Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector

Although in recent decades corporate social responsibility (CSR) has been subjected to numerous studies in management and marketing literature about its impact on business results, the mechanism by which it affects performance has not been established. There is a lack of consensus when it comes to e...

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Autores principales:	Fernando Gimeno-Arias, José Manuel Santos-Jaén, Mercedes Palacios-Manzano, Héctor Horacio Garza-Sánchez
Formato:	article
Lenguaje:	EN
Publicado:	MDPI AG 2021
Materias:	corporate social responsibility corporate performance human resources management customer satisfaction partial least squares structural equation modelling (PLS-SEM) Mathematics QA1-939
Acceso en línea:	https://doaj.org/article/d397ce3c638a41ad9fc1d1b9af104b9b
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spelling	oai:doaj.org-article:d397ce3c638a41ad9fc1d1b9af104b9b2021-11-25T18:17:43ZUsing PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector10.3390/math92229732227-7390https://doaj.org/article/d397ce3c638a41ad9fc1d1b9af104b9b2021-11-01T00:00:00Zhttps://www.mdpi.com/2227-7390/9/22/2973https://doaj.org/toc/2227-7390Although in recent decades corporate social responsibility (CSR) has been subjected to numerous studies in management and marketing literature about its impact on business results, the mechanism by which it affects performance has not been established. There is a lack of consensus when it comes to explaining how CSR actions are related to firm performance. Our research helps to understand this relationship through mediating effects such as CSR-oriented human resource management and customer satisfaction because employees and customers are critical stakeholders of companies and contribute directly to the determination of the corporate results. Through a study on a sample of small and medium-sized Spanish food and beverage manufacturing companies, and by using partial least squares structural equation modelling (PLS-SEM), we found that CSR does indeed impact business performance when CSR actions are mainly oriented towards more efficient management of human resources and customer satisfaction. In this way, the results lead us to conclude that depending on the stakeholder to which these actions are oriented, a specific orientation of the company’s CSR policy can be more efficient in corporate performance.Fernando Gimeno-AriasJosé Manuel Santos-JaénMercedes Palacios-ManzanoHéctor Horacio Garza-SánchezMDPI AGarticlecorporate social responsibilitycorporate performancehuman resources managementcustomer satisfactionpartial least squares structural equation modelling (PLS-SEM)MathematicsQA1-939ENMathematics, Vol 9, Iss 2973, p 2973 (2021)
institution	DOAJ
collection	DOAJ
language	EN
topic	corporate social responsibility corporate performance human resources management customer satisfaction partial least squares structural equation modelling (PLS-SEM) Mathematics QA1-939
spellingShingle	corporate social responsibility corporate performance human resources management customer satisfaction partial least squares structural equation modelling (PLS-SEM) Mathematics QA1-939 Fernando Gimeno-Arias José Manuel Santos-Jaén Mercedes Palacios-Manzano Héctor Horacio Garza-Sánchez Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector
description	Although in recent decades corporate social responsibility (CSR) has been subjected to numerous studies in management and marketing literature about its impact on business results, the mechanism by which it affects performance has not been established. There is a lack of consensus when it comes to explaining how CSR actions are related to firm performance. Our research helps to understand this relationship through mediating effects such as CSR-oriented human resource management and customer satisfaction because employees and customers are critical stakeholders of companies and contribute directly to the determination of the corporate results. Through a study on a sample of small and medium-sized Spanish food and beverage manufacturing companies, and by using partial least squares structural equation modelling (PLS-SEM), we found that CSR does indeed impact business performance when CSR actions are mainly oriented towards more efficient management of human resources and customer satisfaction. In this way, the results lead us to conclude that depending on the stakeholder to which these actions are oriented, a specific orientation of the company’s CSR policy can be more efficient in corporate performance.
format	article
author	Fernando Gimeno-Arias José Manuel Santos-Jaén Mercedes Palacios-Manzano Héctor Horacio Garza-Sánchez
author_facet	Fernando Gimeno-Arias José Manuel Santos-Jaén Mercedes Palacios-Manzano Héctor Horacio Garza-Sánchez
author_sort	Fernando Gimeno-Arias
title	Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector
title_short	Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector
title_full	Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector
title_fullStr	Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector
title_full_unstemmed	Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector
title_sort	using pls-sem to analyze the effect of csr on corporate performance: the mediating role of human resources management and customer satisfaction. an empirical study in the spanish food and beverage manufacturing sector
publisher	MDPI AG
publishDate	2021
url	https://doaj.org/article/d397ce3c638a41ad9fc1d1b9af104b9b
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Using PLS-SEM to Analyze the Effect of CSR on Corporate Performance: The Mediating Role of Human Resources Management and Customer Satisfaction. An Empirical Study in the Spanish Food and Beverage Manufacturing Sector

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