Turan DEMİREL
title	DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION
title_short	DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION
title_full	DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION
title_fullStr	DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION
title_full_unstemmed	DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION
title_sort	developing voter commitment through municipal service quality in local politics: sample of trb-1 region
publisher	Fırat University
publishDate	2019
url	https://doaj.org/article/d1aacad40f5c47c78d2467ee5ba49f9e
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DEVELOPING VOTER COMMITMENT THROUGH MUNICIPAL SERVICE QUALITY IN LOCAL POLITICS: SAMPLE OF TRB-1 REGION

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