Determinants of airport train operational performance

This study aims to analyze the improvement of the operational performance of Indonesia’s Soekarno-Hatta Airport train through service quality which is mediated by train passenger loyalty and passenger satisfaction. The main problems in this study are the use of the same railway for long-dis...

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Autores principales:	Prasadja Ricardianto, Heriyanto Wibowo, Lira Agusinta, Edi Abdurachman, Abdullah Ade Suryobuwono, Peppy Fachrial, Agus Setiawan, Salahudin Rafi, Siti Maemunah, Endri Endri
Formato:	article
Lenguaje:	EN
Publicado:	Growing Science 2022
Materias:	Social Sciences H Management. Industrial management HD28-70
Acceso en línea:	https://doaj.org/article/d426b00bbb7c48938fab09e960c45a75
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id	oai:doaj.org-article:d426b00bbb7c48938fab09e960c45a75
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spelling	oai:doaj.org-article:d426b00bbb7c48938fab09e960c45a752021-11-10T14:30:41ZDeterminants of airport train operational performance2561-81482561-815610.5267/j.ijdns.2021.9.019https://doaj.org/article/d426b00bbb7c48938fab09e960c45a752022-01-01T00:00:00Zhttp://www.growingscience.com/ijds/Vol6/ijdns_2021_81.pdfhttps://doaj.org/toc/2561-8148https://doaj.org/toc/2561-8156 This study aims to analyze the improvement of the operational performance of Indonesia’s Soekarno-Hatta Airport train through service quality which is mediated by train passenger loyalty and passenger satisfaction. The main problems in this study are the use of the same railway for long-distance train, airport train, and commuter Line train, the limited use of airport railway with four schedules, the headway which becomes 30 minutes since the number of travels becomes 82 trips, and the tariff being applied now is considered as burdening the passengers. The research method uses a quantitative analysis approach with the technique of Structural Equation Modeling-Lisrel. Data collection is done through observation and questionnaire distribution. The respondents are 306 passengers of trains heading for Soekarno-Hatta Airport. The benefit of this study for the domestic railway company is that by improving service quality, passenger loyalty and satisfaction, it will improve the operational performance of airport trains. The result of this research indicates the significant influence of service quality variable on passenger loyalty through passenger satisfaction, the significant influence of service quality variable on operational performance through passenger satisfaction and passenger loyalty as well as the significant influence of passenger satisfaction variable on operational performance through passenger loyalty.Prasadja RicardiantoHeriyanto WibowoLira AgusintaEdi AbdurachmanAbdullah Ade SuryobuwonoPeppy FachrialAgus SetiawanSalahudin RafiSiti MaemunahEndri EndriGrowing SciencearticleSocial SciencesHManagement. Industrial managementHD28-70ENInternational Journal of Data and Network Science, Vol 6, Iss 1, Pp 91-98 (2022)
institution	DOAJ
collection	DOAJ
language	EN
topic	Social Sciences H Management. Industrial management HD28-70
spellingShingle	Social Sciences H Management. Industrial management HD28-70 Prasadja Ricardianto Heriyanto Wibowo Lira Agusinta Edi Abdurachman Abdullah Ade Suryobuwono Peppy Fachrial Agus Setiawan Salahudin Rafi Siti Maemunah Endri Endri Determinants of airport train operational performance
description	This study aims to analyze the improvement of the operational performance of Indonesia’s Soekarno-Hatta Airport train through service quality which is mediated by train passenger loyalty and passenger satisfaction. The main problems in this study are the use of the same railway for long-distance train, airport train, and commuter Line train, the limited use of airport railway with four schedules, the headway which becomes 30 minutes since the number of travels becomes 82 trips, and the tariff being applied now is considered as burdening the passengers. The research method uses a quantitative analysis approach with the technique of Structural Equation Modeling-Lisrel. Data collection is done through observation and questionnaire distribution. The respondents are 306 passengers of trains heading for Soekarno-Hatta Airport. The benefit of this study for the domestic railway company is that by improving service quality, passenger loyalty and satisfaction, it will improve the operational performance of airport trains. The result of this research indicates the significant influence of service quality variable on passenger loyalty through passenger satisfaction, the significant influence of service quality variable on operational performance through passenger satisfaction and passenger loyalty as well as the significant influence of passenger satisfaction variable on operational performance through passenger loyalty.
format	article
author	Prasadja Ricardianto Heriyanto Wibowo Lira Agusinta Edi Abdurachman Abdullah Ade Suryobuwono Peppy Fachrial Agus Setiawan Salahudin Rafi Siti Maemunah Endri Endri
author_facet	Prasadja Ricardianto Heriyanto Wibowo Lira Agusinta Edi Abdurachman Abdullah Ade Suryobuwono Peppy Fachrial Agus Setiawan Salahudin Rafi Siti Maemunah Endri Endri
author_sort	Prasadja Ricardianto
title	Determinants of airport train operational performance
title_short	Determinants of airport train operational performance
title_full	Determinants of airport train operational performance
title_fullStr	Determinants of airport train operational performance
title_full_unstemmed	Determinants of airport train operational performance
title_sort	determinants of airport train operational performance
publisher	Growing Science
publishDate	2022
url	https://doaj.org/article/d426b00bbb7c48938fab09e960c45a75
work_keys_str_mv	AT prasadjaricardianto determinantsofairporttrainoperationalperformance AT heriyantowibowo determinantsofairporttrainoperationalperformance AT liraagusinta determinantsofairporttrainoperationalperformance AT ediabdurachman determinantsofairporttrainoperationalperformance AT abdullahadesuryobuwono determinantsofairporttrainoperationalperformance AT peppyfachrial determinantsofairporttrainoperationalperformance AT agussetiawan determinantsofairporttrainoperationalperformance AT salahudinrafi determinantsofairporttrainoperationalperformance AT sitimaemunah determinantsofairporttrainoperationalperformance AT endriendri determinantsofairporttrainoperationalperformance
_version_	1718440042064510976

Determinants of airport train operational performance

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